Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Josemari Carag
Rate Your Experience
What made your experience great?
Easy online transaction.item was delivered on time without damage. I was informed prior to delivery by the driver, which I appreciated.
Shipping Method
Standard Delivery
Name
Maria Rosanna Ocampo
Rate Your Experience
What made your experience great?
Thank you for fulfilling your delivery commitment despite of peak season of gift giving.
I appreciate the timely updates which is reassuring to me as your client.
I am your customer for life!
I appreciate the timely updates which is reassuring to me as your client.
I am your customer for life!
Shipping Method
Standard Delivery
Name
J Cruz
Rate Your Experience
What made your experience great?
Easy to place order online and delivery was fast and reliable considering order was placed Christmas week. Thank you, Ansons!
Shipping Method
Standard Delivery
Name
salve teodosio
Rate Your Experience
What made your experience great?
positive feedback from a satisfied customer, and napaka bait ng mga delivery sinakyan nila prank para sa surprised ko sa mother ko thanks a lot🥰
Shipping Method
Standard Delivery
Name
Evangeline Nunez
Rate Your Experience
What made your experience great?
I had no problems receiving my purchases on time, and it was all in brand new condition. I always check the Anson's sale on line ,so far I have a very good purchases experiences, from Aircons to kitchen appliances. Thanks
Shipping Method
Standard Delivery
Name
Giulianne Sison
Rate Your Experience
What made your experience great?
Professional and friendly delivery personnel
Shipping Method
Standard Delivery
Name
Jennifer Sosa
Rate Your Experience
What made your experience great?
Delivery was smooth and hassle free! The staff who delivered was very helpful! Highly recommended!
Shipping Method
Standard Delivery
Name
Maria Eloisa Catalan
Rate Your Experience
What made your experience great?
easy and very convenient transaction. Our company winner was able to claim it in 15-30 mins
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Lea Grace Dela Cruz
Rate Your Experience
What made your experience great?
Updating me from time to time til delivery
Courteous staff
Courteous staff
Shipping Method
Standard Delivery
Name
Lawrence Payson
Rate Your Experience
How can we improve?
Dispatching and delivery teams should stick to the preferred time of customer as indicated in the online order. However, staff are helpful.
Shipping Method
Standard Delivery
Name
J D
Rate Your Experience
What made your experience great?
Free and swift delivery, consistent updates about my order, careful handling of the item and got it at a good discount
Shipping Method
Standard Delivery
Name
franz roleda
Rate Your Experience
What made your experience great?
it was very smooth, the integration with billease made the transactions go well. Really nice to see the selections in the store too. Good choices
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Angelito Dizon
Rate Your Experience
What made your experience great?
Customer service is great! Kudos to the delivery team!
Keep up the good work!
Keep up the good work!
Shipping Method
Standard Delivery
Name
Maria Vivian Banayad
Rate Your Experience
What made your experience great?
Online purchase was smooth and trouble-free. Delivery was made the following day as promised.
Shipping Method
Standard Delivery
Name
M Yap
Rate Your Experience
What made your experience great?
Ansons delivered my refrigerator the day after I ordered. Although the holiday traffic is crazy and their delivery team messaged me that they would deliver later than the 9am-3pm time window, they were updating me about the actual time of delivery. In the end, it was almost 9pm but it's totally fine.
I commend their delivery guys because I know their job must be so tiring, going through Metro Manila traffic during Christmas season.
I commend their delivery guys because I know their job must be so tiring, going through Metro Manila traffic during Christmas season.
Shipping Method
Standard Delivery
Name
Rita Jain
Rate Your Experience
What made your experience great?
The item was delivered on specified date and time.
Shipping Method
Standard Delivery
Name
Paul Salisbury
Rate Your Experience
What made your experience great?
Website was efficient. Delivery was when stated , delivery team very polite.
Shipping Method
Standard Delivery
Name
Bernard Guitering
Rate Your Experience
What made your experience great?
The process and transaction is smooth and I'm planning to purchase another unit in the future. Thank you Anson's.
Shipping Method
Standard Delivery
Name
monica gawat
Rate Your Experience
What made your experience great?
Very convenient and fast delivery.
Shipping Method
Standard Delivery
Name
Maria Cristina Encarnacion
Rate Your Experience
What made your experience great?
It was easy and painless. I was constantly updated of delivery status. Sevice was efficient.
Shipping Method
Standard Delivery
Name
nico james So
Rate Your Experience
How can we improve?
Pls inform the client if there's item/s to follow beforehand. And it was delivered 6pm, very far from the original sched which is 9am to 3pm
Shipping Method
Standard Delivery
Name
Ollie Sangalang
Rate Your Experience
What made your experience great?
On time shipment and deliver. package was complete
Shipping Method
Standard Delivery
Name
Rosenda Bhatti
Rate Your Experience
What made your experience great?
Excellent and authentic product with safe delivery
Shipping Method
Standard Delivery
Name
Richard Antones
Rate Your Experience
What made your experience great?
The delivery is smooth. Kind and very helpful delivery personnel. Good experience
Shipping Method
Standard Delivery
Name
Camille Leyretana
Rate Your Experience
What made your experience great?
Kudos to the delivery person. Despite the honest mistake on our part, the delivery person was able to locate and deliver the item to my Mom's place. He was so patient and for that we compliment him with pa meryenda. I hope Anson continue to support this kind of delivery services because of their honesty, eagerness, and patience to deliver the item to rightful owner. Thank you.
With regards of the item itself, I think my Mom was happy about the product even though di pa nya na test or nagamit agad.
With regards of the item itself, I think my Mom was happy about the product even though di pa nya na test or nagamit agad.
Shipping Method
Standard Delivery
Name
Jenn Conejos
Rate Your Experience
How can we improve?
Okay naman kaya lng sana masunod niu yung time frame na binibigay niyo. Para saan pa yung time options niu kung di naman nasusunod.Pero sulit din naman talaga yung price compared sa iba. Hopefully the next time i order you will deliver it on time.
Shipping Method
Standard Delivery
Name
Joy Buendicho
Rate Your Experience
What made your experience great?
Great absolutely will endorse ...
Shipping Method
Standard Delivery
Name
Gerry Cabrera
Rate Your Experience
What made your experience great?
Easy transaction. Promptness.
Shipping Method
Standard Delivery
Name
Jerome Indefenzo
Rate Your Experience
What made your experience great?
Accommodated my order even if my address was a little out of reach. Delivery was on time, and they were polite.
Shipping Method
Standard Delivery
Name
Christian Louie Reyes
Rate Your Experience
What made your experience great?
The delivery staff are nice and easy to talk to
Shipping Method
Standard Delivery
Name
Mimi Mcanan
Rate Your Experience
What made your experience great?
Mabilis mag check out sa online store, and used card for installment. You can choose your preferred delivery date. Although we chose morning schedule for delivery, kuya was very transparent na marami lang loads kaya inabot na ng gabi. They took time to explain din ung promotion ni Ansons, and assured us na tested ung unit bago ideliver sa amin. Di pa namin nagagamit mismong unit kasi papa install pa namin.
Shipping Method
Standard Delivery
Name
Dolores Abcede
Rate Your Experience
What made your experience great?
It's not my first time purchasing online here. I didn't encounter any issue in the past. It's simply "trust".
Shipping Method
Standard Delivery
Name
Lynette Orange
Rate Your Experience
What made your experience great?
The ease of the transaction online. When I arrived at the store my item was already waiting for me so no waiting time. The assistants in the store were incredibly helpful, quick and efficient meaning I was in and out in record time. I really cannot give high enough praise to the staff at Ansons Q-Plaza, they were great.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Cainta: Q-PLAZA -Ground floor unit GS-37 Felix Avenue Cainta Rizal
Name
Antonio Amoncio
Rate Your Experience
What made your experience great?
DELIVERED ON TIME AND THE DRIVER IS VERY COURTEOUS.
Shipping Method
Standard Delivery
Name
Zorayda Malixi
Rate Your Experience
What made your experience great?
Helpful sales staff, noticeably made effort to show patience. But for Imarflex, try to improve product knowledge or provide more training, like simple questions like at what temperature does the rice cooker operate, what boiling point, what temperature for steaming, etc.
ALSO, Anson’s, please provide free parking in exchange for purchase!
ALSO, Anson’s, please provide free parking in exchange for purchase!
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Judy Cham
Rate Your Experience
What made your experience great?
The customer service team made an excellent job from start to finish. The next day delivery was greatly appreciated since we badly needed the refrigerator. Your delivery team was the best. cooperation and coordination
was clearly seen today. Kudos to their hardwork and impeccable service. Thank u so much. Till our next purchase and transaction😊😊😊🥰🥰🥰
was clearly seen today. Kudos to their hardwork and impeccable service. Thank u so much. Till our next purchase and transaction😊😊😊🥰🥰🥰
Shipping Method
Standard Delivery
Name
Jennee Oliveros
Rate Your Experience
What made your experience great?
Fast transaction, no hassle. Just ordered it online, paid online.
And it was 2k cheaper among the stores I’ve canvassed.
And it was 2k cheaper among the stores I’ve canvassed.
Shipping Method
Standard Delivery
Name
Ian Wang
Rate Your Experience
What made your experience great?
The customer support is so patient with us and nice to solve our problems, due to our limited available time.
Really helpful!!!
Really helpful!!!
Shipping Method
Standard Delivery
Name
Federico Gonzalez
Rate Your Experience
What made your experience great?
My queries were answered promptly and everyone I transacted with was polite.
Shipping Method
Standard Delivery
Name
Jessica Ramos
Rate Your Experience
What made your experience great?
good, they test the tv before they leave.
Shipping Method
Standard Delivery