Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Coleen Villasin
Rate Your Experience
What made your experience great?
Great shipping! The delivery personnel always give us updates. Good job!
Shipping Method
Standard Delivery
Name
Mimi Abdulgani
Rate Your Experience
What made your experience great?
Delivery was on time. Driver/staff kept me on the loop and were very helpful
Shipping Method
Standard Delivery
Name
Daniel Herrmann
Rate Your Experience
What made your experience great?
Was extremely fast. Very attentive staff
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Pasong Tamo: 2304 Don Chino Roces Ave. Makati City
Name
Claire Arcega
Rate Your Experience
What made your experience great?
Very fast transaction and legit! Its actually my second time and still a 5star!
Shipping Method
Standard Delivery
Name
Paul Reyes
Rate Your Experience
What made your experience great?
Nothing special or anything out of the ordinary.
Shipping Method
Standard Delivery
Name
John Mark Alingasa
Rate Your Experience
What made your experience great?
Smooth Transactions, items delivered on time 😀
Shipping Method
Standard Delivery
Name
Sheena Locsin
Rate Your Experience
How can we improve?
If you will give option for time of delivery make sure to commit as some of us make a schedule for a day. i chose between 9pm to 3pm but it arrived outside the chosen time.
Shipping Method
Standard Delivery
Name
Maranatha Engano
Rate Your Experience
What made your experience great?
Quick respond.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Cainta: Q-PLAZA -Ground floor unit GS-37 Felix Avenue Cainta Rizal
Name
Alvin de Dios
Rate Your Experience
What made your experience great?
Deliver time 3pm-9pm. Was delivered at 11:30am.
Shipping Method
Standard Delivery
Name
Nerisa Escolano
Rate Your Experience
What made your experience great?
The delivery personnel called us to confirm the address. They also went inside our street because the truck cannot fit on the small street.
Shipping Method
Standard Delivery
Name
lauro abano
Rate Your Experience
What made your experience great?
timely delivery
Shipping Method
Standard Delivery
Name
Cristina Brosas
Rate Your Experience
What made your experience great?
Faster transaction and delivery
Shipping Method
Standard Delivery
Name
Maxian Lewis
Rate Your Experience
What made your experience great?
Very easy and straightforward, to use my oversea card . Item arrived on time as promised and with care
Shipping Method
Standard Delivery
Name
Medel Ordaz
Rate Your Experience
What made your experience great?
No hassle. Able to purchase online with installment option. Delivered on expected date.
Shipping Method
Standard Delivery
Name
Jennifer Jumaquio
Rate Your Experience
What made your experience great?
I had a great experience in shopping on your online store. Every product has a description.
the delivery team is also superb! they are courteous and helpful. This will be my go-to appliance store from now on. Also, I will recommend Anson Appliances store to my family and friends! 🙂 Thank youuu!
the delivery team is also superb! they are courteous and helpful. This will be my go-to appliance store from now on. Also, I will recommend Anson Appliances store to my family and friends! 🙂 Thank youuu!
Shipping Method
Standard Delivery
Name
Angela Jose
Rate Your Experience
What made your experience great?
Great
Shipping Method
Standard Delivery
Name
Joy Gregorio
Rate Your Experience
What made your experience great?
Easy online ordering, scheduled delivery and customer service will call to confirm of details.
Shipping Method
Standard Delivery
Name
Jerome Villasanta
Rate Your Experience
What made your experience great?
Items are working great and were delivered ahead of schedule.
Shipping Method
Standard Delivery
Name
Erika Cruz
Rate Your Experience
What made your experience great?
My experience with Ansons was great! Their customer service representative replied via email regarding all my concerns and I really felt that I was assisted well. Aside from this, the updates regarding delivery was done via email and phone call, which was very convenient. Thank you so much!
Shipping Method
Standard Delivery
Name
Jonelyn Sarmiento De Bele
Rate Your Experience
What made your experience great?
The delivery tean is very efficient. They deliver the item 1hr in advance. Also they regularly update on the status of delivery.
Shipping Method
Standard Delivery
Name
Patricia Elise Villarosa
Rate Your Experience
What made your experience great?
Delivery was early than expected. Delivery men were very polite and accomodating
Shipping Method
Standard Delivery
Name
Ma Jesusa Ibay
Rate Your Experience
How can we improve?
Make sure the freebies ypu promise is also delivered
Shipping Method
Standard Delivery
Name
Joyce Anne Mirador
Rate Your Experience
What made your experience great?
Updates with my order is such a satisfactory from placing my order to shipment
Shipping Method
Standard Delivery
Name
Alexa Fensantos
Rate Your Experience
What made your experience great?
product arrived on time and sealed
Shipping Method
Standard Delivery
Name
Sol Magsuci
Rate Your Experience
What made your experience great?
super easy to work even with and with timely update via text for the online order. The lady from the branch was also especially helpful to accommodate our request.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Jojo Orawa
Rate Your Experience
What made your experience great?
Very fast transaction, and easy payment options. I am just disappointed with your logistics, first, upon ordering, there is an option for the delivery time, and I chose 9am to 3pm but it was delivery at around 7pm. Same thing happened to my neighbor wheb she ordered here. She booked for same delivery time as I did but she received the product at around 6pm. If it is not possible to meet the delivery time, it would be better to just remove that option.
Shipping Method
Standard Delivery
Name
Sheena Irish Barra
Rate Your Experience
What made your experience great?
Availability of stock even before the day of pick up.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City