Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Rolando Gomez
Rate Your Experience
What made your experience great?
Ease of transaction, good customer service. Delivery personnel are courteous, friendly and professionals.
Shipping Method
Standard Delivery
Name
Maria Cleofe Candari
Rate Your Experience
What made your experience great?
Transaction was very smooth and the item was delivered on the guaranteed date. Courier service handled my order with care.
Shipping Method
Standard Delivery
Name
leo puzon
Rate Your Experience
What made your experience great?
easy to order and delivered on time.
Shipping Method
Standard Delivery
Name
Wendy Lao
Rate Your Experience
What made your experience great?
From shopping to shipping -easy, very organized and on time
Shipping Method
Standard Delivery
Name
Gerome Cef Cuaresma
Rate Your Experience
What made your experience great?
Convenient
Shipping Method
Standard Delivery
Name
yael gimena
Rate Your Experience
What made your experience great?
the convenience of shopping at home made it great and also of course thank you for the good discounts & free shipping...will order again for sure 🙂
Shipping Method
Standard Delivery
Name
Angel Tangco
Rate Your Experience
What made your experience great?
Easy, convenient, on time, OR request granted, courteous delivery staff
Shipping Method
Standard Delivery
Name
Catherine Cura
Rate Your Experience
What made your experience great?
Exact date of delivery altho it was delayed in the afternoon, the delivery man notified us thru SMS.
Shipping Method
Standard Delivery
Name
Joseph Albert Espinar
Rate Your Experience
What made your experience great?
Delivery was on time, the delivery guys were very helpful. Thanks so much!
Shipping Method
Standard Delivery
Name
Ariel Gonzalo BULANHAGUI
Rate Your Experience
What made your experience great?
We are very satisfied with Anson's online store who provided us a great product at a good price. We would definitely recommend your shop to our friends and relatives.
Shipping Method
Standard Delivery
Name
Alma Mara
Rate Your Experience
What made your experience great?
Great customer service
Helpful delivery men
Helpful delivery men
Shipping Method
Standard Delivery
Name
Reymar Perez
Rate Your Experience
What made your experience great?
Delivery ahead of time and product is great with big discount. Thanks
Shipping Method
Standard Delivery
Name
Giselle Yumul
Rate Your Experience
What made your experience great?
Stress free delivery
Shipping Method
Standard Delivery
Name
Tony Navarro
Rate Your Experience
What made your experience great?
Ease in looking for the items I need, ease in ordering and prompt delivery
Shipping Method
Standard Delivery
Name
Wilbert Permito
Rate Your Experience
What made your experience great?
easy to order online and on time delivery.
Shipping Method
Standard Delivery
Name
Mel Ong
Rate Your Experience
What made your experience great?
Delivery men were quick to tell me they were on their way. But I don’t have the manual for the dryer I bought. Can I follow this up?
Shipping Method
Standard Delivery
Name
Lex Ferrer
Rate Your Experience
What made your experience great?
It was the ease of ordering for me. Also, the delivery was smooth and the drivers are good navigators. I am also amazed at how fast and convenient this is cause it literally is a few taps on my computer to order, then just wait for delivery which is still fast like 3 days after order date.
The interface of the website is pretty easy to navigate with. Also the information in the website is great.
The interface of the website is pretty easy to navigate with. Also the information in the website is great.
Shipping Method
Standard Delivery
Name
Mitzie Campo
Rate Your Experience
What made your experience great?
Advance pick up time. Very efficient including the service and emails/communication support.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Kaye Abeysinghe
Rate Your Experience
What made your experience great?
Customer service is excellent! He called me on the same day I ordered and informed about the requirements for pick-up. Great service! Thank you!
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Azelle Bitavarra
Rate Your Experience
What made your experience great?
Ordering & delivery process was seamless overall. Keep it up! 🥰
Shipping Method
Standard Delivery
Name
Karlo Te
Rate Your Experience
What made your experience great?
Everything was in order and the delivery went through without a problem.
They delivery riders provided timely updates on where they are and when to expect my item to be delivered.
They delivery riders provided timely updates on where they are and when to expect my item to be delivered.
Shipping Method
Standard Delivery
Name
Elaine Bertiz
Rate Your Experience
What made your experience great?
Very responsive sa follow up. And I changed my contact number same day na out for delivery. Nasabi agad sa delivery nila. 5 star. Very satisfied 😊
Shipping Method
Standard Delivery
Name
Florence Anne Reyes
Rate Your Experience
What made your experience great?
Fast transaction, item delivered on time and delivery staff were all kind and courteous
Shipping Method
Standard Delivery
Name
RODANTE PAYAWAL
Rate Your Experience
What made your experience great?
Communication is reliable. Delivery was ahead of time. Product is undamaged. No hassle.
Shipping Method
Standard Delivery
Name
Ronald Timbol
Rate Your Experience
What made your experience great?
Excellent Communication. On time delivery.
Shipping Method
Standard Delivery
Name
Blue Serrano
Rate Your Experience
What made your experience great?
The online experience was great and kept me updated as to the status of my order. The delivery crew was very courteous and helpful in giving us tips and other information regarding the operation of the appliance. Will definitely order again and recommend it to friends and family.
Shipping Method
Standard Delivery
Name
Carlo Tagudin
Rate Your Experience
What made your experience great?
delivery men we're very nice and polite. handled the goods with care.
Shipping Method
Standard Delivery
Name
Rain Caculitan
Rate Your Experience
How can we improve?
Faster processing time for pick-up orders especially in this time of pandemic.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Sean Gabriel
Rate Your Experience
What made your experience great?
I give ansons 5 stars, we tried to order the specific model to other stores but they just trying to give us the model unit. And after checking here at Ansons website I found the unit on Stock and with discount.
Shipping Method
Standard Delivery
Name
Julienne Santos
Rate Your Experience
What made your experience great?
Ease on transaction. Help desk was very prompt on answering my request, albeit the request was not granted, reason was understandable. Delivery was on time too.
Shipping Method
Standard Delivery
Name
Precilla Balmores
Rate Your Experience
What made your experience great?
Nice drivers
Shipping Method
Standard Delivery
Name
Janette Mendoza
Rate Your Experience
What made your experience great?
Price of the item, free delivery and corteous delivert driver.
Shipping Method
Standard Delivery
Name
Frodina Rafanan
Rate Your Experience
What made your experience great?
The deliverymen were very helpful.
Shipping Method
Standard Delivery
Name
Elaine Rodriguez
Rate Your Experience
What made your experience great?
The delivery was on schedule. Would appreciate it next time if you could seal the box next time. Might be good if you can check out how rustans ships out their products. the box does not look old and kawawa.
Shipping Method
Standard Delivery
Name
Mark Dollesin
Rate Your Experience
What made your experience great?
Product was delivered on time. Delivery guys were courteous.
Shipping Method
Standard Delivery
Name
Edelyn Isuga
Rate Your Experience
What made your experience great?
Delivered on time.
Shipping Method
Standard Delivery
Name
Rosanna Lising
Rate Your Experience
What made your experience great?
Delivery fee is too expensive.
Shipping Method
Standard Delivery
Name
Rosanna Lising
Rate Your Experience
What made your experience great?
Accurate delivery date
Shipping Method
Standard Delivery
Name
Leah Alvarez
Rate Your Experience
What made your experience great?
The delivery time was delayed but it was ok.
Shipping Method
Standard Delivery
Name
Mabel Zamora
Rate Your Experience
What made your experience great?
Easy to place an order, timely and met the delivery time I requested when i filled out the form and also, my requested Installation date. Keep it up.
Shipping Method
Standard Delivery