Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Carlo Camacho
Rate Your Experience
How can we improve?
Please use new paperbag in delivering your products, specially if it's a gadget. Everyone knows that it's not cheap, you can at least use new paper bag and not a used one with hole.
Shipping Method
Standard Delivery
Name
Reymar Perez
Rate Your Experience
What made your experience great?
Great customer service. Delivery is fast and hassle free.
Shipping Method
Standard Delivery
Name
Jennifer Turner
Rate Your Experience
What made your experience great?
Easy to order, easy to pay, the delivery was on done on the agreed date.
Shipping Method
Standard Delivery
Name
Carolyn Jane Gumila
Rate Your Experience
What made your experience great?
earlier than expected
Shipping Method
Standard Delivery
Name
Romina Sabado
Rate Your Experience
What made your experience great?
The website is very convenient to use. It even integrates in Google calendar the delivery date. The UI is very good and easy on the eyes. We also did a store pickup but called customer service first. They were very very helpful! Even the store personnel were helpful and efficient!
Shipping Method
Standard Delivery
Name
Peter Go
Rate Your Experience
What made your experience great?
The delivery men were surprisingly prompt and very good communicators. Received a call the day before actual delivery to confirm if someone will be around to receive the package the following day. Received a text message at 9am on delivery day saying they are already on the road. Received another text at 1:45pm saying they will arrive at around 3pm. They showed up at 2:50pm. Exceeded all our expectations (mind you this is "free" delivery) - these guys should be given a hefty bonus.
Shipping Method
Standard Delivery
Name
winston matocinos
Rate Your Experience
What made your experience great?
early delivery (ahead of schedule), timely notifications
Shipping Method
Standard Delivery
Name
Cybele Javier
Rate Your Experience
What made your experience great?
1.) Arrived ahead of schedule
2.) Delivery men were helpful and friendly
3.) Purchasing was really easy
2.) Delivery men were helpful and friendly
3.) Purchasing was really easy
Shipping Method
Standard Delivery
Name
celeste de la cruz
Rate Your Experience
What made your experience great?
you notified me via phonecall as soon as my order was ready for pickup
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Precilla Balmores
Rate Your Experience
How can we improve?
Kung pwedeng negative, negative na. Anong silbi ng chance mamili ng preferred delivery date kung idedeliver ng di sakto sa araw na pinili mo. Tapos sinakto pang wala kami kasi new year. Tapos pagbabayarin kami ng 920 para sa reschedule ng delivery. Haist.
Shipping Method
Standard Delivery
Name
Arturo Tan
Rate Your Experience
What made your experience great?
The staff were courteous and helpful.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Trinoma: 3rd Floor, Landmark Department Store Trinoma, EDSA cor. North Avenue., Pag-Asa Quezon City
Name
Tin Cruz
Rate Your Experience
How can we improve?
Transferring of item to the preferred location was slow even the confirmation of the transfer. Not a good experience for me. Improve your process. Delays can be acceptable to consumers as long as they are kept informed seamlessly. The shipping experience below should not count and not applicable in this survey because I was told to 'text first' prior store visit to pick up
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
CHRIS GICALE
Rate Your Experience
What made your experience great?
Transaction are super smooth, plus the staff are very accommodating.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Trinoma: 3rd Floor, Landmark Department Store Trinoma, EDSA cor. North Avenue., Pag-Asa Quezon City
Name
Micaella Jimenez
Rate Your Experience
What made your experience great?
The TV itself was superb! Love the features. Great buy for the price.
Shipping Method
Standard Delivery
Name
zandro jimenez
Rate Your Experience
What made your experience great?
Hassle-free shopping experience, w/o the need to go to the store, smooth and fast transaction with very affordable promos available. With a very accommodating online sales support team to reply with all my queries. Delivery is on time as scheduled. Great experience over all :).
Shipping Method
Standard Delivery
Name
Paolo Blasco
Rate Your Experience
What made your experience great?
Everyone was so accommodating and helpful. We didn't have a difficult time claiming what we ordered online.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Mary Grace Ablian
Rate Your Experience
What made your experience great?
On time delivery and the delivery personnel is polite and kind
Shipping Method
Standard Delivery
Name
Loraine Villanueva
Rate Your Experience
What made your experience great?
Easy web navigation, update on delivery status, price of the item
Shipping Method
Standard Delivery
Name
Hannah R
Rate Your Experience
What made your experience great?
Smooth transaction
Timely updates both in sms and email
Helpdesk was quick to answer my question
Delivery personel were on time and politr
Timely updates both in sms and email
Helpdesk was quick to answer my question
Delivery personel were on time and politr
Shipping Method
Standard Delivery
Name
Elijah John Dar Juan
Rate Your Experience
What made your experience great?
Easy process of ordering and payment. I just wish that the text messages from your delivery personnel would sound more professional but still friendly as usual. Grammar and tone check please. 🙂
Shipping Method
Standard Delivery
Name
Nica Mallari
Rate Your Experience
How can we improve?
The woman in your releasing section (who checked the items prior its released) seemed irritated and not smiling. My sister who picked up the items are not happy of her customer service. She even said "kasama ba to sa freebies?" With frowning face. She should have checked first the purchased items prior commenting that. So disaapointing. Sayang my sister haven't got her name.
Shipping Method
Standard Delivery
Name
German Valdez
Rate Your Experience
What made your experience great?
Anson's online response to quierries quickly ,been adamant on online purchases but this one supercedes my expectations.good job Anson's from inquiry to installation the experience was a breeze....
Shipping Method
Standard Delivery
Name
Kim Robledo
Rate Your Experience
How can we improve?
The item was delivered within the designated time frame. However, the box was already open. I asked the delivery man about the matter but he only told me that item was received from warehouse and no idea why box was open since he is only instructed to deliver it. I suggest Ansons to double check any items that will be delivered including the packaging. As a buyer, I expect that packaging is well sealed as not to be construed that item including its accesories are incomplete.
Shipping Method
Standard Delivery
Name
Laura Magat
Rate Your Experience
What made your experience great?
Easy and clear communication with Presales Support.
Easy use of the website with clear descriptions of item.
Proper handling during delivery.
Was informed prior delivery.
Friendly and good natured delivery guys.
Easy use of the website with clear descriptions of item.
Proper handling during delivery.
Was informed prior delivery.
Friendly and good natured delivery guys.
Shipping Method
Standard Delivery
Name
Ma Aldessa Aguilar
Rate Your Experience
What made your experience great?
Delivered accordingly but the person accidentally gave the wrong freebies
Shipping Method
Standard Delivery
Name
Wendy De Lara
Rate Your Experience
What made your experience great?
Fast transaction with Anson's
Shipping Method
Standard Delivery
Name
Yves Paul Cayaco
Rate Your Experience
What made your experience great?
Hassle free. On time.
Shipping Method
Standard Delivery
Name
Kristine Dela Cruz
Rate Your Experience
What made your experience great?
Everything was great but the shipping disappoints me. They are late even the window was 9am - 3pm. They just notify me that they are on the way when its past 3pm already. I have been on the place since 9am and waiting for a message. Somehow they should notify us if they are coming late . It is really disappointing
Shipping Method
Standard Delivery
Name
Shierra Mantes
Rate Your Experience
What made your experience great?
Responsive and helpful personnel
Shipping Method
Standard Delivery
Name
Cathlyn Manzala
Rate Your Experience
What made your experience great?
Delivery staff and driver was very accommodating and helpful. Though delivery was delayed due to heavy rains.
Shipping Method
Standard Delivery
Name
Katlyn Kaye Jebulan
Rate Your Experience
What made your experience great?
Customer service was efficient and fast!
Shipping Method
Standard Delivery
Name
Kar Kar
Rate Your Experience
What made your experience great?
Fast and complete delivery
Shipping Method
Standard Delivery
Name
Jose Noel Abela
Rate Your Experience
What made your experience great?
Ease and secure payment. Timely updates on both mail and SMS are the key differentiators from your competitors. I think I will continue buying online from Anson’s moving foreward! Continue to beef-up your online campaigns as I learned about the discounts and promos thru FB ads. More power!
Shipping Method
Standard Delivery
Name
ARIEL CANTOS
Rate Your Experience
What made your experience great?
delivered on time as a committed.
Shipping Method
Standard Delivery
Name
Charls Listones
Rate Your Experience
What made your experience great?
Item was delivered at 10PM, instead of the scheduled 9AM to 3PM delivery, but the delivery personnel was able to inform me that delivery will be late (probably due to traffic).
Shipping Method
Standard Delivery
Name
Roy Amurao
Rate Your Experience
How can we improve?
Ordered 2 led tvs online to pick up at the store. LG tv was ready for pick up but the other tv was still not yet available at the store. I was told to wait for a text but 3 days later after the scheduled pick up date tv still not at the store. TVs were to be used for a donation.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Trinoma: 3rd Floor, Landmark Department Store Trinoma, EDSA cor. North Avenue., Pag-Asa Quezon City
Name
John Rae Alex Nicol
Rate Your Experience
What made your experience great?
Even though the delivery was a bit late delivery team advised me in advance. It's understandle since the weather is not good and it will surely cause traffic. Overall, it's a good experience. Next shopping with you soon!
Shipping Method
Standard Delivery
Name
Ma. Carmina Mosura
Rate Your Experience
What made your experience great?
While some details regarding the purchase were either confusing (how to get an extended warranty) or incomplete and unavailable (the dimensions of the base of the washer I bought, which I needed because I wanted to get a pedestal constructed for it prior to its arrival), the Anson's customer service lady I spoke to, Veronica, was very helpful. The order experience itself was also very seamless. Your delivery men were also very nice and worked really hard to get the rather heavy washer into my very cramped home. I wish they stayed for the snack we prepared for them, but they probably had another delivery to make.
Shipping Method
Standard Delivery
Name
Francis Antonio
Rate Your Experience
What made your experience great?
CSR helped me to track delivery and driver’s location. Thanks for the support.
Shipping Method
Standard Delivery
Name
Connie Nacario
Rate Your Experience
What made your experience great?
delivery was on time. product quality
Shipping Method
Standard Delivery