Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Joyce Anne Mirador
Rate Your Experience
What made your experience great?
Updates with my order is such a satisfactory from placing my order to shipment
Shipping Method
Standard Delivery
Name
Alexa Fensantos
Rate Your Experience
What made your experience great?
product arrived on time and sealed
Shipping Method
Standard Delivery
Name
Sol Magsuci
Rate Your Experience
What made your experience great?
super easy to work even with and with timely update via text for the online order. The lady from the branch was also especially helpful to accommodate our request.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Jojo Orawa
Rate Your Experience
What made your experience great?
Very fast transaction, and easy payment options. I am just disappointed with your logistics, first, upon ordering, there is an option for the delivery time, and I chose 9am to 3pm but it was delivery at around 7pm. Same thing happened to my neighbor wheb she ordered here. She booked for same delivery time as I did but she received the product at around 6pm. If it is not possible to meet the delivery time, it would be better to just remove that option.
Shipping Method
Standard Delivery
Name
Sheena Irish Barra
Rate Your Experience
What made your experience great?
Availability of stock even before the day of pick up.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City