Customer Feedbacks

Customer Feedback Summary

⭐ 4.5 out of 5 Based on 500+ ratings

Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.

However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.

This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.

Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Michael Francisco
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Customer's concern was resolved immediately.
Shipping Method
Standard Delivery
Name
Miguel Landayan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery and reasonable prices
Shipping Method
Standard Delivery
Name
Christian To
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery was on time, and the service crew were very accomodating! Overall experience was great! Thanks!
Shipping Method
Standard Delivery
Name
Janine Guno
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
The site is easy to navigate. Among other websites, Ansons had the best deals. It was easy to check out and pay. Delivery came on time and the delivery service unboxed and put the ref where I wanted. I only had a hard time with the LG customer service on viber since they weren’t responsive. I also wish that the installment plans could be selected before payment so I know the price beforehand.
Shipping Method
Standard Delivery
Name
Ronald Dumapias
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Sa inyo talaga ang pinakamurang appliances. Also, your online shopping is very customer friendly. Thank you too for the on-time delivery.
Shipping Method
Standard Delivery
Name
Clarissa Beltran
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I bought the item on sale online. The transaction was smooth. They are updating the shipment via sms and delivered on time. The aircon is also working well. Im happy with my purchase.
Shipping Method
Standard Delivery
Name
Glaiza Tinguha
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Smooth transaction. Delivered on time.
Shipping Method
Standard Delivery
Name
Maria Miranda
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The pricing was perfect! The delivery guy was super nice and friendly. Will buy more!
Shipping Method
Standard Delivery
Name
Em Espino
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Good price, good website interface. Good tracking and prompt delivery and customer service.
Shipping Method
Standard Delivery
Name
Ma Cynthia Tortor
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
So convenient and no problem encountered on all appliances delivered.
Shipping Method
Standard Delivery
Name
Jason Losito
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great website UI. Easy to navigate. Fast service.
Shipping Method
Standard Delivery
Name
Sha Baytion
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
easy transaction and fast delivery. On time!
Shipping Method
Standard Delivery
Name
Maria Carmen Maligaso
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I got a bit of discount, got a free deskfan, and the delivery fee was waived. The delivery guys were very kind.
I previously ordered a fridge from you guys.
Shipping Method
Standard Delivery
Name
Ezekiel Soriano
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery arrived on time. Item is in perfect condition.
Shipping Method
Standard Delivery
Name
Christian Galpo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
On time delivery and reliable
Shipping Method
Standard Delivery
Name
Jenilyn Valeña
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivered properly and early
Shipping Method
Standard Delivery
Name
Michelle Quijano
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great and satisfied...
Shipping Method
Standard Delivery
Name
Cezare Almeda
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
It was delivered on time but the delivery guys kept messaging me.
Shipping Method
Standard Delivery
Name
Svet Santos
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Requested for a particular time, and it was fulfilled. Very good service! Will order again.
Shipping Method
Standard Delivery
Name
Emil Cruz
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was on-time. The delivery men suggested to test the TV.
Shipping Method
Standard Delivery
Name
Maria Teresita Rustria
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery excellent quality
Shipping Method
Standard Delivery
Name
John Vince Cruz
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
User experience was great, the app was very straightforward. Best prices compared to most stores. Delivery was great, I was updated and informed of the progress.
Shipping Method
Standard Delivery
Name
Aileen Javines
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
The delivery men are all friendly and nice. Shipping delivered on time
Shipping Method
Standard Delivery
Name
Annie Andaya
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very satisfied and accommodating personnel. Easy to approach all the staff and crew.
Shipping Method
Standard Delivery
Name
Keanu Paul Brillante
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery is fast and accurate.
Shipping Method
Standard Delivery
Name
Nelly Defo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
48 hours free delivery guaranteed!
My microwave arrived safe and functional.
Satisfied customer here!
Shipping Method
Standard Delivery
Name
Cezare Almeda
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
So convenient and reliable. My third time to order aircons…
Shipping Method
Standard Delivery
Name
Elaine Mendoza
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Big discount is so real from 13k+ to 10,999.00 plus fast delivery.

Must recommend this ansons online website! 😁😁
Shipping Method
Standard Delivery
Name
Nina ricci Anatalio
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very accommodating and fast delivery.
Shipping Method
Standard Delivery
Name
Ramon Romero Jr
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Seamless online transaction with great discount compared to competitors.
ATC branch staff are very friendly and accommodating.
Good job!
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
ERWIN BAJAO
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
This is my second time ordering at Anson's online. There was a bit of a problem with my last transaction. The product was delivered on the same date but beyond the preferred time. I have received a notice that they will deliver it late and beyond the 9 am to 3 Pm window I have selected. I immediately sent a text message at home and persuaded them not to leave yet unless the item arrived. I was at work, and people at home have commitments after 5 pm. I hope next time you will deliver the item at the buyer's preferred time to avoid this kind of situation. Nevertheless, the item was delivered before 5:30 PM and we tested it and it's working well.
Shipping Method
Standard Delivery
Name
Marc Charl Gianni Dela Cruz
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery, within 2 days my refrigerator has been delivered. More discounted items and appliances to be sold. Thank you!
Shipping Method
Standard Delivery
Name
Karissa Dagdag
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery was seamless and item arrived on time. The installers were also very helpful and coordinated with me on their location via mobile. Seamless transaction overall. Quite impressed!
Shipping Method
Standard Delivery
Name
mary charmaine Gatchalian
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Hassle free
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Trinoma: 1st & 2nd Level Trinoma Mall, EDSA cor. North Avenue, Pag-Asa Quezon City
Name
ROBINSON BALANAY
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy online transaction with order confirmation. Reasonable delivery lead time. Delivery status update and coordination. Delivered on time and in good condition.
Shipping Method
Standard Delivery
Name
Ma Amanda Taruc
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I have not opened yet the box of my LG tv because it will be a gift to my husband on Nov. 1. I purchased it early due to the sale. But i was very happy with the delivery.
Shipping Method
Standard Delivery
Name
Rose Barraza
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Online ordering was simple and easy. Prompt response and update on the status of my order.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Trinoma: 3rd Floor, Landmark Department Store Trinoma, EDSA cor. North Avenue., Pag-Asa Quezon City
Name
Mikki Ticzon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
No hassle transaction. This is my third purchase.
Shipping Method
Standard Delivery
Name
Lars Ivar Vicencio
Rate Your Experience
⭐ (1/5)
How can we improve?
Paki check nyo maigi unit bago nio ipa deliver kung ok lahat, working ba yung unit or may scratches at dent ba.
Shipping Method
Standard Delivery
Name
Ann Monter
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great deals when it comes to price, plus the freebies. Delivery was completed as scheduled despite the bad weather condition; very accommodating personnel. Glad that i’ve found this store. This will now be my go-to when buying appliances.
Shipping Method
Standard Delivery