Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Joselito Fernandez
Rate Your Experience
What made your experience great?
This is the first time we bought an appliance online and it's a great experience. Very reliable and organized. Makes me feel secure. I'm sure to order online again.
Shipping Method
Standard Delivery
Name
Eduardo Pati
Rate Your Experience
What made your experience great?
My ordered appliances are OK with big discounts most especially on the Samsung 55'' Smart TV. No charge also for delivery that is on time.
I've been ordering in Anson's and each time I always end up being happy and satisfied. Thank you.
I've been ordering in Anson's and each time I always end up being happy and satisfied. Thank you.
Shipping Method
Standard Delivery
Name
Agapito Jr. Leyson
Rate Your Experience
What made your experience great?
Prompt and orderly delivery of item; the delivery crew also was doing great in their job!
Shipping Method
Standard Delivery
Name
Joe Edgardo Pangan
Rate Your Experience
What made your experience great?
Responsive to my inquiries, free delivery and on time.
Shipping Method
Standard Delivery
Name
Kristine Lucea
Rate Your Experience
How can we improve?
Pinapapili ng delivery time pero sila pa din masusunod. Pinili ko 9a-3p, dineliver 3:40pm. Nagbigay na nga ako landmarks and pin location, di pa din sinunod. May sariling desisyon yung mga delivery man.
Shipping Method
Standard Delivery
Name
Edmund Rey Santos
Rate Your Experience
What made your experience great?
Great experience! I previously set a time for delivery but had to request to change it because we won't be there during that time. Thankfully, they heeded to my request and the items were delivered inside our house.
Shipping Method
Standard Delivery
Name
Mark Joseph Villanueva
Rate Your Experience
What made your experience great?
It's fine. plenty of things to improve compared to lazada and shoppee in terms of delivery/ packaging. However, I like the deal I got here with the phone - cheaper than previous platforms and in installment. my item came around 10 PM which is late. Doesn't matter much but I noticed the delivery guy kind of tired.
It's a good purchase and I'm confident that the item is original not an imitation etc.
It's a good purchase and I'm confident that the item is original not an imitation etc.
Shipping Method
Standard Delivery
Name
Encarnita Nicolas
Rate Your Experience
What made your experience great?
Fast response. Ease of transaction
Shipping Method
Standard Delivery
Name
Cezar Juyo
Rate Your Experience
What made your experience great?
Quick feedback and processing of purchase
Shipping Method
Standard Delivery
Name
Anthony Perea
Rate Your Experience
What made your experience great?
Delivery was as agreed. Goods are in perfect condition. Delivery personnel is accomodating.
Shipping Method
Standard Delivery
Name
Leonard Bingcang
Rate Your Experience
What made your experience great?
Very good and accommodating personnel.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
John Bryon Cruz
Rate Your Experience
What made your experience great?
Convenient website, fast-delivery!
Shipping Method
Standard Delivery
Name
Rhenz Velasquez
Rate Your Experience
What made your experience great?
Purchase was made online only, which made the process easier. Delivery personnel were friendly, helpful, and accommodating to questions.
Shipping Method
Standard Delivery
Name
Karen Menor
Rate Your Experience
What made your experience great?
It was delivered on the the date indicated. since i ordered online and have not been in the location where it was delivered i want to know the warranty of the orders. It wasn’t tested yet upon delivery because the house is still under construction.
Also i want to order a split type however i tries calling the number of the 3rd party delivery and installation people but no answer. Pls provide additional numbers. Thank You
Also i want to order a split type however i tries calling the number of the 3rd party delivery and installation people but no answer. Pls provide additional numbers. Thank You
Shipping Method
Standard Delivery
Name
Lloyd Yales
Rate Your Experience
What made your experience great?
The order and delivery process were very easy to follow and understand. However, I need more photos of the product which I still had to search in the internet. It should have been available once the product is selected. Also, the pin delivery was wrong, in other words, delivery instruction was not correctly followed. Nevertheless, I loved the product. Of quality and value for money choice for me! Thank you Anson’s
Shipping Method
Standard Delivery
Name
Susan C
Rate Your Experience
What made your experience great?
Easy navigation. Simple steps to choose and complete the transaction. The item was delivered on time and store communicated status of delivery in a very timely manner.
Shipping Method
Standard Delivery
Name
Janine Gandia
Rate Your Experience
What made your experience great?
Its cheaper here in ansons compared to other online shops. I checked and trusted the good reviews on the unit I ended up buying and I dont regret it. It was pretty smooth, after placing the order, email confirmation and receipt were sent and I just waited for the delivery on the day I chose. It said it was from 9am-3pm, I called their CS on the day to make sure its on its way and I was assured it is. After 2pm, it arrived and they helped me bring it up to the 3rd floor. I’m using the AC now and im so comfortable. Thanks Anson!
Shipping Method
Standard Delivery
Name
Maria Nericar Rallos
Rate Your Experience
What made your experience great?
Fast transaction
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Bambi Abao
Rate Your Experience
What made your experience great?
Excellent! The process is so convenient plus the quick response from the support and accommodating staff from the branch. Everything went smoothly. Thanks for the professional service, Anson’s.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
WCWYG WCWYG
Rate Your Experience
What made your experience great?
Site is gives lots of options. Checking out is so much easier and fast . Always notifies status of delivery. The delivery guys are polite.
Shipping Method
Standard Delivery
Name
Carlota Nuque
Rate Your Experience
What made your experience great?
Delivery was done on the scheduled date and time. The guy who delivered the item is so kind huhu
Most importantly, the iphone is legit! got it authenticated and the transaction was so easy
Most importantly, the iphone is legit! got it authenticated and the transaction was so easy
Shipping Method
Standard Delivery
Name
Vanessa joy Pascua
Rate Your Experience
What made your experience great?
fast and safe delivery. The product also is functional and in good condition
Shipping Method
Standard Delivery
Name
Ma Theresa Ponce
Rate Your Experience
How can we improve?
Item was delivered. But it was late. The specified time was 9am-3pm. The item was delivered at 4:30pm. The delivery man could not contact me because my cel phone number written in the receipt is wrong. I waited the whole day. I called your office directly to ask about the delivery. Fyi- so it won’t happen again.
Shipping Method
Standard Delivery
Name
Lyndon Agduyeng
Rate Your Experience
How can we improve?
Appreciate the smooth transaction. Setting of expectations can still be improved. I made changes in my order - appreciate the quick turn-around for the changes to apply. I was not informed though that my original request for the delivery date could not be accommodated and was just changed without informing me prior.
Due to the changes I made, I was able to add another item to my cart. In the delivery summary, the additional item was not mentioned. I had to call customer service to make sure it was included in the delivery.
Due to the changes I made, I was able to add another item to my cart. In the delivery summary, the additional item was not mentioned. I had to call customer service to make sure it was included in the delivery.
Shipping Method
Standard Delivery
Name
Susan DeCastro
Rate Your Experience
What made your experience great?
Efficient online service . Easy to maneuver online ordering .
Appreciate the accessibility of customer care . Very responsive .
Appreciate the accessibility of customer care . Very responsive .
Shipping Method
Standard Delivery
Name
Toni Rose Hermosa
Rate Your Experience
What made your experience great?
Great service.
Shipping Method
Standard Delivery
Name
RODELIO JAN GARCIANO
Rate Your Experience
What made your experience great?
OVERALL ITS GREAT. BUT THE INSTALLATION OF WASHING MACHINE IS NOT QUITE GOOD. THE INSTALLER GIVE US SHORT TIME TO PREPARE FOR THE INSTALLATION, AND HE GOT ON OUR HOUSE WITHOUT NOTIFICATION AT ALL.
Shipping Method
Standard Delivery
Name
James Martin Elorza
Rate Your Experience
What made your experience great?
Great customer service and fast delivery.
Shipping Method
Standard Delivery
Name
Elvin C
Rate Your Experience
What made your experience great?
The Support Team was very helpful not only before I placed the order but also afterwards.
Seldom you see a support team that follow up as well post delivery to make sure that customers are satisfied with the items and met the expectations.
Seldom you see a support team that follow up as well post delivery to make sure that customers are satisfied with the items and met the expectations.
Shipping Method
Standard Delivery
Name
Lindon Maquidato
Rate Your Experience
What made your experience great?
Hassle free process and the items delivered are all in good condition.
Shipping Method
Standard Delivery
Name
Corazon de Jesus
Rate Your Experience
What made your experience great?
It was easy to transact online, though there was some error in the computation of the amount to be paid but the customer service immediately notified me of the error and apologized for the mistake.
Shipping Method
Standard Delivery
Name
Camz De Vera
Rate Your Experience
What made your experience great?
Convenient way of shopping. Realistic to delivery schedule.
Shipping Method
Standard Delivery
Name
Red Paredes
Rate Your Experience
What made your experience great?
ANSON'S provided us with absolutely great service. When the air conditioning equipment at our shared serviced facility and virtual office broke down, we needed a replacement fast. We place our Order on the night of Wednesday and the next day, our Office Manager was also in communication regarding delivery and our request for expedited delivery was approved. We received it Friday. The delivery crew coordinated properly so that it all went smoothly. Delivery was free and the price was very competitive. We definitely would recommend Anson's. Red Paredes, MakatiCorp.com
Shipping Method
Standard Delivery
Name
Dubhe SaEz
Rate Your Experience
What made your experience great?
There’s an online support which helps me do transactions and clarify some queries.
Shipping Method
Standard Delivery
Name
Mary rose Montealegre
Rate Your Experience
What made your experience great?
It was deliver on time and mabait ang rider. Very good ang item walang sira. All are in very good condition. Definitely order again. Thank you
Shipping Method
Standard Delivery
Name
Daniel Nunga
Rate Your Experience
What made your experience great?
Very responsive customer support service, they answered my questions and followed my requests throughout the transaction. Maayos ang pagkadeliver ng item namin, bago pa lang pumunta yung driver nila ininform na nila kami na on the way na sila at kung nasaan na sila banda. First time kong mag transact dito sa website niyo kasi madalas kami sa physical store. I can say yung online ang physical store are always a pleasant experience for us.
Shipping Method
Standard Delivery
Name
Isagani Contreras
Rate Your Experience
What made your experience great?
The merchandise was delivered on time by Anson’s courteous rider.
Shipping Method
Standard Delivery
Name
Tripti Fontanilla
Rate Your Experience
What made your experience great?
The order was delivered on time and in pristine condition.
Shipping Method
Standard Delivery
Name
hernan santos
Rate Your Experience
What made your experience great?
the lowest price on the market with free delivery and on-time delivery
Shipping Method
Standard Delivery
Name
Ramoncito Balboa
Rate Your Experience
How can we improve?
Terminate & replace your La Germania authorized installer.
Shipping Method
Standard Delivery