Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Alvin Udasco
Rate Your Experience
What made your experience great?
Easy online purchase, fast delivery, helpful delivery men
Shipping Method
Standard Delivery
Name
Edward Zshornack
Rate Your Experience
What made your experience great?
no glitches in the whole shopping and delivery process.
Shipping Method
Standard Delivery
Name
Laarme Marie Perey
Rate Your Experience
What made your experience great?
Very easy and convenient to shop. Lowest priced. Prompt delivery and delivery persons were very helpful and polite. Orders were complete and secure, box was intact and no damage. Also gave a freebie.
Shipping Method
Standard Delivery
Name
Teresita Sazon
Rate Your Experience
What made your experience great?
The delivery men has been very helpful and assisted us with the installation
Shipping Method
Standard Delivery
Name
Arlene Tasic
Rate Your Experience
What made your experience great?
Scared to buy an appliance online at first. But customer service was available over the phone ready to help. Delivery was on time and the delivery guys were nice.
Thank you very much!
Thank you very much!
Shipping Method
Standard Delivery
Name
Rachele Geminiano
Rate Your Experience
How can we improve?
Delivery was made at 8pm . Better if made in the morning ir afternoon
Shipping Method
Standard Delivery
Name
Bea. Nelson
Rate Your Experience
What made your experience great?
It was great. The customer service rep phoned me to inform that the delivery date will be changed to another day.
Shipping Method
Standard Delivery
Name
Emee Lazaro
Rate Your Experience
What made your experience great?
The delivery service is excellent. just in time for the holiday season. My family had a great time singing with the new 55" LG 4k UHD Smart TV.
It's a real smart TV, we enjoyed it so much. Two thumbs up.
It's a real smart TV, we enjoyed it so much. Two thumbs up.
Shipping Method
Standard Delivery
Name
carl jose andor
Rate Your Experience
What made your experience great?
good and fast transaction quality but cheap product
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
conchita del rosario
Rate Your Experience
What made your experience great?
it was a good experience as it's my first purchase from your store+
Shipping Method
Standard Delivery
Name
Arturo Daag
Rate Your Experience
What made your experience great?
Legit transaction and fast delivery
Shipping Method
Standard Delivery
Name
Angel Tacata
Rate Your Experience
What made your experience great?
The items were delivered with care and at the right date and time. Delivery staff were very nice and communicated with me prior the delivery. Will definitely order again!
Shipping Method
Standard Delivery
Name
Aldwin Encabo
Rate Your Experience
How can we improve?
The Ordering is smooth.
The Concierge who process my item is good.
The problem arise when I arrived in the store to pick up the item, it was misplaced and took me a very long waiting time.
Hopefully that the items ready for pick up should have its own shelf for easy organization and to find the item much faster and easier.
The Concierge who process my item is good.
The problem arise when I arrived in the store to pick up the item, it was misplaced and took me a very long waiting time.
Hopefully that the items ready for pick up should have its own shelf for easy organization and to find the item much faster and easier.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Cassandra Dumpit
Rate Your Experience
What made your experience great?
The delivery came as expected! Fast and smooth transaction.
Shipping Method
Standard Delivery
Name
Sam Odono
Rate Your Experience
What made your experience great?
On time delivery, I mean they're ahead of time. Item wa well taken care of. They're really that good
Shipping Method
Standard Delivery
Name
Crestel Rensulat
Rate Your Experience
What made your experience great?
2nd time to order via Anson's online. Mabilis mag deliver ng orders. And mababait rin yung mga nag deliver. I have recommended it to most of my friends already. Mas mura ang mga items dito. At magtatagal rin naman. Good job, Ansons!! 👏👏
Shipping Method
Standard Delivery
Name
Jerome Plameras
Rate Your Experience
What made your experience great?
The overall experience is great! Ordering online is a breeze. Although my order did not arrive at the scheduled time, it's fine since I'm still at home during the package was delivered.
Shipping Method
Standard Delivery
Name
Allan Catapang
Rate Your Experience
What made your experience great?
Doing online shopping with Ansons are so smooth and straightforward, really no fuss which shoppers are always looking for. Price of products are competitive too. Deliveries are very accomodating.
Shipping Method
Standard Delivery
Name
Rafael Villareal
Rate Your Experience
What made your experience great?
On time delivery and when i ask something thru email,they responded promptly.
Shipping Method
Standard Delivery
Name
Ronaldo Kawachi
Rate Your Experience
What made your experience great?
Lower price compared to other stores. Delivery was done within the time specified.
Shipping Method
Standard Delivery
Name
Roy Angelo Formoso
Rate Your Experience
What made your experience great?
The delivery guy, I think Dukon is his name, is very friendly and accommodating. I would like to commend him for providing excellent customer service. I will definitely order with Ansons again, excellent service!
Shipping Method
Standard Delivery
Name
CAROL VILLAVICENCIO
Rate Your Experience
What made your experience great?
FAST DELIVERY AND GOOD SERVICE PEOPLE
Shipping Method
Standard Delivery
Name
Marga Baltazar
Rate Your Experience
What made your experience great?
The only thing I noticed is that the item is not packed properly. There is no bubblewrap. I hope you can bubblewrap it next time to make sure the product won't have any damage.
Shipping Method
Standard Delivery
Name
Asley Pajarillo
Rate Your Experience
What made your experience great?
The customer service is very good. There is also email updates on the delivery. The delivery peeps also texted and called us on the delivery day and were so professional. So smooth transaction! The item was also in good condition upon delivery.
Shipping Method
Standard Delivery
Name
Gina Dela Cruz
Rate Your Experience
What made your experience great?
Ease in shopping, delivered on schedule, polite delivery persons, well coordinated with LG staff who consistently following me up on installation which for me shows their commitment on completing overall sales, not the "makabenta lang" style.
Purchased the product on sale which is very good deal indeed vs other appliance centers. We will definitely purchase again!
Purchased the product on sale which is very good deal indeed vs other appliance centers. We will definitely purchase again!
Shipping Method
Standard Delivery
Name
Hendrix poblete
Rate Your Experience
What made your experience great?
Easy to order and pick up. so convenient
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Trinoma: 1st & 2nd Level Trinoma Mall, EDSA cor. North Avenue, Pag-Asa Quezon City
Name
Boni Honrado
Rate Your Experience
What made your experience great?
Hassle-free on-line shopping, very friendly and responsive on-line support, particularly Ms.Angelica. Delivery was on schedule and product is exactly what i have ordered and in pefect condition. Delivery staff was very curteous.
Shipping Method
Standard Delivery
Name
Suzette Valdez
Rate Your Experience
What made your experience great?
The delivery personnel were courteous and professional. As a recommendation, Anson's may inform the customer or give an update whether the item/order can be delivered within the time frame requested or at a later time. Thank you.
Shipping Method
Standard Delivery
Name
Kenneth Paul Bautista
Rate Your Experience
What made your experience great?
The schedule was followed, the delivery personnel were very professional and attentive, and the appliance (a TV screen) arrived in good condition. Whatever misgivings and doubts I may have had as a first time customer were appeased. Would order again.
Shipping Method
Standard Delivery
Name
Arman Palmares
Rate Your Experience
What made your experience great?
it is good to be true about the delivery time...
way to go...
thanks...
way to go...
thanks...
Shipping Method
Standard Delivery
Name
Nathaniel Aguila
Rate Your Experience
What made your experience great?
Easy to transact and delivery schedule was accurate.
Shipping Method
Standard Delivery
Name
Ran Formentera
Rate Your Experience
What made your experience great?
Anson’s is updating me regarding with my order also the delivery is fast and great!
Shipping Method
Standard Delivery
Name
Crescelito Martin Salvador
Rate Your Experience
What made your experience great?
Anson's is my favorite go to place for online appliance shopping. They offer the widest range and the best prices on top of seasonal promotions!
Not to mention efficient and fast delivery similar to Amazon Prime without the Prime fee!
Not to mention efficient and fast delivery similar to Amazon Prime without the Prime fee!
Shipping Method
Standard Delivery
Name
ALHavier Kunak
Rate Your Experience
What made your experience great?
Excellent! Highly recommended online store... 9.5/10
Shipping Method
Standard Delivery
Name
KATLEYA SACLOLO
Rate Your Experience
What made your experience great?
On time delivery and the item is super safe . No hassle to go in SM or store to buy it, most important I got it without shipping fee. The item is good and no damage. Thank you
Shipping Method
Standard Delivery
Name
Dulce Amor Quintana
Rate Your Experience
What made your experience great?
Speedy delivery of item.
Shipping Method
Standard Delivery
Name
Rommel Garcia
Rate Your Experience
How can we improve?
Be Punctual for the timing ofdelivery of orders because you put selection of delivery time,ichoose 9am to 3pm but my order arrive @ past 8pm
Shipping Method
Standard Delivery
Name
Shalini Saha
Rate Your Experience
What made your experience great?
Continuous updates regarding my order were appreciated, and of course, the coordination with the 3rd party installation company was helpful. We were able to get everything sorted within days of delivery.
Shipping Method
Standard Delivery
Name
Dulce Amor Quintana
Rate Your Experience
What made your experience great?
Convenience and speedy process of order.
My item was delivered on time.
My item was delivered on time.
Shipping Method
Standard Delivery
Name
John David Cruz
Rate Your Experience
What made your experience great?
Great customer service. Very responsive and helpful.
Shipping Method
Standard Delivery