Customer Feedbacks

User friendly site. and I received follow up call and email from the branch with regard to the status of my order

Easy to shop. The downside is, you cannot compare the products physically. I hope you also have a cash option on your payment methods.

Though the item was not delivered on time. I was given options and it was expedite right on time.

It was easy to order and buy from the website. However, when it came to shipping, I requested it to be delivered within 9am-3pm. The delivery crew texted that they will be late but did not specify the time. The aircon was finally delivered at 8:17PM. In the first place, if you cannot commit within the delivery time, please do not make it available. People expect you to be there when you say you will.

2/8/2022
My husband booked to have the aircon installed 6 days ago with Ansons to be done by the accredited third party in between 9-10am. We received a text this morning that they will be here in the afternoon. Of course he wasn’t happy because the excuse given was crap. He kept on following up days prior as to what time they will be here but no specific answer was given. When he called Ansons to complain after speaking with the third party, the lady said “but sir, it’s still morning.”

He filed for half day so he can be here when the aircon is installed. But now because of all the delays, he had to make it a whole day instead. We expected better from you guys since we are the paying customer. I used to work in the hospitality industry, what happened today is disappointing and totally unacceptable.

Online shopping was a breeze and the delivery was on time. We received a text message that the delivery was on its way and we got emails informing us of the status of our order up to its completion.

There was a bump on the upper right side of the ref. It was noticeable but will have to go through a lot of things to complain kaya we just accept it.

Discounted prices, excellent quality, fast delivery, courteous delivery staff

Smooth transaction and very accommodating staff.

Online purchased made easy and item was good. Delivery handling is better plus the delivery personnel is great.

Delivery was within scheduled, however range is too wide (i.e. 9am-3pm). We were at the property before 9am but the item arrived around 2pm. I wished a confirmation message was sent on the final schedule of delivery so we didn’t rush ourselves to our condo. Nonetheless, deliverymen followed instructions re: Gate Pass.

Unit ordered online was delivered on time. Package intact and sealed. Courteous delivery staff.

Delivery was made on the scheduled date and arrived earlier than the scheduled late afternoon delivery time. However, I was surprised that I was charged an additional Php 170 to cover toll fees. Although the amount is small, it was not mentioned as a separate charge from the delivery charge which was already paid in advance. Other stores do not charge toll fees or it may already be part of the delivery cost.

The delivery guys also installed the item in my kitchen. They're very helpful and polite. Excellent service! Keep it up!

Delivery people should wear masks. Cover up to nose. Stop looking around my house and car when entering garage to deliver.

Very convenient as you shop in the comforts of your home.

Smooth online transaction up to the delivery status coordination with your Customer Service Representative.

On time Date of Delivery, Item is working and in very good condition, Kindly inform me for your great deals and big discounts. I will surely purchase again for my next transaction. Thank you Ansons

Very easy navigation of menu. Very fast delivery. Courier really takes care of your ordered items

Easy platform to use (from showing the product details, ability to compare products, check-in and payment. Timely delivery. Adequate notice beforehand. Delivery persons very polite and helpful. They also offered to throw away the packaging. Will still connect with the team on the LG split-type aircon installation. Really good service overall. And definitely happy with the big savings I got with the online sale.

Delivery personnel was kind. They knew the area so I was lucky that they’re the one’s assigned to deliver my order. They helped set up the ref I ordered and advise on what to do prior using.

The driver & 2 other guys who delivered our appliances are so helpful and nice. Kudos to them who made this delivery fast. Giving this 5 stars to this 3 happy, friendly & hardworking kuyas that every costumers need.

Good communication and prompt delivery.

The promotion and handling of the transaction.

It was easy to search and order the products with many choices. But the problem is that the delivery fee is way too expensive for a panini maker and the delivery time is more than 3 days.

It was easy to order online. The delivery team were courteous and professional. The notification on the order processing until the delivery was helpful.

yes. delivery was on time and on the same date. delivery men were kind and accommodating.

Would appreciate if you do your best to make sure deliveries are on time and make the effort to at least update customers if you plan to maximize the deadline 9am-3pm window everytime.

i have a late delivery cause my first fridge that order has out of stock but they call me 2 days before the expecting delivery date to change the item and made me a good convo with there staff i also change delivery address and it made me feel good that my order came same time to the 2nd date of delivery love my first time shopping here and will shop more soonest ♥️♥️♥️♥️

Quick feedback and timely delivery

Very convenient way to shop. I liked the sale price and the pickup of the item is just less that 15 minutes.

I think you should honor your delivery schedules. I selected a 9-3 delivery slot a day later than the earliest available date because I did not want to receive my item late in the day. In the morning of the delivery date, I called the sales hotline since I had not been contacted about the delivery. I asked if the item could be delivered by the early afternoon and was told that they would coordinate with the delivery team. Before 10 am, I received an SMS from sales that the expected TOD was 5 pm, beyond the scheduled time. I sent a reply inquiring why this was so given that my schedule was 9 am to 3 pm only. I did not receive a reply. When I called the hotline again, this was represented as a result of route planning, which meant my order was *intentionally* planned to be delivered beyond the agreed delivery schedule. As for the delivery crew itself, they only messaged me at 2:30 pm that the order was likely to be delivered around 4 pm, and they eventually arrived at 4:47. I find this highly disappointing as my first experience with ordering from Ansons online.

Prompt reply from my online query. Delivery earlier than expected. Delivery team was very professional & would like to commend the driver & his team.

Great customer service given by Ms. Veronica! She is very prompt in answering my queries! Good work, keep it up.

My dryer was delivered late at night because the guys had a hard time locating our home. But we were given free installation and demo. The customer service is very responsive to all my queries. Thank u!

Everything went smoothly from order to delivery. I encountered some challenges with the payment but nothing major. It would also be good if you can confirm delivery a day before but I appreciate the same day update too.

Timely delivery and well-packaged. Responsive to queries.

easy to order online, with delivery updates and on time

Everything is perfect item is fully functional my Mom loves it. and the convenient of just shopping online and getting a flexible payment without visiting the store. it's just all great

Customer service reps responds to my inquiries on time. Also shared to me that there will be a sale on the items I am planning to purchase. Infos from them are very helpful indeed. My mom was surprised and really happy. Thanks Ansons!! Known your name for years, recommended by my lolo to our relatives way back when I was 7.

I had some troubles checking out using my credit card (via Paymongo?). I always got an error (Internal Service Error) after flling out my card details. The transaction couldn't be completed. I resorted to a different payment method instead. Other aspects of my online order (processing, delivery, etc) were ok naman. Thank you!