Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Mark Joseph Gomez
Rate Your Experience
What made your experience great?
Fast transaction and delivery. No worries
Shipping Method
Standard Delivery
Name
AJ Carl Dy
Rate Your Experience
What made your experience great?
Website was easy to use. Discounts were clear. Scheduled delivery was a good experience and the delivery team was responsive.
Shipping Method
Standard Delivery
Name
ren r
Rate Your Experience
What made your experience great?
customer service is quick and the delivery is on time.
Shipping Method
Standard Delivery
Name
Hansel Pua
Rate Your Experience
How can we improve?
Sale process was flawless BUT scheduling of installation WAS VERY FLAWED. UNTIL NOW, 3 DAYS AFTER ITEM WAS DELIVERED, INSTALLATION HAS NOT BEEN SCHEDULED YET ALTHOUGH YOU CONFIRMED THE SCHEDULE YOURSELF!!!
Shipping Method
Standard Delivery
Name
Liberty Sales
Rate Your Experience
What made your experience great?
Easy access online shopping.
Fast delivery. Free Shipping. Freebie.
Respectful and helpful delivery service crew.
Fast delivery. Free Shipping. Freebie.
Respectful and helpful delivery service crew.
Shipping Method
Standard Delivery
Name
Ryan F
Rate Your Experience
How can we improve?
The product is as expected. Your delivery though is not on point. If the delivery will be delayed, have the courtesy to inform your customer that it will be delayed because that is ok. What’s not ok is making your customer wait and wonder if it will be delivered on the delivery date or not.
Shipping Method
Standard Delivery
Name
Ronnill Taguba
Rate Your Experience
How can we improve?
The price is good, since i bought the item in discounted price.. shipping is not recommendable, the delivery was delayed, when i asked the delivery guys if they can put the item inside the house, one of them made a comment that “ang tarik naman ng hagdan”.
Shipping Method
Standard Delivery
Name
Joana Berdan
Rate Your Experience
What made your experience great?
Arrive on the date schedule, but the time i request was late. And the freebies i did not receive
Shipping Method
Standard Delivery
Name
Ryan Dave Santos
Rate Your Experience
What made your experience great?
smooth transaction, fast delivery, very accomodating staff from CSR to DELIVERY STAFF.
Shipping Method
Standard Delivery
Name
Nona Sucijo
Rate Your Experience
What made your experience great?
Ok po items na dumating talagang safe ang pag deliver
Shipping Method
Standard Delivery
Name
Jonathan Velasco
Rate Your Experience
How can we improve?
Hope you can carry more brands. Not too many choices for window type inverter aircon. And pls manage the delivery times better.
Shipping Method
Standard Delivery
Name
ELizabeth Abas
Rate Your Experience
What made your experience great?
Delivered around 7 pm delivered tho no specified time mentioned . delivery men were courteous.
Shipping Method
Standard Delivery
Name
Andrew C
Rate Your Experience
What made your experience great?
I was well informed on the status of my order and it was easy to track in the website. Delivery was also perfectly on schedule.
Shipping Method
Standard Delivery
Name
James Roderick Soriano
Rate Your Experience
What made your experience great?
good customer service, fast transaction/s, easy to ask for help
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Zhen Barredo
Rate Your Experience
What made your experience great?
accomodating staffs & friendly.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Filinvest: 4th Level Landmark, Alabang Bldg., Civic Drive, Filinvest City Alabang Muntinlupa City
Name
Christine Galbo
Rate Your Experience
What made your experience great?
easy access and it just take 3 business days to received the stove.
Shipping Method
Standard Delivery
Name
Ley Ribbon
Rate Your Experience
What made your experience great?
They’re on time in delivering ordered item.
Shipping Method
Standard Delivery
Name
Wenz Andrew Garcia
Rate Your Experience
What made your experience great?
Got the lowest promo deal and free delivery.
Shipping Method
Standard Delivery
Name
Michelle Roldan
Rate Your Experience
What made your experience great?
I'll still give 5 stars even if my order arrived later than expected because they updated me as to the delays. Ordering process is good, plenty of payment options which made buying online convenient.
Shipping Method
Standard Delivery
Name
Joe Marie Yapcengco
Rate Your Experience
What made your experience great?
Swift and smooth transaction from ordering online to shippping
Shipping Method
Standard Delivery
Name
Rey Angelo Magdaong
Rate Your Experience
What made your experience great?
Fast and easy! With great discount during Sale period.
Delivery guys are courteous and on time.
Looking forward for another sale/purchase. Thank you
Delivery guys are courteous and on time.
Looking forward for another sale/purchase. Thank you
Shipping Method
Standard Delivery
Name
Ria Donato
Rate Your Experience
What made your experience great?
Expediency and urgency to deliver is there, plus the online shopping experience was a breeze. We ordered at 11pm I think and it still went through. Beats the hassle of going to a physical store. Thanks Anson's! 🙂
Shipping Method
Standard Delivery
Name
Jamilla Abad
Rate Your Experience
What made your experience great?
Fast and no hassle.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Trinoma: 3rd Floor, Landmark Department Store Trinoma, EDSA cor. North Avenue., Pag-Asa Quezon City
Name
Luigi Co
Rate Your Experience
What made your experience great?
Ordering was easy, delivery was fast.
Shipping Method
Standard Delivery
Name
Matthew Estrella
Rate Your Experience
What made your experience great?
I was looking for a Kolin Inverter Airconditioner and I saw that Anson's had a 3-day sale. I inquired regarding the aircon's price in-store and on the website and about their customer service if ever I have to call about a problem. They have quick delivery and the item is complete, I even got a free fan with my purchase, they were quick in delivering to my unit and provide hassle-free service. Thank you!
Shipping Method
Standard Delivery
Name
Ferdinand Rey Ga
Rate Your Experience
What made your experience great?
Great. no hassle in going to the store. online shopping at its finest
Shipping Method
Standard Delivery
Name
LEVI DALANGIN
Rate Your Experience
What made your experience great?
great personality
Shipping Method
Standard Delivery
Name
Ruel Mangaliman
Rate Your Experience
What made your experience great?
Easy online shopping. Fast transaction and item arrived faster and in good condition. Plus its cheaper compare to other mall or online shop. Best buy so far!
Shipping Method
Standard Delivery
Name
Bryant Gat
Rate Your Experience
How can we improve?
My schedule for delivery is march 30 Wednesday 9am to 3pm
Its been 3pm already and i dont have any call or text from them.
I need to call the CS to get any update, after that everything is ok except one thing, I ask the deliver man how to operate and set the setting and he answered me that they dont know.
Thats all
Its been 3pm already and i dont have any call or text from them.
I need to call the CS to get any update, after that everything is ok except one thing, I ask the deliver man how to operate and set the setting and he answered me that they dont know.
Thats all
Shipping Method
Standard Delivery
Name
Angeli Collao
Rate Your Experience
What made your experience great?
This is my second time to order from Anson's website, and everything's such a bliss. From the place of order to the delivery of the equipment. I received a free humidifier on my frist order, then we received a free desk fan the second time. Thank you so much!
Shipping Method
Standard Delivery
Name
Jessie Jaye Quema
Rate Your Experience
What made your experience great?
The delivery team is accommodating, although an estimated delivery should be communicated by the delivery team for better customer experience. Including the contact details of the delivery team would also be a good idea.
Shipping Method
Standard Delivery
Name
Paul Marquez
Rate Your Experience
What made your experience great?
Easy customer experience, and swift delivery. No hassles. 🙂
Shipping Method
Standard Delivery
Name
Fruzzel Paul Dianzen
Rate Your Experience
What made your experience great?
Fast delivery. Quality product
Shipping Method
Standard Delivery
Name
juanito angeles
Rate Your Experience
What made your experience great?
Delivery was prompt and the guys are very helpfull and the information for the operation of the machine was discussed properly. Thank you
Shipping Method
Standard Delivery
Name
Aira Cordova
Rate Your Experience
What made your experience great?
On time and generous staff
Shipping Method
Standard Delivery
Name
Carolina Zenaida Magat
Rate Your Experience
What made your experience great?
The delivery team was extremely helpful especially that they have to carry the 21 cubic feet refrigerator up to our 2nd floor. Very satisfied customer here.
Shipping Method
Standard Delivery
Name
Rica de los Santos
Rate Your Experience
What made your experience great?
It is great that I am able to order appliances online! It is so convenient and delivery is prompt.
This is my second time to order online. Thank you!
This is my second time to order online. Thank you!
Shipping Method
Standard Delivery
Name
Allan Navarro
Rate Your Experience
How can we improve?
The product is perfect. I've bought multiple items from Anson's through pick up and standard delivery but the last 3 deliveries I've scheduled for 9am to 3pm but it always arrives between 7pm to 8pm. Please deliver on time, the delivery service should improve.
Shipping Method
Standard Delivery
Name
Danilo Arenas
Rate Your Experience
How can we improve?
Proper coordination with seller and warehouse
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Pasong Tamo: 2304 Don Chino Roces Ave. Makati City
Name
J Reyes
Rate Your Experience
What made your experience great?
Needed to reschedule and it was done quickly online
Shipping Method
Standard Delivery