Customer Feedbacks

Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Bonnabe Untalan
Rate Your Experience
What made your experience great?
Thank you for the smooth transaction.
Shipping Method
Standard Delivery
Name
Roy Santiago
Rate Your Experience
What made your experience great?
They were very responsive and the transaction was very quick.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Ivan Alexis Garcia
Rate Your Experience
What made your experience great?
Super fast delivery of the unit and no hassle at all. Comes with a free desk fan and umbrella.
Shipping Method
Standard Delivery
Name
Theresa Tan
Rate Your Experience
What made your experience great?
Item arrived in good condition and within the estimated date/time.
Shipping Method
Standard Delivery
Name
Roland Sorilla
Rate Your Experience
What made your experience great?
Anson's has succeeded beyond my expectations in terms of customer service and delivery. Thank you very much.
Shipping Method
Standard Delivery
Name
Maria Carmen Maligaso
Rate Your Experience
What made your experience great?
The communication was great. Item delivered on an earlier time and the delivery guys are polite.
Shipping Method
Standard Delivery
Name
Neil Simbulan
Rate Your Experience
What made your experience great?
Hassle-free online shopping and delivery is on the preferred date.
Shipping Method
Standard Delivery
Name
AJ PIQUERO
Rate Your Experience
How can we improve?
On my second time purchasing via Ansons Online, i purchased a frontload WM and 32in TV with bracket on Sep 9, scheduled for delivery and installation on Sep 13.
it was delivered on the scheduled date, however the installation was not. Both installation were rescheduled to next day Sep 14. Only WM has been installed 1 day late but the technician was so helpful and professional.
The TV has not been installed on Sep 14 and i was informed later that day about cancellation and reschedule next day.
Today, Sep 15, after waiting an entire day, i have been informed again that TV installation has been cancelled for today and will TRY the next day.
The next day will be a week from the purchase and I have skipped work for several days as advised by your Service Associate only to be disappointed by continuous cancellations and rescheduling.
Would like to request for return and refund of the TV purchased given the nature of your service.
it was delivered on the scheduled date, however the installation was not. Both installation were rescheduled to next day Sep 14. Only WM has been installed 1 day late but the technician was so helpful and professional.
The TV has not been installed on Sep 14 and i was informed later that day about cancellation and reschedule next day.
Today, Sep 15, after waiting an entire day, i have been informed again that TV installation has been cancelled for today and will TRY the next day.
The next day will be a week from the purchase and I have skipped work for several days as advised by your Service Associate only to be disappointed by continuous cancellations and rescheduling.
Would like to request for return and refund of the TV purchased given the nature of your service.
Shipping Method
Standard Delivery
Name
Jeo Bajaro
Rate Your Experience
What made your experience great?
Good condition and quality of appliances. So many options. With regards of Online shopping and delivery its very convenient and hassle free. Thumbs up for ansons. Thank you
Shipping Method
Standard Delivery
Name
John Albert Camero
Rate Your Experience
What made your experience great?
Everything was perfect. From the variety of products, discounted prices, very easy payment access, good packaging, and above all super fast delivery. I couldnt ask for more. Good job. Keep it up.
Shipping Method
Standard Delivery
Name
marites see
Rate Your Experience
What made your experience great?
your online set up is user friendly and keeping client updated. thanks
Shipping Method
Standard Delivery
Name
Enrico Basit
Rate Your Experience
What made your experience great?
Lowest price compared to competitor, free delivery, and on time delivery as noted on the request.
Shipping Method
Standard Delivery
Name
Corinne Zablan
Rate Your Experience
What made your experience great?
Quick response and confirmation. Item picked up as well
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Pasong Tamo: 2304 Don Chino Roces Ave. Makati City
Name
MARIDES LACSON
Rate Your Experience
What made your experience great?
Purchase and delivery was very good! Hoping now that installation will be the same since I haven't heard from them since I requested for it since Saturday, the 9th of September.
Shipping Method
Standard Delivery
Name
Darielle Ann Chavez
Rate Your Experience
What made your experience great?
Fast transaction and delivered on expected date. Item arrived in excellent condition. Looking forward to order again here.
Shipping Method
Standard Delivery
Name
Rhon Locsin
Rate Your Experience
What made your experience great?
Good service and delivery on time
Shipping Method
Standard Delivery
Name
Jayson Cabrera
Rate Your Experience
What made your experience great?
Great customer service. Due to excitement of have a new washing I mistakenly purchase a wrong model. They are very accommodating in canceling my order and refund. Now that model I wanted is online. I purchased it from Anson. Great product and delivery was on time.
Shipping Method
Standard Delivery
Name
Marimil Villareal
Rate Your Experience
What made your experience great?
Delivery was on schedule.
Shipping Method
Standard Delivery
Name
Malou S.
Rate Your Experience
What made your experience great?
Easy, convenient and fast transactions. They have discount offer for each item with free delivery.
I love their payment options too since it will not break your bank right away.
Thank you for the great shopping experienced, it was my first time though.
I love their payment options too since it will not break your bank right away.
Thank you for the great shopping experienced, it was my first time though.
Shipping Method
Standard Delivery
Name
Milan dela paz
Rate Your Experience
What made your experience great?
hassle free. quick delivery within 3days. correct product.
Shipping Method
Standard Delivery
Name
Koyen Cipriano Dela Cerna
Rate Your Experience
What made your experience great?
After buying this item from your website- from payment to delivery service and aftercare has been such a pleasant experience. We're really happy to have bought our appliance from Anson's.
Shipping Method
Standard Delivery
Name
James Clark De Leon
Rate Your Experience
What made your experience great?
GOOD PRICE, ON TIME ANG DELIVERY NG ITEM WITH THE FREEBIES. I WILL BUY MORE PRODUCTS IN THE FUTURE!! THANKS ANSON'S!!
Shipping Method
Standard Delivery
Name
Jennifer De Santos
Rate Your Experience
What made your experience great?
1. Fast and efficient payment gateway.
2. Customer support was great
3. Delivery was within the time set. Delivery people were courteous and very helpful
2. Customer support was great
3. Delivery was within the time set. Delivery people were courteous and very helpful
Shipping Method
Standard Delivery
Name
Marko Arcega
Rate Your Experience
What made your experience great?
On time delivery and very helpful.
Shipping Method
Standard Delivery
Name
Maxemilian Simbillo
Rate Your Experience
What made your experience great?
Price
Free shipping
Free shipping
Shipping Method
Standard Delivery
Name
Mayshell Ofrecio
Rate Your Experience
What made your experience great?
Delivery men are friendly.
Shipping Method
Standard Delivery
Name
RAMY JOHN ALVAREZ
Rate Your Experience
What made your experience great?
I was advised right away about my ordered item and about the shop's policy in upon delivery.
The delivery is 5 stars due to no delay. I think Anson's has its own delivery and not through another courier. It's like purchasing the device thru their courier.
I think it would be better if the item is packed or with bubble wrap for safety purposes. Nonetheless, it's a 5 star experience.
The delivery is 5 stars due to no delay. I think Anson's has its own delivery and not through another courier. It's like purchasing the device thru their courier.
I think it would be better if the item is packed or with bubble wrap for safety purposes. Nonetheless, it's a 5 star experience.
Shipping Method
Standard Delivery
Name
VERRA NIKKA SANTOS
Rate Your Experience
What made your experience great?
mababait and friendly ang staffs
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Pasong Tamo: 2304 Don Chino Roces Ave. Makati City
Name
jimemah G
Rate Your Experience
What made your experience great?
the items are easily viewed and great price for an online shop than on physical store
Shipping Method
Standard Delivery
Name
Reynaldo Rivera
Rate Your Experience
What made your experience great?
Ordering Online was fast and convenient. I ordered Online because of the special discount which is not offered at the outlet.
Shipping Method
Standard Delivery
Name
Gel Dizon
Rate Your Experience
What made your experience great?
Preferred pickup date was not met as the items are not yet at the pickup loc. but the pickup process was so smooth.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Kerry Chunaco
Rate Your Experience
What made your experience great?
Easy online purchase and delivery on the date stated after the purchase. Driver also called when they were close by
Area of improvement- narrow down the range of the delivery time. 9:00 am to 3:00 pm is wide - try three hours so people will not have to wait for too long
Area of improvement- narrow down the range of the delivery time. 9:00 am to 3:00 pm is wide - try three hours so people will not have to wait for too long
Shipping Method
Standard Delivery
Name
Annie L
Rate Your Experience
What made your experience great?
Fast checkout. Timely updates on delivery.
Shipping Method
Standard Delivery
Name
Cecile Peralta
Rate Your Experience
What made your experience great?
Satisfied. The day of delivery they early inform me that the delivery is will be late.
Thanks for being honest... the item is in good condition i will order again.😁
Thanks for being honest... the item is in good condition i will order again.😁
Shipping Method
Standard Delivery
Name
Karl Cajucom
Rate Your Experience
What made your experience great?
Email support was cooperative in last minute changes. Though it was agreed upon in the online delivery portal that delivery time is between 9am to 3pm. Item arrived at 4pm. Hence only gave only 4 star.
Shipping Method
Standard Delivery
Name
Emilie Garcia
Rate Your Experience
What made your experience great?
All the online process has been a breeze all thru out. From choosing the item all the way to delivery.
Shipping Method
Standard Delivery
Name
Tes De Asis
Rate Your Experience
What made your experience great?
I requested for a specific delivery time since the unit is not yet occupied and there’s nobody who will receive the delivery of they arrive at a different time. My request was accommodated and the delivery guys were very polite and professional. Thank you very much
Shipping Method
Standard Delivery
Name
June Libo-on
Rate Your Experience
What made your experience great?
Seamless transaction. Great product and service.
Shipping Method
Standard Delivery
Name
Art Caballero
Rate Your Experience
What made your experience great?
Easy ordering, able to set date and time frame of delivery. Item was confirmed immediately upon payment, and was ready for delivery already after 24hrs. Courier messaged on the day of delivery. Order arrived on the exact start of the 9am-3pm delivery time frame, and it was the exact order, still checking if there are any issues with the unit's functionality, but so far, so good. Too bad store pickup wasn't available, but overall experience was great.
Shipping Method
Standard Delivery
Name
Hazel Melon
Rate Your Experience
What made your experience great?
BIG Discount! fast transaction, on time delivery
Shipping Method
Standard Delivery