Customer Feedbacks

Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Marie Torres
Rate Your Experience
What made your experience great?
hassle free and fast shipping.
Shipping Method
Standard Delivery
Name
Ma. Cecilia Ng
Rate Your Experience
What made your experience great?
Convenient way of ordering, detailed information on the website with discount and freebie, accurate delivery, great quality of product. Keep it Anson's!!!
Shipping Method
Standard Delivery
Name
Timothy Sy
Rate Your Experience
How can we improve?
Terrible delivery service. Delivery guys din't even bring the refrigerator to the kitchen. Just left it in the living room. How do they expect us to move it now? Its there in the living room.
Shipping Method
Standard Delivery
Name
Aaron Paul Balahadia
Rate Your Experience
What made your experience great?
Huge discount, but same great quality of product. Smooth online transaction. Delivered on the actual schedule date, only a few hours delay from the confirmed schedule time. Regardless, product was handled with care.
Shipping Method
Standard Delivery
Name
Stephanie Renomeron
Rate Your Experience
How can we improve?
-Items lack specification.
-Should include filter and sort option for easier shopping.
-Should include filter and sort option for easier shopping.
Shipping Method
Standard Delivery
Name
Lani Ramirez
Rate Your Experience
What made your experience great?
Prompt delivery
Shipping Method
Standard Delivery
Name
Pamela Camille Isnit
Rate Your Experience
What made your experience great?
They notified when the items are in the store. Easy to pick uo. Very friendly staff
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Odell Ang
Rate Your Experience
What made your experience great?
My transaction was processed immediately despite that its a pay day sale period. I contacted the support team for some details and the response was fast.
They texted me on the day of the dispatch and the delivery crew was very friendly and helpful.
They texted me on the day of the dispatch and the delivery crew was very friendly and helpful.
Shipping Method
Standard Delivery
Name
EPHRAIM SAPIANDANTE
Rate Your Experience
What made your experience great?
Smooth and worry-free transaction.
Shipping Method
Standard Delivery
Name
DOM HELDER TABERDO
Rate Your Experience
What made your experience great?
Great online shop and delivered on schedule!
Shipping Method
Standard Delivery
Name
Jemaima Braganza
Rate Your Experience
How can we improve?
Super delayed delivery. Preferred time is from 9am to 3pm but the item got delivered at around 10 in the evening. It caused delayed in installation as well and I had to pay extra for the inconvenience due to this delay. But the delivery guys are okay. They notified me of the delay but I'm still not happy.
Shipping Method
Standard Delivery
Name
May Mediano
Rate Your Experience
What made your experience great?
Customer Service.
The aircon I purchases was delivered within. 5 working days.
I received notification via email as well as updates on the delivery.
the Product.
The Kolin window inverter aircon is compact but air is very cool. You can download the aircon app so you can control the unit using your phone so you have an alternative in case the remote malfunctions😇😇😇😇 i am satosfoed with the purchase and delivery.
The aircon I purchases was delivered within. 5 working days.
I received notification via email as well as updates on the delivery.
the Product.
The Kolin window inverter aircon is compact but air is very cool. You can download the aircon app so you can control the unit using your phone so you have an alternative in case the remote malfunctions😇😇😇😇 i am satosfoed with the purchase and delivery.
Shipping Method
Standard Delivery
Name
Mary Jane Borromeo
Rate Your Experience
What made your experience great?
Shipping was fast, the item are packed securely. Didn’t have any issue with the transaction, it was a smooth one. Can’t wait to use my new tv!
Shipping Method
Standard Delivery
Name
Jean Hidalanan
Rate Your Experience
What made your experience great?
Delivered immediately! Very accomodating
Shipping Method
Standard Delivery
Name
Sunshine Torrejos
Rate Your Experience
What made your experience great?
Fast processing and delivery. safe and secure payment options.
Shipping Method
Standard Delivery
Name
Gary Cuison
Rate Your Experience
What made your experience great?
Very convenient to shop!
Shipping Method
Standard Delivery
Name
Armando Poserio Jr
Rate Your Experience
What made your experience great?
they deliver in the given date. No hassle in online purchase. great job, till next purchase.
Thank You
Thank You
Shipping Method
Standard Delivery
Name
Harry Harold Cruz
Rate Your Experience
What made your experience great?
Shopping site is very user friendly, prices are competitive, multiple installment purchase options, delivery arrived on time, delivery men are very polite and helpful.
Shipping Method
Standard Delivery
Name
Jennifer Brillo
Rate Your Experience
What made your experience great?
Good design for website - easy to see items, prices, brands. Several payment methods. Delivery is on time and keeps you updated via text.
Shipping Method
Standard Delivery
Name
Jenny Zorca
Rate Your Experience
What made your experience great?
Follow preferred delivery dates. Delivery guys are friendly. Smooth and fast transaction process
Shipping Method
Standard Delivery
Name
Mary Antonette Royo
Rate Your Experience
What made your experience great?
Talking to your staff regarding my deluvery
Shipping Method
Standard Delivery
Name
MARIA MARGARITA BAYUTAS
Rate Your Experience
How can we improve?
It would be best if you can notify us of the estimated time of delivery. I have to cancel all my appointments for the whole day just to wait for the delivery. I live alone and as such no one is going to receive for and on behalf of me.
Shipping Method
Standard Delivery
Name
Josefina Foronda
Rate Your Experience
What made your experience great?
Notifications available in tracking the purchase.
Shipping Method
Standard Delivery
Name
Catherine Tomboc
Rate Your Experience
What made your experience great?
Fast transaction.. Accomodating salesmen
Shipping Method
Standard Delivery
Name
Raymond Alvin Escano
Rate Your Experience
How can we improve?
First of all, if you’re going to give the customer the option to choose what time they want their item to be delivered, be sure you’re going make it in time. Given there are factors to consider, be considerate also to the customer’s time waiting for the delivery.
Second, if you think you’re running late or can’t make it, update the customer. There are things that we can do on our time instead of waiting. Our time is important also.
Second, if you think you’re running late or can’t make it, update the customer. There are things that we can do on our time instead of waiting. Our time is important also.
Shipping Method
Standard Delivery
Name
Rod Enverga
Rate Your Experience
What made your experience great?
Great service
Shipping Method
Standard Delivery
Name
Jonathan Chua
Rate Your Experience
What made your experience great?
Schedule of delivery is on time
Shipping Method
Standard Delivery
Name
carlo del rosario
Rate Your Experience
What made your experience great?
problem free transaction!
Shipping Method
Standard Delivery
Name
GABRIEL SAPASAP
Rate Your Experience
What made your experience great?
REALLY LOW PRICES COMPARED TO OTHER STORES, fast online transaction experience, delivered on time and lastly got a freebie 😁
Shipping Method
Standard Delivery
Name
Cristina Callada
Rate Your Experience
What made your experience great?
Anson's online order was smooth and easy payment. The delivery is careful and friendly.
Shipping Method
Standard Delivery
Name
Renato Ong
Rate Your Experience
What made your experience great?
THE PRODUCT PRICE IS THE CHEAPEST IN THE MARKET
Shipping Method
Standard Delivery
Name
Anna C
Rate Your Experience
What made your experience great?
It was so easy to purchase and you just need to wait for delivery. Since Anson’s is a well known brand, you know you will receive what you purchased with no issue. The delivery guys were very polite and helped open up and set up the tv. I just needed it on the provided stand. They plugged to prove it’s working before they left. I wouldn’t have managed this without help so I really appreciate this extra effort. It got delivered 5 days after online purchase. You can actually choose when it’ll get delivered. I got it free shipping since I bought it during the 3.3 sale. Very happy with my Sony Google TV. I have already setup netflix, prime video, youtube, iqiyi and wetv. Color and sound good. Don’t need a soundbar for it.
Shipping Method
Standard Delivery
Name
Ma Luisa Cardinoza
Rate Your Experience
How can we improve?
Better coordination with services center
Shipping Method
Standard Delivery
Name
Diego Ralla
Rate Your Experience
What made your experience great?
Smooth transaction sa online. On time din ang delivery.
Shipping Method
Standard Delivery
Name
Ayie Inocencio
Rate Your Experience
What made your experience great?
Delivery is right on sched. Item shipped is sealed and running okay.
Shipping Method
Standard Delivery
Name
Avigail Pastoral
Rate Your Experience
What made your experience great?
Online shopping made easy and hassle-free; delivery fulfilled in a week, installation fulfilled a day after delivery. Price and Shipping fee is reasonable/good.
Shipping Method
Standard Delivery
Name
emma bacus
Rate Your Experience
What made your experience great?
This is the second time I ordered thru online. It's a hassle free and the item is great and the delivery was on time
Shipping Method
Standard Delivery
Name
Jay Ian Macabudbud
Rate Your Experience
What made your experience great?
Smooth transaction and on time delivery.
Shipping Method
Standard Delivery
Name
Teresa Bilbao
Rate Your Experience
What made your experience great?
Ordering was easy, delivery was on time and delivery staff were very friendly and helpful.
One small issue - the dimensions listed on the website did not match the dimensions of the unit that arrived.
We were able to solve the problem but now have to repaint the entire wall.
One small issue - the dimensions listed on the website did not match the dimensions of the unit that arrived.
We were able to solve the problem but now have to repaint the entire wall.
Shipping Method
Standard Delivery
Name
IOLA EVANGELISTA
Rate Your Experience
What made your experience great?
Delivered on the expected day. So far happy with the fridges performance. Love it!
Shipping Method
Standard Delivery