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Terms & Conditions
Terms and Conditions:
Welcome to the ansons.ph website (the “Site”/ “Website”). Your purchase of goods from the Site is subject to these Terms and Conditions of Sale. These terms and conditions (“Terms and Conditions”) apply to the Site and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.
You confirm your understanding of the Terms and Conditions by accessing this Site. You shall not use this website or make any purchase from the Site if you disagree with the Terms and Conditions of use. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
USE OF THE SITE
(1) You agree to use this website only for purposes that are permitted by these Terms and Conditions.
(2) You agree that you will not engage in any activity that interferes with or disrupts this Site or the servers and networks that host this Site. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this Site or features that prevent or restrict use or copying of any content or enforce limitations on the use of this Site or the content.
(3) You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
(4) We may stop (temporarily or permanently) providing access to this Site to you, or to guests or members generally, at our discretion and without prior notice to you.
(5) We may, at our sole discretion, restrict your access to this Site. As such, you may be prevented from accessing all or parts of the Site, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.
(6) As electronic websites are subject to interruption or breakdown, access to this Site is offered on an “as is” and “as available” basis only.
(7) We may impose further limits or restrictions on the use you may make of this Site. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms of use, we may withdraw this website, or change or remove website functionality at any time without notice to you.
(8) You must be at least 18 years of age to TRANSACT in the Site.
(9) We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of procuring merchandise sold on the Site. Commercial use or use on behalf of any third party is forbidden, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
(10) Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the manufacturer and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
(11) Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
(12) Upon the registration, you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by following related instructions.
USER SUBMISSIONS
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, suggestions, unsolicited ideas and personal information (collectively, “Submissions”) will not be regarded as confidential and will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions. We may use, reproduce, disclose, publish, modify, adapt and transmit Submissions to others, without restriction or any obligation to compensate you.
Given the nature of the internet, we cannot guarantee that any Submissions is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and we do not warrant that your access to the Site will be uninterrupted, error free or that any defects will be corrected. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any content, information, Submission you transmit via the Site. You therefore transmit to the Site at your own risk. However, once we receive your Submissions, we will take reasonable steps to preserve its security.
You must take your own precautions to ensure that the process which you use to access the Site or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we will not accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this Site, any website or any linked website.
ORDER ACCEPTANCE
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If we cannot supply a particular product, we will notify you by telephone or email as soon as possible.
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
PRICING
Prices shown are in Philippine Peso and include VAT where applicable. Prices may not include delivery and handling charges. Prices are subject to change without prior notice to consumers.
Images of products shown without any advertised price beside that image are not offered for sale.
Unless otherwise stated, any accessories shown in any image of products are not included in the price.
Anson’s is determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site, error in the description of the products on the Site or an error in your order. As such, we reserve the right to accept, refuse or cancel any order made by you for any reason. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
TRADEMARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain Anson’s property. The entire contents of the Site also are protected by copyright as a collective work under Philippine copyright laws and international conventions. All rights are reserved.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be interpreted, and governed by the laws in force in Manila, Philippines and each party hereby agrees to submit to the jurisdiction of the courts of the Philippines and to waive any objections based upon venue. Subject to the provision on arbitration, all actions shall be instituted in the proper court of the City of Makati to the exclusion of all other courts. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms and Conditions, which will continue in full force and effect.
ARBITRATION
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Makati City, Philippines. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in the Philippines and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
PRIVACY POLICY
Anson’s (“Company,” “we,” “our,” “us”) understands that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting the Anson’s, and any further linked pages, features, content, or application services offered from time to time by Company in connection therewith (collectively, the “Website”), or using any of our services, you recognize and accept the practices and policies stated in this Privacy Policy.
Anson’s Privacy Policy
This Privacy Policy covers Anson’s treatment of personally identifiable information (“Personal Information”) that the Company gathers when you access Anson’s Website, when you purchase an order, when you contact us and when you use the Company’s services. This policy does not apply to practices of the companies that Anson’s does not own or control, or to individuals that the Company does not employ or manage.
The website’s users are required to be at least 18 years old, and any user under 18 is considered an unauthorized user. If we learn that a user is under 18 years of age, it is our right to promptly delete any Personal Information we have acquired about the under aged user. Anson’s also reserves the right to cancel any transactions made by any unauthorized user.
Personal Information:
We obtain and store information you enter on our Website or provide to us in any way. The types of Personal Information procured may include your name, email address, gender, zip code, country, IP address, postal or residential address, telephone number, browser information, and, if you make a purchase through our Website, your credit card number, credit card security code, expiration date, billing address, and shipping address. Agreement of these terms and conditions gives Anson’s the permission to view such information for the purposes of viewing, and transactions analysis, customer profiling.
Automatically Collected Information:
We accept and store certain types of information when you interact with our Website or services. Company automatically receives and registers information on our server logs from your browser including your IP address, cookie information, page requested, and any items you purchase. This information may be used to customize content or to connect with you about specials and new features.
Usage information, such as numbers and frequency of visitors to our site and its components may also be used in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. As part of this use of data, we may provide aggregate information to our partners about how our customers, en masse, use our site. We share this type of statistical information so that our partners also understand how often people use their services and our Website, so that they, too, may deliver an optimal online experience. Anson’s never discloses aggregate information to a partner in a manner that would identify you personally.
E-mail Communications:
We may receive a confirmation when you open an email from Anson’s and the company uses this confirmation to help us make emails more interesting, helpful and to improve our over-all service. If you do not want to receive email or other mail from us, simply indicate your preference by making a modification on your account page, or by using the “Unsubscribe” feature in any email we send to you.
Cookies:
Cookies are alphanumeric identifiers we transfer to your computer’s hard drive through your browser to enable our systems to identify your browser and tell us how and when pages in our site are visited and by how many people. Company cookies do not collect Personal Information, and does not combine general information collected through cookies with other Personal Information to tell us who you are or what your screen name and/or email address is.
We may use cookies to gather usage or “clickstream” data about you or others who use your computer.
Employee Access to information:
We limit the access to your Personal Information to those personnel who need to know that information to provide products or services to you.
Business Transfers:
In certain cases, we may choose to buy or sell assets. In these manners of transactions, customer information is typically one of the business assets that are transferred. Furthermore, if Anson’s, or substantially all of its assets were acquired, or in the unlikely event that the Company goes out of business or enters bankruptcy, customer information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such handovers may occur and that any acquirer of the Company may continue to use your Personal Information as set forth in this policy.
Protection of Company and Others:
We may issue Personal Information when we are certain that release is necessary to comply with that law or any court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Anson’s, our employees, users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Access to Personal Information:
Anson’s permits access to the following information about you for the purpose of viewing, and in certain circumstances, updating that data. This list may change as our Website grows and additional information may be needed.
Name
Date of Birth
Gender
Delivery Address
Mobile Number
Telephone Number
E-mail Address
Credit card copy request:
To avoid fraudulent transactions and to protect card owners, Ansons reserves the right to require that the credit/debit card used in purchasing the item(s) online be submitted upon request.
Ansons reserves the right to deny transactions for failure to comply with foregoing requirements.
Changes to privacy policy:
Anson’s amends to this Privacy Policy from time to time. Use of data we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will let you know by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.
Questions or concerns
If you have any questions or concerns regarding our Privacy Policy, please contact us at: ansonsservice.com.ph
Policies:
1. Brands & Stock
Anson’s updates the Site as soon as new items arrive. We try to maintain a stock level that matches expected demand; unfortunately, highly popular items may run out of stock very quickly. Another customer may have placed an order and checked out simultaneously with or slightly ahead of you.
You can contact our customer service department for the unsuccessful purchase of viewed items at [email protected]
2. Viewing the product personally prior to purchasing
You may visit or contact any of our following stores:
For questions regarding the products, do not hesitate to contact us ansonsservice.com.ph
3. Pricing
All pricing is in Philippine Peso, inclusive of Tax.
4. Signing up as member
Click on the ‘Account’ tab. You will then be prompted to a new page where you will find ‘New Customer’. Click ‘Register’ and fill in your details as requested. Click ‘Submit’. Registration is now complete. Check your email to confirm registration.
To update details and personal information, simply follow the instruction on the site and change your details as needed. Click the ‘Save’ button.
5. Placing an order on the website
Step 1 Log into your account
Step 2 Browse for products
Step 3 Select product(s) and add them to your shopping cart
Step 4 Enter your details, select a payment option, and check out
Step 5 Receive an order confirmation email
6. Payment
Payment methods accepted
Anson’s offers a number of payment methods to provide you with all the best possible ways to purchase while using the payment methods you are most comfortable with.
Payment Methods are:
Credit Cards Visa and Mastercard – (subject to the terms and conditions of the provider)
Gcash– (subject to the terms and conditions of the provider)
Cash on Delivery (No Cheques)
Anson’s Gift Cheques (full or combined with cash)
Upon checking out, you will receive a confirmation email with an order number, which means that we have received your order. If there is a problem with your payment, you will receive a call or an email from Customer Service. Otherwise, you can be rest assured that your order will be processed.
We will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card or PayPal account is fraudulently used or is used in an unauthorized or fraudulent manner.
7. Delivery
7.1 If you are in Metro Manila, we will endeavor to deliver your order within 5 business days from the date of order confirmation.
If we are unable to meet the estimated delivery date, we will let you know as soon as possible. If you are unavailable to receive a delivery, our courier may leave you a delivery attempt notice informing you of re-delivery or giving you instructions.
It is the mutual benefit and responsibility of Anson’s and the customer to complete the delivery. Anson’s will charge delivery fees after the first failed delivery. Anson’s does not accept gift cheques for payment of services like delivery.
It is our policy not to allow the opening of boxes and checking of items before signing the delivery because that is tantamount to an ‘open delivery’.
If the product received is defective, is missing items/parts, or is the wrong product, it is subject to our Returns and Exchanges Policy (8).
7.2 Deliveries of ordered products can be received by any person at the buyer’s address or at another address specified by the buyer. Anson’s is not liable for lost items as long as the delivery is received by an individual at the default address or another address specified by the buyer.
7.3 Delivery Rates
Anson’s delivers within Metro Manila for now.
Anson’s provides free delivery within Metro Manila for selected items.
For items without free delivery, the flat rate delivery charge within Metro Manila is Php 300 per delivery regardless of item quantity. A delivery charge may be included in the online payment transaction or paid by cash only upon delivery. We do not accept any kind of gift cheque as payment of delivery fees.
If your order has not arrived by the estimated delivery date, you may contact our customer service at [email protected] to inquire about the status of your order.
Title and risk in the products, such as loss and damage, pass to you upon complete and successful delivery.
8. Click and Collect through a Third-Party Logistics Provider
By choosing a third-party logistics provider to claim and deliver purchased units through Click and Collect from Anson’s branches, the Customer agrees with the following terms:
8.1 The Customer shall be responsible for booking and coordination with their chosen third-party logistics provider for the collection and delivery of their purchased goods;
8.2 Goods transported through this option shall be deemed delivered to the Customer upon pick-up by the chosen third-party logistics provider;
8.3 The Customer shall assume all risks arising from and related to the delivery of the purchased goods through a third-party logistics provider;
8.4 The Customer will hold Anson’s free from all liabilities arising from the transport of the goods; and
8.5 The settlement of the damages or loss that may arise from the transport of Customer’s purchased goods will be between the Customer and the third-party logistics provider.”
9. Cancellation, Returns, and Replacements
9.1 Note that receipt of the delivery already confirms that external packaging and seals were intact.
9.2 Anson’s will not provide a refund or exchange due to a change of mind or because the product was not what was expected. Anson’s only provides refunds or replacements for damaged/defective items within 7 days of receipt and wrong item delivery.
9.3 Online Orders can only be canceled before it has been packed and status is still is under “processing.” Orders tagged as “ready for delivery” cannot be canceled anymore.
9.4 Within 7 days from receipt, you may bring items for return to:
Anson’s
2304 Don Chino Roces Ave., Makati City
(632) 85513159, (632) 8893 8026, (632) 8892 1370
All items brought to the store for return must be in NEW condition, in their ORIGINAL packaging, with all accessories (including manuals, warranty cards, certificates of authenticity) intact subject to Table 1. We will issue to you a document receipt of the item and we will conduct an evaluation within ten (10) business days.
Table 1 outlines the type of returns allowed and the general condition that the items must be returned in by the customer, in order for the return to be considered valid.
Items sent back to Anson’s that do not meet the conditions listed below will not be eligible for either a customer refund or replacement.
Table 1: General Return Conditions for Return Types
9.5 If confirmed that your return is valid: a) order is defective/damaged within 7 days from receipt, b) is an incorrect delivery, we will notify you for the same product replacement with free delivery or issue a full refund thru a credit memo claimable at the Anson’s Don Chino Roces branch. The credit memo may be used for its full amount only at this branch. We will notify you as to when you or your representative may claim the credit memo at the branch.
9.6 If a return is invalid: a) correct delivery, b) good working condition, c) with defect but past 7 days from receipt, we will notify you for pick up of the said item or inform you for repair procedures.
10. Product Warranty and Repairs
10.1 Standard product warranty applies to the items purchased at Anson’s Online.
10.2 We have a 7-day return/replacement policy for defective items. If 7 days from receipt have passed and there are performance issues with your product, do not immediately bring the item to our branch. You should call 816 7425 for our warranty and service procedures for that particular product.
11. Credit Card Safety
Security is one of the priorities of Anson’s, every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is complete; it is submitted directly to our banks.
12. Disclaimer and Indemnity
(1) To the extent permitted by law, Anson’s, its officers, employees, clients, customers, or any other persons whosoever or its related bodies corporate exclude all liability in any circumstance, whether tortuous or otherwise, to you or anyone else for loss, disturbance or damage of any kind, whether directly or indirectly (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer or any such other person or any of their properties caused by through any accident, event or as a result of:
(a) errors, mistakes, or inaccuracies on the website;
(b) you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
(c) personal injury or property damage of any kind resulting from your access or use of the website;
(d) any unauthorized access to or use of the websites secure servers;
(e) any interruption or cessation of transmission to or from the website;
(f) any bugs, viruses, trojan horses, or other harmful code or communications which may be transmitted to or through the website by any third party; and/or
(g) the quality or fitness for any purpose of any linked sites.
(2) Except as expressly provided in these terms, and to the fullest extent allowed by the law, Anson’s, its employees or officers will not be liable for any direct, indirect, special, incidental, or consequential damages arising out of your access to or use of the website.
(3) You will at all times indemnify, and keep indemnified, Anson’s or any of its related bodies corporate, including their directors, officers, employees, and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms or in connection with the use or access of the website.
13. Force Majeure
Anson’s will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or deliveries or in case of force majeure.
14. Severability
If any part of these terms is found to be void, invalid, unlawful, or unenforceable then that provision or part will be deemed to be severed from these terms, and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Anson’s.
15. Waiver
The failure by Anson’s to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Anson’s.
16. About Anson’s
Anson’s is the leading premium appliance and electronics store in the Philippines. With branches strategically located all over Metro Manila, Anson’s offers customers a unique and enjoyable shopping experience through modern and interactive product displays and showrooms in its stores.
Anson’s has the widest variety of product categories and brands to cater to every appliance and electronics needs, from Video/Audio Entertainment, Household and Kitchen, Information Technology, Mobile Communications, Digital Imaging, to Beauty and Wellness, Home Furnishings, and select Hardware Equipment. Anson’s features a wide selection of brands per category to serve every market segment.
At the heart of it all is Anson’s experience of dynamic and service-oriented shopping provided by skilled and attentive personnel. Customers keep coming back to Anson’s for the unique value for money, customer attention, and hassle-free service that is hard to find nowadays. After more than four decades, Anson’s continues to grow and satisfy more and more customers.