Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Maria Victoria Mercado
Rate Your Experience
What made your experience great?
Delivery was fast and I love the Philips vacuum I bought! Very efficient!
Shipping Method
Standard Delivery
Name
Gizelle Sardea
Rate Your Experience
What made your experience great?
This is my second time ordering appliance in this shop. So fat, they never disappoint. They have the best deals and freebies.
Shipping Method
Standard Delivery
Name
Kenneth Asuncion
Rate Your Experience
What made your experience great?
Great experience 👍 👌
Shipping Method
Standard Delivery
Name
Noronia Bansao
Rate Your Experience
What made your experience great?
efficient and straightforward ordering process. and great job on free shipping! one less prob to worry about. couriers were nice too.
Shipping Method
Standard Delivery
Name
Anton Laquindanum
Rate Your Experience
What made your experience great?
Painless process. I quickly got the washing machine I ordered (2 days). There was just a delay in confirming actual delivery date. I had to follow up to confirm if date was final. I got confirmation morning of the delivery day.
Shipping Method
Standard Delivery
Name
RICARDO DE VERA
Rate Your Experience
What made your experience great?
Fast delivery,delivery guy very nice and they handle it very well customer service are very helpful they give you update about your order
Shipping Method
Standard Delivery
Name
Ann Lorraine Maliksi
Rate Your Experience
What made your experience great?
Nice product. Delivered with care and on time.
Shipping Method
Standard Delivery
Name
Ignacio Rafael Ortigas
Rate Your Experience
What made your experience great?
Easy customer service and awesome delivery . TV Arrived 4 days later
Shipping Method
Standard Delivery
Name
Mary Marjorie Co
Rate Your Experience
What made your experience great?
On time delivery. But time specified was not followed
Shipping Method
Standard Delivery
Name
RODELIO JAN GARCIANO
Rate Your Experience
What made your experience great?
AFFORDABLE PRICES AND NO HASSLE DELIVERY
Shipping Method
Standard Delivery
Name
Michelle Lucero
Rate Your Experience
What made your experience great?
User friendly website and fast/secure delivery.
Shipping Method
Standard Delivery
Name
Alicia Mae de Mesa
Rate Your Experience
What made your experience great?
It was very convenient and the promo sale during 11.11 was an excellent deal! We went to the actual store to see the item in person and we were planning to buy from there but, the customer sale rep was so considerate and recommended us to buy online instead to get better deals. The transaction I had experienced was so smooth and fast. Will definitely refer this shop to my family and friends.
Shipping Method
Standard Delivery
Name
Edson Yanson
Rate Your Experience
What made your experience great?
Great product. Generous discount and delivery is fast. They followed the desired delivery time I specified.
Shipping Method
Standard Delivery
Name
Cherrylyn De Dios
Rate Your Experience
What made your experience great?
Fast and easy to order online.. Fast delivery too.. It's my 2nd time to order appliances with them.
Shipping Method
Standard Delivery
Name
Hazel Santos
Rate Your Experience
What made your experience great?
The online purchase is quite simple and I felt my credit card details were secure. I love the free shipping! Delivery date commitment was kept.
Shipping Method
Standard Delivery
Name
Zeny Libed
Rate Your Experience
What made your experience great?
I like the fan it's cozy and minimalist
Shipping Method
Standard Delivery
Name
Anthony Arciaga
Rate Your Experience
What made your experience great?
Best price, constant order status updates, prompt delivery
Shipping Method
Standard Delivery
Name
lyke ortiz
Rate Your Experience
What made your experience great?
delivered on time. Coordinated and very responsible for their job to delivered the items properly and with care. Thanks to all of you.
Shipping Method
Standard Delivery
Name
Jennifer Erice
Rate Your Experience
What made your experience great?
It was easy navigating the website and delivery date as scheduled which took around 5 days from online transaction. The delivery personnel were very cautious ensuring safe delivery of the items. Thank you very much.
Shipping Method
Standard Delivery
Name
Mary Grace Elpedes
Rate Your Experience
What made your experience great?
Fast delivery
Item describe as is.
Notification sent emediately.
Item describe as is.
Notification sent emediately.
Shipping Method
Standard Delivery
Name
Ronaldo Kawachi
Rate Your Experience
What made your experience great?
Delivered on scheduled date and time.
Shipping Method
Standard Delivery
Name
ariel concejero
Rate Your Experience
What made your experience great?
no issues encountered . good service and communicated well every step of the way
Shipping Method
Standard Delivery
Name
GERALDINE CUANZON
Rate Your Experience
What made your experience great?
We were updated as to the status of the delivery. They delivered first hour of the preferred delivery date. Installation was efficient and fast.
Shipping Method
Standard Delivery
Name
Josefa Tamayo
Rate Your Experience
What made your experience great?
Smooth transaction and fast delivery! I ordered on Friday then I got it on Monday. They followed the delivery date and time. I am super satisfied!
Shipping Method
Standard Delivery
Name
Maricel Guro
Rate Your Experience
What made your experience great?
Low price, fast check out, helpful staff in-store during pick up
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Mj N
Rate Your Experience
What made your experience great?
I like how convenient it is to order, select items and compare them on the website. Ansons has been diligent in informing me the status of my order. The appliance arrived on time too! My parents are so happy to finally got their 2-door no frost inverter ref! Ansons offer cheaper appliances with free shipping 💪🏻
Shipping Method
Standard Delivery
Name
Irma Irosido
Rate Your Experience
What made your experience great?
Fast delivery, air fryer no issues
Shipping Method
Standard Delivery
Name
rex wattie
Rate Your Experience
What made your experience great?
The delivery person called me before they arrived.
Shipping Method
Standard Delivery
Name
Augustus Abiog
Rate Your Experience
What made your experience great?
Everything went well from ordering to delivery with periodic advisory on the status of my order but I just felt that I should have been afforded with the 11/11 discount considering that the item was in fact only delivered on this date although I made the order a couple of days prior. Anyways all other things considered it was a great experience shopping online with Ansons. More power to you!
Shipping Method
Standard Delivery
Name
Bernadette Correa
Rate Your Experience
What made your experience great?
Delivered on time, polite delivery boys and received item in excellent condition
Shipping Method
Standard Delivery
Name
Catherine Andres
Rate Your Experience
What made your experience great?
Convenience and speed
Shipping Method
Standard Delivery
Name
Grace Uminga
Rate Your Experience
What made your experience great?
They delivered the item in good condition. They are on time and very polite
Shipping Method
Standard Delivery
Name
raymond jarabelo
Rate Your Experience
What made your experience great?
delivery on time!!!
Shipping Method
Standard Delivery
Name
Cleofe Sison
Rate Your Experience
What made your experience great?
Very prompt and reliable service. Thank you.
Shipping Method
Standard Delivery
Name
BELTHAZAR CARREON
Rate Your Experience
What made your experience great?
Site is easy to navigate. Payments are secured although there was delay on delivery but was informed ahead of time.
Shipping Method
Standard Delivery
Name
Lynette B
Rate Your Experience
What made your experience great?
First of all, the transaction was really smooth. I got another discount on top of an existing discount via cash/straight payment. Secondly, constant updates were being sent to me by Anson's to keep me completely posted. Lastly, for the delivery, it went fine as well, just like what I've experienced before with Anson's online. They also gave me a call before arriving to make sure somebody's at home. The delivery staff were very very helpful and polite. They were also informative. Kudos to the entire team of Anson's! That's why I always choose this as the place to buy our home appliances/essentials.
Shipping Method
Standard Delivery
Name
Jericho Francis Carlos
Rate Your Experience
What made your experience great?
Ease of shopping, delivery arrangement, price
Shipping Method
Standard Delivery
Name
Kathreen Logan
Rate Your Experience
What made your experience great?
Fast transaction, easy to communicate, and good service provider thank you for the first timer experience. God bless !!
Shipping Method
Standard Delivery
Name
Antonette Quiambao
Rate Your Experience
What made your experience great?
Online ordering is systematic. Punctuality of delivery. Knowledgeable and friendly customer service. The best of it all is the freebies, that is electric fan and raffle ticket :). Thank you!
Shipping Method
Standard Delivery
Name
James Villeza
Rate Your Experience
What made your experience great?
Seamless transaction and quick delivery. They've improved from the previous online sales.
Shipping Method
Standard Delivery