Customer Feedbacks

Customer Feedback Summary

⭐ 4.5 out of 5 Based on 500+ ratings

Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.

However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.

This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.

Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Gilda Diaz
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery done as requested
Shipping Method
Standard Delivery
Name
Kiefer Thomas Obejas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery was fast and within the time frame I scheduled. Delivery personnel were also helpful.
Shipping Method
Standard Delivery
Name
raven tumulin
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
fast delivery good chat response
Shipping Method
Standard Delivery
Name
Candice Seguis
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery team were great. Fast shipping and no hassle at all. Will def recommend.
Shipping Method
Standard Delivery
Name
Nigel Graham
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very prompt assistance from support to assist with issue in ordering
Super fast delivery ahead of schedule..phone call to advise of availability for collection
Efficient click and collect procedure
Help with loading of purchase
Shipping Method
Standard Delivery
Name
Aldwin Encabo
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Item Availability, Item Inquiry if available or not on the selected store.
Briefing about the item before releasing.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Kristine Yu
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Order was processed right away. Hassle-free and seamless - from ordering online to delivery.
Shipping Method
Standard Delivery
Name
Alec Miguel Miranda
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
It was very convenient going to the store to pick up the items that you bought online.
In some cases, certain items are not available for pickup on the earlier dates posted.
Certain models may also be priced competitively on the showroom compared to online prices so checking the physical store is also good.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Capitol Commons: Unit SL-21 2nd Flr. Unimart Capitol Commons, Shaw Blvd. cor. Meralco Avenue Pasig City
Name
Stephanie Mae Chan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Ease of placing the order and check out. The product that we bought are very nice and it was well packed. Delivery is good as well as the delivery guys are polite. Thanks!
Shipping Method
Standard Delivery
Name
Rico Medina
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Though I haven't installed the aircon unit yet, the delivery is very fast. The delivery team will also contact you for your preferred delivery arrangement.
Shipping Method
Standard Delivery
Name
MARK LESTER GATCHALIAN
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great delivery, mabilis and helpful ung nga delivery guys. Mabigat kasi ung ref and makitid ung dadaanan. Hanggang loob ng bahay nila pinasok.
Shipping Method
Standard Delivery
Name
Edelyn Joy Mabal
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery date was accurate. Delivery of the unit was smooth with no problem.
Shipping Method
Standard Delivery
Name
Merary Abais
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very satisfied 10/10
Delivery : 10/10
Services : 10/10
Products:10/10
Shipping Method
Standard Delivery
Name
Grois Enayo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
easy purchase journey and true to delivery date
Shipping Method
Standard Delivery
Name
Guillermo Gonzales
Rate Your Experience
⭐⭐⭐ (3/5)
How can we improve?
Delivery was delayed.. expected delivery time between 9am to 3pm.. item was delivered 7:30 pm....
Shipping Method
Standard Delivery
Name
Angelie Sharma
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
easy to navigate online order interface, delivery on-time (as scheduled), and delivery personnel were courteous and helpful.
Shipping Method
Standard Delivery
Name
Eric Anonuevo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Hotline helps me to get through the courier and the Delivery team sends me an SMS and called up as well to confirm delivery address and landmark. Package arrived in good condition.
Shipping Method
Standard Delivery
Name
Jhon Lee Perez
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Mabait po mga empleyado nila. Next time na order ako ng appliances dito pa din ako sa Anson's
Shipping Method
Standard Delivery
Name
monica cua
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
fast and reliable!
Shipping Method
Standard Delivery
Name
Jaimie Ann Lasic
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
easy to transac and fast delivery
Shipping Method
Standard Delivery
Name
Ermi Yap
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy seamless online transaction and regular updates from Ansons. On time delivery
Shipping Method
Standard Delivery
Name
Jovelyn Villanueva
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great quality and fast delivery.
Shipping Method
Standard Delivery
Name
Gener Sibal
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
i have ordered from anson’s online many times and their system is seamless from ordering to delivery. the great thing here is i don’t worry about how to bring those big items home.
Shipping Method
Standard Delivery
Name
Gener Sibal
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
i’ve used anson’s online shopping for home appliances i need. although i haven’t tried turning on the last one yet, i must say i am fully satisfied with all my previous orders from product selection to delivery.
Shipping Method
Standard Delivery
Name
Michelle Leus
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very easy to navigate through the website. Check out and delivery was seamless
Shipping Method
Standard Delivery
Name
Warren R
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Super fast click and collect.Excellent Ansons Pasong Tamo Makati. Will buy my next unit with you for sure.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Pasong Tamo: 2304 Don Chino Roces Ave. Makati City
Name
Vincent Levi Co
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The ease of finding waht you need and the ease of payment
Shipping Method
Standard Delivery
Name
Elvira Araneta
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Simple and quick. No hassle whatsoever.
Shipping Method
Standard Delivery
Name
Christopher cinco
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Unexpected free desk fan. Ty!
Shipping Method
Standard Delivery
Name
Rochelle Sepulvida
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Product delivered on time. Able to grab their free delivery and discounts! Thank you, Ansons! Satisfied with my purchase. Til' our next transactions..
Shipping Method
Standard Delivery
Name
Kathleen Emotin
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Gives updates, fast delivery, delivery men were eager to help.
Shipping Method
Standard Delivery
Name
Eunice Magamayo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
2 days lang na deliver na agad 🙂 Thank you Anons!
Shipping Method
Standard Delivery
Name
Carlo Bobadilla
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast Delivery And Theyre so polite
Shipping Method
Standard Delivery
Name
Raffy Jose
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Washer was delivered on schedule. It arrived late afternoon but I was updated by text of the estimated delivery time.
Shipping Method
Standard Delivery
Name
Pia Manalastas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very good website. Was able to compare brands and so was quickly made a decision.
Shipping Method
Standard Delivery
Name
Christine Joy Espiritu
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was a smooth transaction from ordering online up to the delivery. Thank you very much and more power! 🙏🏻
Shipping Method
Standard Delivery
Name
RONALDO VILLENA
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
items received in excellent conditon
Shipping Method
Standard Delivery
Name
Hana S
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
The staff at Anson's Cainta were very helpful and attentive. Few hiccups on the service I got over the phone but they're understandable. I got my order within the date I selected although had to do few follow ups to make sure there will not be delays. Unit was ready for testing when I arrived, and staff explained to me all the features and basic how to. I underestimated the size of the box, I thought it would fit in my car hence I chose pickup. We asked the guys that delivered the unit to the branch, and the cost they gave me is 8 freaking hundred pesos for a 7km distance - P800!! I know pre-alignment would definitely avoid this overestimation but there should be a policy or formula that your personnel should follow when providing cost estimate, I felt the estimate they provided was baseless. Good thing a 3rd party delivery service is cheaper, and still cheaper than the in house delivery offered online that's P400. I'm still waiting for update on the free fan that comes with my purchase.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Cainta: Q-PLAZA -Ground floor unit GS-37 Felix Avenue Cainta Rizal
Name
Anj Collao
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Shopping is hassle free and delivery as done quickly. Item is working as it should.
Shipping Method
Standard Delivery
Name
Joseph Ruel Ayala
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fab/Pab of Anson's Makati assisted(5/5 hospitality) us from the first and last items(total of 9 items) we purchased. He diligently checked the item's availability/status.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City