Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Glaiza Oliva
Rate Your Experience
What made your experience great?
The website is user-friendly. The delivery was fast and the delivery personnel were polite, professional and helpful. This is our fourth purchase from Anson's. We'll definitely purchase again in the future.
Shipping Method
Standard Delivery
Name
Dexter Marcelo
Rate Your Experience
How can we improve?
Coordination between sales and dispatch team.
You have the worst customer service and lousy delivery team.
Delivery was late and no apologies received from the delivery team.
You have the worst customer service and lousy delivery team.
Delivery was late and no apologies received from the delivery team.
Shipping Method
Standard Delivery
Name
Faye Jessica Yoingco
Rate Your Experience
What made your experience great?
Fast delivery and responsive customer service. I will definitely buy again from Anson’s. Thank you
Shipping Method
Standard Delivery
Name
Rom Baluyut
Rate Your Experience
How can we improve?
Adhere to the delivery schedule given and be proactive in keeping your customers updated for any delays via text or call. It gets very very frustrating, even for a patient person, when your time is wasted waiting for a delayed delivery.
Shipping Method
Standard Delivery
Name
Rom Baluyut
Rate Your Experience
How can we improve?
Adhere to the delivery schedule given and be proactive in keeping your customers updated for any delays via text or call. It gets very very frustrating, even for a patient person, when your time is wasted waiting for a delayed delivery.
Shipping Method
Standard Delivery
Name
Paul Guiang
Rate Your Experience
What made your experience great?
Accommodating customer support and quick delivery.
Shipping Method
Standard Delivery
Name
Emerson Crisostomo
Rate Your Experience
What made your experience great?
Very Satisfied !
Shipping Method
Standard Delivery
Name
Benjamin Bacas
Rate Your Experience
What made your experience great?
Was a smooth transaction. Very Accomodating. All are well, but the unit was not checked on site. Then again, the unit working well.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Renz Mateo
Rate Your Experience
What made your experience great?
Delivery personnel kept us updated
Shipping Method
Standard Delivery
Name
Carlo Danniel Mapue
Rate Your Experience
How can we improve?
Very inefficient online platform and company. When I visited the branch to pick up the item, the item wasn't there; the staff did not even knew my order. Its as if I didn't order the item (non-existent). They made me wait for an hour to get the item from another branch and process the receipt.
How can you improve? Just shutdown your online platform so that other people won't experience what happened to me. What a waste of time.
How can you improve? Just shutdown your online platform so that other people won't experience what happened to me. What a waste of time.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Makati: The Landmark 4th Floor Ayala Center, Makati Avenue, Makati City
Name
ramuela sy
Rate Your Experience
What made your experience great?
from pre-delivery customer service (i’ve asked if it can be delivered earlier than estimated day of delivery and they did) to delivery team (found our place immediately despite living in a crowded place with kinda narrow roads with no complains in their face and mouth) — the best !! 5 stars aren’t enough. cheaper product among other stores but doesn’t compromise the quality. thank you so much. deff recommending to other people <33
Shipping Method
Standard Delivery
Name
Raymundo Resurreccion
Rate Your Experience
How can we improve?
It takes too long to claim my online purchase. the ladies at the mezzanine counter said it was because there was a line of customers before me. i thought it was just a matter of minutes to get my TV but it took 15 minutes to get my invoice. Anson's shouldn't charge customers for using basement parking.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Keith Chan
Rate Your Experience
How can we improve?
Cheapest on online sale I can find. Easy to purchase online but delivery was late though. Promised was 9-3pm, it was dispatched at 8am but arrived 6pm.
Shipping Method
Standard Delivery
Name
Kenneth Diaz
Rate Your Experience
What made your experience great?
The online transaction was seamless. The item arrived a quite close to schedule. The item arrived as described in the description.
Shipping Method
Standard Delivery
Name
Jennifer Iglesias
Rate Your Experience
What made your experience great?
Got my item on sale. Delivery was fast.
Shipping Method
Standard Delivery
Name
Lyka Lakindanum
Rate Your Experience
What made your experience great?
Convenient, fast and cheaper than the others
Shipping Method
Standard Delivery
Name
Paul Pandy
Rate Your Experience
What made your experience great?
On time
Shipping Method
Standard Delivery
Name
Jackelyn Jane Tan Gonzales
Rate Your Experience
What made your experience great?
Thank you so much for the urgent response from your team, they made sure that I will receive my order in the right time the delivery team and dispatch team are really nice and accommodating, great ecperience will order again
Shipping Method
Standard Delivery
Name
Angel M
Rate Your Experience
What made your experience great?
100/10 mababait po ang mga nag deliver at ang ganda ng ref
Shipping Method
Standard Delivery
Name
Richy Ian Dabasol
Rate Your Experience
How can we improve?
1.) Ensure that delivery time is within the preferred time as requested by client.
2) Provide delivery status such as ETA, est. location to drop-off point.
3) Provide updates to customers as to cause of delay, if any.
2) Provide delivery status such as ETA, est. location to drop-off point.
3) Provide updates to customers as to cause of delay, if any.
Shipping Method
Standard Delivery
Name
KAPIL BUDHIRAJA
Rate Your Experience
What made your experience great?
packaging and ontime delivery
Shipping Method
Standard Delivery
Name
Kenizha Perez
Rate Your Experience
What made your experience great?
Fast transaction and delivery. The staffs who delivered my fridge are really friendly.
Shipping Method
Standard Delivery
Name
Josephine Lucero
Rate Your Experience
What made your experience great?
good sale price,,very easy use for online shopping, hood quality service for updates of order and delivery…fast delivery..
Shipping Method
Standard Delivery
Name
O K
Rate Your Experience
How can we improve?
Delivered late at night when we were almost asleep or getting ready for bedtime.
Shipping Method
Standard Delivery
Name
John Eric Pidk
Rate Your Experience
What made your experience great?
Nice staff
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Bobby Da Silva
Rate Your Experience
What made your experience great?
The order processing and delivery were very quick. Item arrived in good condition.
Shipping Method
Standard Delivery
Name
ROSALIE VILAR
Rate Your Experience
What made your experience great?
almost perfect, just when I opened the turbo broiler the basic accessories were not included
Shipping Method
Standard Delivery
Name
Jonathan paul Danas
Rate Your Experience
What made your experience great?
Fast deliver and updated delivery status w/ tracker and good job to mga kuya na nag deliver po ng tv. Safe na safe po ang tv. Give 5star and god bless all
Shipping Method
Standard Delivery
Name
Malcolm Aquino
Rate Your Experience
What made your experience great?
Easy online shopping and effective delivery.
Shipping Method
Standard Delivery
Name
Tanya Magbanua
Rate Your Experience
What made your experience great?
Great sale price. Delivery was great.
Shipping Method
Standard Delivery
Name
Karen Dabu
Rate Your Experience
What made your experience great?
Fast and accommodating store
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Mark Sangalang
Rate Your Experience
How can we improve?
The time slot wasn’t followed during the delivery. But it was convenient to get to shop for bigger appliances online.
Shipping Method
Standard Delivery
Name
REYNALDO ESPIRITU
Rate Your Experience
What made your experience great?
Prompt delivery and communicated to us all the time. The person who delivered and installed the unit is very courteous and knowledgeable.
Shipping Method
Standard Delivery
Name
rio ochua
Rate Your Experience
What made your experience great?
Fast and smooth delivery
Shipping Method
Standard Delivery
Name
Janet Ong
Rate Your Experience
What made your experience great?
Nice help esp when i made a big mistake with the delivery address being not good in using mobile phone for online purchase
Shipping Method
Standard Delivery
Name
Rosanna Medel
Rate Your Experience
What made your experience great?
easy process, good price
Shipping Method
Standard Delivery
Name
Jerold Christian Aguilar
Rate Your Experience
What made your experience great?
Fast Delivery and swift communication
Shipping Method
Standard Delivery
Name
Portia Cabiad
Rate Your Experience
What made your experience great?
Item was promptly delivered. I received updates via email, SMS and phone call on the status of my delivery, as I requested for click and collect in-store. The staff at Ansons Landmark Festival were extremely helpful and attentive.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Filinvest: 4th Level Landmark, Alabang Bldg., Civic Drive, Filinvest City Alabang Muntinlupa City
Name
Marielle Orbon
Rate Your Experience
How can we improve?
We chose the 10am-3pm delivery. When past 3pm arrives, still no feedback as to where the delivery is.
No notification received. I have to send an email to the customer service. That is the only time, I received an email that it will be delayed. It is okay to be late since Saturday traffic is bad, but a notification is good so the customer will not wait in vain Poor service and no proactive approach.
No notification received. I have to send an email to the customer service. That is the only time, I received an email that it will be delayed. It is okay to be late since Saturday traffic is bad, but a notification is good so the customer will not wait in vain Poor service and no proactive approach.
Shipping Method
Standard Delivery
Name
Elaine Garcia
Rate Your Experience
What made your experience great?
Easy to shop and pay then delivered on time
Shipping Method
Standard Delivery