Customer Feedbacks

Customer Feedback Summary

⭐ 4.5 out of 5 Based on 500+ ratings

Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.

However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.

This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.

Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Jenny Coronado
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The items work perfectly.
Kudos to the delivery guys! It's my first time buying appliances and they were able to answer all my questions on how to use and maintain it. I didn't get their names but I hope they will receive incentive this Dec. ❤️
Shipping Method
Standard Delivery
Name
Jes Conseja
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery at pick up destination..
Shipping Method
Standard Delivery
Name
Francisca Cuevas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was very easy to order online. There were numerous options for payment. I chose the delivery date that was convenient for me. The delivery was smooth. The delivery crew was friendly.
Shipping Method
Standard Delivery
Name
jacqueline laudico
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy to navigate their website and great place to find discounts. Delivery schedule was followed and their delivery team always kept in touch and were very helpful.
Shipping Method
Standard Delivery
Name
Imelda Malabonga
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Shopping for things was easy, and delivery is fast. Not my first time shopping here either, I've done both online and in person.
Shipping Method
Standard Delivery
Name
Giff Bishop
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Efficient, rapid and helpful staff
Shipping Method
Standard Delivery
Name
Carina Corona
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very responsive, prompt and courteous
Shipping Method
Standard Delivery
Name
Jobellyn Bas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Efficient and fast delivery. Got the stuff that I need. Thanks.
Shipping Method
Standard Delivery
Name
Louis Catuncan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I live abroad and the ease of ordering via your website is great. The website is also excellent that it is very user-friendly and all the details we wanted to know about the product is there and easy to find. Actually the products on your website has more details compared to other appliances store. Another good thing is that your prices are lower compared to the other leading appliances shops. The delivery was also on time and as scheduled. Your support staff is also very professional and the ease of communications with them is superb, they easily understood our concerns and instructions so NO complaints and for sure, Anson's would be my go-to store in my future needs.
Shipping Method
Standard Delivery
Name
Desi Louis Catuncan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I live abroad and the ease of ordering via your website is great. The website is also excellent that it is very user-friendly and all the details we wanted to know about the product is there and easy to find. Actually the products on your website has more details compared to other appliances store. Another good thing is that your prices are lower compared to the other leading appliances shops. The delivery was also on time and as scheduled so complaints and for sure, Anson's would be my go-to store in my future needs.
Shipping Method
Standard Delivery
Name
edna franco
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
purchasing the TV was easy. it took only a few minutes, including the payment process
Shipping Method
Standard Delivery
Name
Jen Ticzon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Thank you my item was safe and delivered...
Shipping Method
Standard Delivery
Name
Malu Quimora
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Customer service (Arjay)and Service department (Mary and Cyrill) assistance is excellent. They were polite and very helpful. Use of the system is straightforward. My delivery requested date and time were met. Many thanks
Shipping Method
Standard Delivery
Name
Kyran John Navarro
Rate Your Experience
⭐⭐⭐ (3/5)
How can we improve?
Your delivery service seeks a timeframe of delivery. My expectation is to deliver in the given timeframe. The timeframe I chose was 9am-3pm. I only got notified the delivery will be late past the timeframe at 4pm. It only arrived at 6pm. Doesnt make sense to provide a timeframe when your shipping service doesnt comply with it.
Shipping Method
Standard Delivery
Name
MARIA CARMELA MANCAO
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I had constant update from Anson"s regarding my order. The delivery men texted me promptly as to where they were, and when they reached my place. They were kind enough to bring up the order to my unit. They were very efficient, careful, and helpful. Thank you for great employees and staff
Shipping Method
Standard Delivery
Name
Kyla Romero
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great customer service! Nice delivery rider!
Shipping Method
Standard Delivery
Name
Alexander Ng
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast and Efficient. Easy to order. Many brand choices. Good prices.
Shipping Method
Standard Delivery
Name
Carmen Gumban
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery was within the agreed upon time slot. Your delivery people were polite & careful in handling the ref.
Ref is working as well as I expected
Shipping Method
Standard Delivery
Name
Klaus Dieter Schadewald
Rate Your Experience
⭐⭐ (2/5)
How can we improve?
In the delivery experience. I scheduled the delivery for 9.00 am to 3.00 pm today. Then they txt me " oh sorry sir so much to do we will deliver after 6.00 PM " I had to cancel appointments because of that. This is not acceptable. After I got super angry - they came around 4.00 PM
Shipping Method
Standard Delivery
Name
Bienvenido Bautista
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Online ordering avoids the hassle of going to the store. Delivery was quick and arrived on the day it was promised.
Shipping Method
Standard Delivery
Name
Johnryl Cale
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery is on time, and all items is in good condition.
Shipping Method
Standard Delivery
Name
Jennifer Abastillas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Ease of online shopping, regular updates on delivery
Shipping Method
Standard Delivery
Name
aileen gargoles
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
ok nmn po .. maayus po ang pag dlver nla, thank you po anson..
Shipping Method
Standard Delivery
Name
Mitzie Silva Campo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Got my order ahead of sched. Very efficient and flawless service .
Shipping Method
Standard Delivery
Name
Rj Reyes
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I wanted to express my appreciation for the excellent service provided by the delivery team. They were extremely polite, punctual, and handled the delivery with great care. It’s refreshing to encounter such professionalism and courtesy. Thank you for making the experience so pleasant!
Shipping Method
Standard Delivery
Name
Jennifer Intencion
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery process was smooth and efficient, with the item arriving on time and in excellent condition.

As for the TV itself, I’m impressed with the picture quality and sound. It has a sleek design and user-friendly interface, making it easy to navigate. Overall, I’m very satisfied with my purchase and would recommend TCL TVs to others.

Thank you!
Shipping Method
Standard Delivery
Name
Mary Ann Bareng
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I bought our LG AWM online, the process was smooth. When delivery time came, the Anson's delivery men delivered it to our door, just called once and they immediately were able to find our place.
Shipping Method
Standard Delivery
Name
Angelo Juguilon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Service and delivery experienced always keeping me update of the status of my order🫰🫰🫰great ❤️❤️❤️
Shipping Method
Standard Delivery
Name
Venir Cuyco
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Shopping was easy, with the selection and online payment features making the experience a smooth one. The delivery team was prompt, friendly, patient and very kind.
Shipping Method
Standard Delivery
Name
REI KRISTIAN CASTRO
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery experience
Shipping Method
Standard Delivery
Name
Gracia Abenio
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Faster delivery, On time updates and Easy to purchase online.
Shipping Method
Standard Delivery
Name
Ofel Samboa
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great
Shipping Method
Standard Delivery
Name
Alfred Fabian
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
On time po at very professional. Madali na locate yung address namin at mabilis silang kumilos, very satisfied po.
Shipping Method
Standard Delivery
Name
Joyce Saway
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Smooth transaction, good delivery service and product is all good working fine
Shipping Method
Standard Delivery
Name
Glenda Claudio
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very fast and efficient service. The staff were also very helpful.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Jay Quebral
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Courteous technicians
Shipping Method
Standard Delivery
Name
Erwin Oliva
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I had an excellent online experience after buying a unit during the one-day online sale. The transaction was fast, and I also received email verification and acknowledgment. Delivery was also on time, as confirmed. Thank you for the smooth service.
Shipping Method
Standard Delivery
Name
June Roden Bangalao
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery
Shipping Method
Standard Delivery
Name
Hermes Bolivar
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
constant updates. very responsive. quick delivery.
Shipping Method
Standard Delivery
Name
Vincent ODell
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivered properly, yet at a late hour, but the crew delivered on the right delivery date. Item functioned properly
Shipping Method
Standard Delivery