Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Jamila Avelino
Rate Your Experience
What made your experience great?
Very efficient and fast transaction. Delivery was also on time.
Shipping Method
Standard Delivery
Name
Ephraim Carlo Hufana
Rate Your Experience
What made your experience great?
It was a seamless transaction. Notifications were right on time with regards to the delivery and the order was delivered in good quality.
Shipping Method
Standard Delivery
Name
Teresita Fainsan
Rate Your Experience
What made your experience great?
Ease in ordering on-line. Prompt and efficient delivery. Courteous delivery people. Reasonable price of TV.
Shipping Method
Standard Delivery
Name
Raymond Paderna
Rate Your Experience
What made your experience great?
Website is well-designed and easily navigable. Items offered were also varied, correctly priced, and high quality. On-time delivery was also appreciated.
Shipping Method
Standard Delivery
Name
CHRISTINE GUIMONG
Rate Your Experience
What made your experience great?
Value for money, excellent service,quality products. We will order again.
Shipping Method
Standard Delivery
Name
Carol Mendoza
Rate Your Experience
What made your experience great?
Item is delivered on time and in good condition. Thank you
Shipping Method
Standard Delivery
Name
John Vincent Panol
Rate Your Experience
What made your experience great?
Great price. Fast delivery. Real time updates of my orders.
Shipping Method
Standard Delivery
Name
Andromeda David
Rate Your Experience
What made your experience great?
the delivery man is very accommodating and very cheerful.
the item is in great shape and delivered safely.
the item is in great shape and delivered safely.
Shipping Method
Standard Delivery
Name
Maria T
Rate Your Experience
What made your experience great?
Delivery was delivered in the morning as expected. Product was packed and no damages.
Shipping Method
Standard Delivery
Name
judi dc
Rate Your Experience
What made your experience great?
Easy to order and lots of options for payment method. The delivery experience is also hassle-free. Thank you!
Shipping Method
Standard Delivery
Name
Ramona Chan
Rate Your Experience
What made your experience great?
I did arrange my purchase from Nuvali to Trinoma & they
Are very accomodating staff.
Well done Ansons!
Thank you🙏
Are very accomodating staff.
Well done Ansons!
Thank you🙏
Shipping Method
Standard Delivery
Name
Edita Akvia
Rate Your Experience
What made your experience great?
Free shipping and courteous delivery people.
Shipping Method
Standard Delivery
Name
Pamela Lunasco
Rate Your Experience
What made your experience great?
Very prompt and fast transaction. I get to notified immediately via email and txt message. Great service!
Shipping Method
Standard Delivery
Name
Belen Molina
Rate Your Experience
What made your experience great?
No hassle and fast delivery
Shipping Method
Standard Delivery
Name
Paul Mangahas
Rate Your Experience
What made your experience great?
Easy online payment, FREE & quick delivery 👍
Shipping Method
Standard Delivery
Name
Maribel Mendoza
Rate Your Experience
What made your experience great?
Very accomodating and helpful especially Nico of Anson Filinvest
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Filinvest: 4th Level Landmark, Alabang Bldg., Civic Drive, Filinvest City Alabang Muntinlupa City
Name
Ana Choco
Rate Your Experience
What made your experience great?
Delivery was prompt and delivery guys are very helpful! Thumbs up 👍🏻👍🏻👍🏻
Shipping Method
Standard Delivery
Name
Kristine Bayobo
Rate Your Experience
What made your experience great?
My order was supposedly scheduled for pick up on December 24. I called the branch on Dec. 22 to ask if I can pick up my order before the scheduled day. They informed me that they have an available stock and I can go to their branch to get my order anytime. The person I spoke with was hands on and was able to answer all my questions right away. They were friendly and easy to talk to. Overall experience was great. Highly recommended.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Cainta: Q-PLAZA -Ground floor unit GS-37 Felix Avenue Cainta Rizal
Name
Glenn Laurente
Rate Your Experience
What made your experience great?
Everything is smooth! From the staff who assisted me from ordering it online until delivery. The order was delivered in a great condition! They handled it carefully. Kudos! Will definitely come back for more ❤️❤️❤️ THANK YOU ANSON'S AND TO YOUR Q-PLAZA BRANCH! 10/10!
Shipping Method
Standard Delivery
Name
jason de jesus
Rate Your Experience
What made your experience great?
smooth transaction delivered on schedule, employees are polite and give recommendations prior to delivery
Shipping Method
Standard Delivery
Name
Andrew Arena
Rate Your Experience
How can we improve?
Had trouble with credit card processing.
Shipping Method
Standard Delivery
Name
Robinson Hwan
Rate Your Experience
What made your experience great?
Fast and hassle-free transaction
Shipping Method
Standard Delivery
Name
Melody Sevilla
Rate Your Experience
What made your experience great?
Well packed items and ontime delivery...
Shipping Method
Standard Delivery
Name
Rexie Cruz
Rate Your Experience
What made your experience great?
Thanks Maricris for assisting on the delivery. Truly appreciated!
Shipping Method
Standard Delivery
Name
Maria Nericar Rallos
Rate Your Experience
How can we improve?
Waiting time. I was expecting that the items are ready upon pick up. Plus they weren't informed that I have a deskfan as freebie
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Filinvest: 4th Level Landmark, Alabang Bldg., Civic Drive, Filinvest City Alabang Muntinlupa City
Name
Dexter Teng
Rate Your Experience
What made your experience great?
Talking w representatives in anson the link esp Fritz..very helpful..
Online less..i emailed got a tickey bt no reply so i called the link direcrly
Online less..i emailed got a tickey bt no reply so i called the link direcrly
Shipping Method
Standard Delivery
Name
May Marquez
Rate Your Experience
What made your experience great?
Customer service although you might want to always check shipping information like the schedule and all as I got not good experience with the shipping so they had to reschedule my shipping. But all in all it’s a good service
Shipping Method
Standard Delivery
Name
Ray Nunez
Rate Your Experience
How can we improve?
The product 3D tower fan has defect as fan blows little even at higher speed. Too little. Doesnt feel like an electric fan at all. Pls replace
Shipping Method
Standard Delivery
Name
Joseph Adrian Santos
Rate Your Experience
What made your experience great?
Got the TV during their year end sale. I was told that it will be available within 3-5 days but the next day I was told it was already available! Wow! Seamless assistance from their well trained staff and walked me thru the setup process. Thumbs up to Anson's!
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Lorna Santos
Rate Your Experience
What made your experience great?
Easy transaction. Communication on delivery good!
Shipping Method
Standard Delivery
Name
Princess Gonzales
Rate Your Experience
What made your experience great?
Easy and fast transaction with 0% BNPL payments. Love the Door to Door free delivery
Shipping Method
Standard Delivery
Name
ISMAEL JOHN CABIGAO
Rate Your Experience
What made your experience great?
The seamless way to transact and prompt delivery. A very smooth transaction all the way. Thank you
Shipping Method
Standard Delivery
Name
Elbert Cuenca
Rate Your Experience
What made your experience great?
convenient, straightforward, timely, uncomplicated, with constant updates on status.
Shipping Method
Standard Delivery
Name
Warren Minano
Rate Your Experience
What made your experience great?
Intuitive web shopping experience. Lots of payment options and providers. Easy checkout.
Delivery arrived past preferred time but was still delivered within shipment date.
Good web shopping experience overall.
Delivery arrived past preferred time but was still delivered within shipment date.
Good web shopping experience overall.
Shipping Method
Standard Delivery
Name
Angelica Pamilacqn
Rate Your Experience
What made your experience great?
Fast delivery, lowest price, kind delivery man.
Shipping Method
Standard Delivery
Name
RJ RJBL
Rate Your Experience
What made your experience great?
Great Experience. Fast delivery. Correct functioning item at lower price compared to mall. Please free delivery....very sulit 🙂
Shipping Method
Standard Delivery
Name
Jerry Pacheco
Rate Your Experience
How can we improve?
When ordering, you should include installation schedule already. Now I am still waiting for a schedule. I have tried to engage your installation team earlier, but still nothing. You need to look at customer's end to end experience
Shipping Method
Standard Delivery
Name
Vince Visaya
Rate Your Experience
What made your experience great?
On time delivery actually earlier than expected. Smooth transaction.
Shipping Method
Standard Delivery
Name
Sol Daniel Quinto
Rate Your Experience
What made your experience great?
Payment via Maya was quick. I received timely updates and notifications on my order. Delivery was made earlier than the promised 3-9 PM window.
Shipping Method
Standard Delivery
Name
Maria Cristina Encarnacion
Rate Your Experience
What made your experience great?
Easy ordering process, complete product details provided on the site, payment simple. Product delivered on time. Expectations met.
Shipping Method
Standard Delivery