Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Angel M
Rate Your Experience
What made your experience great?
100/10 mababait po ang mga nag deliver at ang ganda ng ref
Shipping Method
Standard Delivery
Name
Richy Ian Dabasol
Rate Your Experience
How can we improve?
1.) Ensure that delivery time is within the preferred time as requested by client.
2) Provide delivery status such as ETA, est. location to drop-off point.
3) Provide updates to customers as to cause of delay, if any.
2) Provide delivery status such as ETA, est. location to drop-off point.
3) Provide updates to customers as to cause of delay, if any.
Shipping Method
Standard Delivery
Name
KAPIL BUDHIRAJA
Rate Your Experience
What made your experience great?
packaging and ontime delivery
Shipping Method
Standard Delivery
Name
Kenizha Perez
Rate Your Experience
What made your experience great?
Fast transaction and delivery. The staffs who delivered my fridge are really friendly.
Shipping Method
Standard Delivery
Name
Josephine Lucero
Rate Your Experience
What made your experience great?
good sale price,,very easy use for online shopping, hood quality service for updates of order and delivery…fast delivery..
Shipping Method
Standard Delivery
Name
O K
Rate Your Experience
How can we improve?
Delivered late at night when we were almost asleep or getting ready for bedtime.
Shipping Method
Standard Delivery
Name
John Eric Pidk
Rate Your Experience
What made your experience great?
Nice staff
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Bobby Da Silva
Rate Your Experience
What made your experience great?
The order processing and delivery were very quick. Item arrived in good condition.
Shipping Method
Standard Delivery
Name
ROSALIE VILAR
Rate Your Experience
What made your experience great?
almost perfect, just when I opened the turbo broiler the basic accessories were not included
Shipping Method
Standard Delivery
Name
Jonathan paul Danas
Rate Your Experience
What made your experience great?
Fast deliver and updated delivery status w/ tracker and good job to mga kuya na nag deliver po ng tv. Safe na safe po ang tv. Give 5star and god bless all
Shipping Method
Standard Delivery
Name
Malcolm Aquino
Rate Your Experience
What made your experience great?
Easy online shopping and effective delivery.
Shipping Method
Standard Delivery
Name
Tanya Magbanua
Rate Your Experience
What made your experience great?
Great sale price. Delivery was great.
Shipping Method
Standard Delivery
Name
Karen Dabu
Rate Your Experience
What made your experience great?
Fast and accommodating store
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Mark Sangalang
Rate Your Experience
How can we improve?
The time slot wasn’t followed during the delivery. But it was convenient to get to shop for bigger appliances online.
Shipping Method
Standard Delivery
Name
REYNALDO ESPIRITU
Rate Your Experience
What made your experience great?
Prompt delivery and communicated to us all the time. The person who delivered and installed the unit is very courteous and knowledgeable.
Shipping Method
Standard Delivery
Name
rio ochua
Rate Your Experience
What made your experience great?
Fast and smooth delivery
Shipping Method
Standard Delivery
Name
Janet Ong
Rate Your Experience
What made your experience great?
Nice help esp when i made a big mistake with the delivery address being not good in using mobile phone for online purchase
Shipping Method
Standard Delivery
Name
Rosanna Medel
Rate Your Experience
What made your experience great?
easy process, good price
Shipping Method
Standard Delivery
Name
Jerold Christian Aguilar
Rate Your Experience
What made your experience great?
Fast Delivery and swift communication
Shipping Method
Standard Delivery
Name
Portia Cabiad
Rate Your Experience
What made your experience great?
Item was promptly delivered. I received updates via email, SMS and phone call on the status of my delivery, as I requested for click and collect in-store. The staff at Ansons Landmark Festival were extremely helpful and attentive.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Filinvest: 4th Level Landmark, Alabang Bldg., Civic Drive, Filinvest City Alabang Muntinlupa City
Name
Marielle Orbon
Rate Your Experience
How can we improve?
We chose the 10am-3pm delivery. When past 3pm arrives, still no feedback as to where the delivery is.
No notification received. I have to send an email to the customer service. That is the only time, I received an email that it will be delayed. It is okay to be late since Saturday traffic is bad, but a notification is good so the customer will not wait in vain Poor service and no proactive approach.
No notification received. I have to send an email to the customer service. That is the only time, I received an email that it will be delayed. It is okay to be late since Saturday traffic is bad, but a notification is good so the customer will not wait in vain Poor service and no proactive approach.
Shipping Method
Standard Delivery
Name
Elaine Garcia
Rate Your Experience
What made your experience great?
Easy to shop and pay then delivered on time
Shipping Method
Standard Delivery
Name
Terence Ronson
Rate Your Experience
What made your experience great?
It was smooth
Shipping Method
Standard Delivery
Name
Nadia Balbuena
Rate Your Experience
What made your experience great?
Big discount! Never talaga ako nag doubt bumili sa Anson’s kahit na first time ko sa online. We also had smooth and fast delivery transaction. Pinahinga ko lang ng 24 hours yung fridge before ko i-turn on. Boom! Lumamig agad kahit ang bottom part. Hindi totoo yung nababasa ko online na, it takes 3 days pa before lumamig sa ilalim. Kudos! 🥰
Shipping Method
Standard Delivery
Name
bob Papelleras
Rate Your Experience
What made your experience great?
Excellent product, the tcl washing machine front load is very easy to use, just follow the instructions . and its very reasonable price compare to other brands.
Shipping Method
Standard Delivery
Name
Ma Jenina Angela Paculan
Rate Your Experience
What made your experience great?
It was an easy shopping experience.
Shipping Method
Standard Delivery
Name
Uwe Alff
Rate Your Experience
What made your experience great?
The device is great, the sound is good, fast delivery and the two promotional gifts are also great.
Shipping Method
Standard Delivery
Name
Nympha Vela
Rate Your Experience
How can we improve?
Item ordered is defective. Sensor of the water level is not working, hose at the bottom with leak and patch.
Suggestion: please check and ensure that the item is new when sold to customer.
Suggestion: please check and ensure that the item is new when sold to customer.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Hans Montenegro
Rate Your Experience
What made your experience great?
Excellent customer experience!
Shipping Method
Standard Delivery
Name
Hans Montenegro
Rate Your Experience
What made your experience great?
Easy to navigate the website to purchase. Equally easy and straightforward delivery process.
Shipping Method
Standard Delivery
Name
Eustaquio II Nuarin
Rate Your Experience
What made your experience great?
Maganda yung refrigerator mabilis lumamig. Nasunod nman Yung schedule ng delivery.
Shipping Method
Standard Delivery
Name
jose valmores
Rate Your Experience
What made your experience great?
very convenient shopping and fast delivery
Shipping Method
Standard Delivery
Name
Jannen Magallon
Rate Your Experience
What made your experience great?
followed instructions/ outstanding customer service
Shipping Method
Standard Delivery
Name
Francisco Ramos
Rate Your Experience
What made your experience great?
On time delivery. Courteous delivery personnel. Product condition is very good.
Shipping Method
Standard Delivery
Name
Ma Liza Arbis
Rate Your Experience
What made your experience great?
The deliverymen were efficient and courteous. Our street was blocked with cables from the unscheduled repair work of a utility company and they had to cart the item from the corner street, but they seemed to have handled it with care. So far the fridge is cooling well. It helps that the delivery was in the morning and I got the it before 10am.
Shipping Method
Standard Delivery
Name
Kristine D
Rate Your Experience
What made your experience great?
Order complete and the delivery staff were great navigators. -1 star however because I picked the morning schedule, but my order got delivered 4:00pm.
Shipping Method
Standard Delivery
Name
Belle Sioson
Rate Your Experience
How can we improve?
Train your Brand Promoters to be more professional and helpful. I called on July 18 asking why we cannot download certain apps on the smart tv and he said because it's not an android tv. We've been using Smart TV for 4 years and we're able to download apps. The promoter sounded unprofessional and unhelpful. I wanted to return and exchange the smart tv but it's going to such a hassle so we have no choice but use this freaking smart tv.
Shipping Method
Standard Delivery
Name
LUIS GABRIEL LIM
Rate Your Experience
What made your experience great?
Delivery was on schedule and they gave notifications throughout the day
Shipping Method
Standard Delivery
Name
Stefan Nielsen
Rate Your Experience
How can we improve?
Coordinate your delivery with that installation company, and the installation work is HORRIBLE, my AC is just installed with the plastic from the box and glue, meaning it will have to be broken once the AC needs cleaning. Garbage work
Shipping Method
Standard Delivery
Name
Maria Bentley
Rate Your Experience
What made your experience great?
My purchase of the TV was very easy. From searching it in your website to putting it in the cart and paying for it, everything went smooth. Delivery was fast and we were informed of the status of the delivery. I won't hesitate to recommend Anson's online store to family and friends for any of their appliance purchases in the future.
Shipping Method
Standard Delivery