Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Noemi Irasusta
Rate Your Experience
What made your experience great?
I like that I am being informed of the status of the delivery
Shipping Method
Standard Delivery
Name
Eleonor Bolinao
Rate Your Experience
What made your experience great?
Great transaction! Delivered within the scheduled time.
Shipping Method
Standard Delivery
Name
Serafin Filemon Cobar
Rate Your Experience
What made your experience great?
Delivery was so exciting... I was suprised when I saw 2 guys carrying a big box and telling me " Delivery po para kay Serafin Cobar" they did not know it was me... then I said sandali lang tatawagin ko siya 😀😀 then came out its me all along... they laugh and smile and gave I instructed them to just pkace the box aside because it will be wrapped for a party prize And I gave the guys token of snacks... 😁😁😁 Thank you Anson's 5 star for everyone Merry Christmas
Shipping Method
Standard Delivery
Name
Euclid Estacion
Rate Your Experience
What made your experience great?
Thank you Anson’s Online team for the very fast and timely delivery. Competitive pricing and very good deals! Keep it up!
Shipping Method
Standard Delivery
Name
Romel Agustin
Rate Your Experience
What made your experience great?
Well packaged, mababait po sila kuya mga nagdeliver & anson's team lagi sila nagbibigay ng notification about sa status ng item. Definitely mag order ulit kami.
Shipping Method
Standard Delivery
Name
Ezra Osorio
Rate Your Experience
What made your experience great?
On time delivery and the appliance is in good condition.
Shipping Method
Standard Delivery
Name
Ronalene Garcia
Rate Your Experience
How can we improve?
I need a replacement. You need to let your customers test the product first before leaving
Shipping Method
Standard Delivery
Name
Dante Salem
Rate Your Experience
What made your experience great?
Customer service was exceptional, delivery men were polite and give updates from time to time. Our first time ordering in Ansons was a great experience. Thank you Ansons! Sa uulitin!
Shipping Method
Standard Delivery
Name
Erick Maog
Rate Your Experience
What made your experience great?
Easy transaction and timely delivery. Very accommodating personnel
Shipping Method
Standard Delivery
Name
NELFA TENEBRO
Rate Your Experience
What made your experience great?
No hassle they just send the link for payment. Delivered as scheduled.
Shipping Method
Standard Delivery
Name
Annie Teruel
Rate Your Experience
What made your experience great?
It was great. Deliver on time and the delivery man is kind...thank u Ansons. Will order again next year😊...
Shipping Method
Standard Delivery
Name
Alma Mergal
Rate Your Experience
What made your experience great?
Easy to order, delivery was ahead of time. Nice service, no hustle.. Thank you Anson.
Shipping Method
Standard Delivery
Name
Ericson Rigor
Rate Your Experience
How can we improve?
Improve the delivery!
Shipping Method
Standard Delivery
Name
Mai Mai
Rate Your Experience
What made your experience great?
The delivery guys are friendly. Di sila nagreklamo na nasa 3rd floor ako and walanf elevator. 😊
Shipping Method
Standard Delivery
Name
MARY MAY NACPIL
Rate Your Experience
How can we improve?
be attentive on the details, especially in issuing OR's to avoid errors and waste of time.
Shipping Method
Standard Delivery
Name
Hanneke van eldik thieme
Rate Your Experience
What made your experience great?
Good online experience and helpful staff
Shipping Method
Standard Delivery
Name
Luz Samson
Rate Your Experience
What made your experience great?
ITEM ARRIVED SAFE .. and very greatful for accommodating my request for early delivery… thank you very much
Shipping Method
Standard Delivery
Name
Irma Irosido
Rate Your Experience
What made your experience great?
Delivered on time and personnel very accomodating in carrying to 2nd floor and assembling mobile base to put ref on. Thanks Ansons!
Shipping Method
Standard Delivery
Name
Ilene Garcia
Rate Your Experience
What made your experience great?
Browsing items in the web is the easiest to navigate. Follow up in order from the store excellent. And picking up very efficient
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Vernon ORANGA
Rate Your Experience
What made your experience great?
Hassle-free in every step from purchasing to delivery.
Shipping Method
Standard Delivery
Name
Queenlen Herrera
Rate Your Experience
What made your experience great?
Product was delivered as scheduled.
Shipping Method
Standard Delivery
Name
Belen Valdez
Rate Your Experience
What made your experience great?
So satisfied with your service.. I keep coming back!
All the best to ANSON !
and employees
Keep it UP!!!
All the best to ANSON !
and employees
Keep it UP!!!
Shipping Method
Standard Delivery
Name
GIL CAOILE
Rate Your Experience
What made your experience great?
Lower price vs. others, good service & on time delivery
Shipping Method
Standard Delivery
Name
Carlo Ofguar
Rate Your Experience
What made your experience great?
Anson's offers a very low price for the aircon so I grabbed it right away. They keep me updated from text messages to email. Over all, I'm a very satiffied and happy customer!
Shipping Method
Standard Delivery
Name
Paul Symon Alonzo
Rate Your Experience
What made your experience great?
Free delivery and frequent delivery updates.
Shipping Method
Standard Delivery
Name
Ana Ponce
Rate Your Experience
What made your experience great?
It was the ease of doing business with Anson's. I ordered online picked it up at the store and am on my way home. The staff is very accommodating and they even let me test first the appliance. They even offered me help to put it in the taxi but I refused. Thank you for this wonderful experience and will definitely order again. Thanks!
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Midori Historillo
Rate Your Experience
What made your experience great?
Delivery is on schedule
Delivery man was very nice
Plus there's a freebie
Delivery man was very nice
Plus there's a freebie
Shipping Method
Standard Delivery
Name
Ma Melamyr Cordero
Rate Your Experience
What made your experience great?
The website is very accessible to check for appliances and to place orders, especially during this time of pandemic. Price is cheaper than other stores and very affordable with great discounts. The delivery arrived on time and even reached out to me thru text and call. The order process is very smooth,and quicker. Both appliances are brandnew, in good condition and are working fine. Thank you Anson's, will definitely order from you again.God bless and more power!
Shipping Method
Standard Delivery
Name
Kyle Chua
Rate Your Experience
What made your experience great?
The transaction was smooth. The delivery was fast.
Shipping Method
Standard Delivery
Name
Imelda Wang
Rate Your Experience
What made your experience great?
Buying in your online store is so convenient and staff is helpful to my inquiries.
Shipping Method
Standard Delivery
Name
Donalyn San Gabriel
Rate Your Experience
What made your experience great?
Quick and excellent process.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Elnora Sapinoso
Rate Your Experience
What made your experience great?
This is our 2nd order and one of the delivery man was the same one from previous order. We appreciate the text notifications. They're kind, polite, and accommodating. Kudos!
Shipping Method
Standard Delivery
Name
Aisss Benavidez
Rate Your Experience
How can we improve?
Pls improve your delivery system, hindi nasusunod yung pinili naming date and time. Wala ring notification kung what time ang estimated delivery. Worse service. Nag message at email ako regarding sa status ng order ko no reply at all.
Shipping Method
Standard Delivery
Name
Menchit Borbon
Rate Your Experience
How can we improve?
Deliver when you say you will deliver. Product delivered past 4:00pm. When unable to deliver on time, text buyer. Text buyer at least an hour before delivery to give the buyer time to contact recipient of product.
Shipping Method
Standard Delivery
Name
Ann C
Rate Your Experience
What made your experience great?
It was easy to order online. Fast delivery too. Thank you.
Shipping Method
Standard Delivery
Name
James Carlo Atienza
Rate Your Experience
What made your experience great?
Delivery people are easy to talk to and always reachable.
Shipping Method
Standard Delivery
Name
Robert Azucena
Rate Your Experience
How can we improve?
Delivery schedule should be followed
Shipping Method
Standard Delivery
Name
Sam O
Rate Your Experience
What made your experience great?
my 2nd time to order from Anson's online. delivery was great
Shipping Method
Standard Delivery
Name
kaneth john de vicente
Rate Your Experience
What made your experience great?
less hassle. .awesome promo with big discount n freebie also. .
Shipping Method
Standard Delivery
Name
Joval Dave
Rate Your Experience
What made your experience great?
Friendly delivery crew
Shipping Method
Standard Delivery