Customer Feedbacks

Customer Feedback Summary

⭐ 4.5 out of 5 Based on 500+ ratings

Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.

However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.

This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.

Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Isabella Ladaw
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The website was easy to navigate. Checkout was easy and I love that there were SO MANY payment options! I loved this feature! I was sent emails to inform me about every step of the processing and delivery of my order. The courier texted me on the day of delivery and my order was delivered well-packaged and secure only 3 working days after my online order. Seamless and stress free shopping experience!
Shipping Method
Standard Delivery
Name
Abigail Matunan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Smooth transaction. The delivery guys are kind and respectful.
Shipping Method
Standard Delivery
Name
Carol Ramos
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
very helpful with delivery
Shipping Method
Standard Delivery
Name
Jaychel Benjamin
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
We recive the phone on time the staff is accommodating the delivery guy is very nice and approachable..my daughter loves it thnx anson soon ako namn bibili😍🥰
Shipping Method
Standard Delivery
Name
David Vinoya
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Delivery was friendly and on time. Item was delivered in good condition but it didn't arrive with a packaging. Good thing that the delivery rider was great in handling the item. Item arrived in great condition.
Shipping Method
Standard Delivery
Name
Jays Lim
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great deal. Awesome customer service and after sales support. Kudos to Ms Maricris and team on making late changes of my purchase. Thank you.
Shipping Method
Standard Delivery
Name
Ma. Socorro Miguel
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
When i called for some clarifications, the staff that i talked to gladly assisted me.
Shipping Method
Standard Delivery
Name
Jerome Plameras
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy to order online with multiple payment options available and fast delivery! This is my second order at Anson's and it never disappoints.
Shipping Method
Standard Delivery
Name
Marissa Alejandre
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Process was sooo smooth and seamless.
Shipping Method
Standard Delivery
Name
Guillermo Cruz
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very convenient to order, and delivered within the estimated time.
Shipping Method
Standard Delivery
Name
Mitch Abrigo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was a smooth and fast transaction. The item was available for pick up right away. The staff in the store were very helpful as well.
Shipping Method
Standard Delivery
Name
Corie Gail Lenon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Stress free use of website, delivery was fast and early, item is in good condition and well packaged
Shipping Method
Standard Delivery
Name
Victoria Mendoza
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
On time delivery, good quality product
Shipping Method
Standard Delivery
Name
Frances Rose Enriquez
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Those guys who delivered my order were really friendly and helpful
Shipping Method
Standard Delivery
Name
Carlo Quintero
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Responsive staff. Contacted me within the same day of order. Offered pick-up options. Assisted in coordinating with accredited service provider for installation.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Alabang: Alabang Town Center, Level 2, Madrigal Avenue Ayala Alabang Muntinlupa
Name
Roselle Rasay
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Always fast delivery and very convenient. I shopped online several times from Ansons already, big or small items, they always deliver quickly.
Shipping Method
Standard Delivery
Name
Liza Lara
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
good deal , easy to check out and fast delivery. Items received in good condition too
Shipping Method
Standard Delivery
Name
Jays Lim
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
On time delivery. Complete set with Freebie. Handled with care. Thank you. Will buy again.
Shipping Method
Standard Delivery
Name
Susan Sucaldito
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I’m satisfied with Anson’s when it comes to the online shopping. They delivered on time and scheduled the installation on time.
Shipping Method
Standard Delivery
Name
Christian Palomar
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery arrived on time.
Shipping Method
Standard Delivery
Name
Don Salazar
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Ive been a Anson’s buyer even before deliveries as easy as now existed. All I can say is you’ve been great all the time.
Shipping Method
Standard Delivery
Name
NA NA
Rate Your Experience
⭐⭐⭐ (3/5)
How can we improve?
The product is working as expected. It can cool the room in 5-10 minutes. However, the delivery experience is horrible. I paid for 400 pesos for a door to door delivery, but the delivery guy asked if we can meet on the street, because they can no longer go inside because they think that they will have a hard time in going in and out of our location - which is totally understandable. But, I found out that they actually have a push cart which the guy can use so he can deliver it to my house. They were met by my mother and uncle and they have the same comment: "Yung nag deliver dito, ang tamad. Yung TV nga na inorder dati e hinatid pa rito, pero itong aircon ayaw."
Shipping Method
Standard Delivery
Name
Chris B.
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Transaction is very smooth from payment to pickup and great assistance from Anson Support(Gellie).
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Pasong Tamo: 2304 Don Chino Roces Ave. Makati City
Name
Jona Atotubo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy to purchase online. Discount was available and delivery was on time.
Shipping Method
Standard Delivery
Name
Mary A
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy check out, easy delivery. The delivery was also on time.
Shipping Method
Standard Delivery
Name
R G
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
friendly staff, open to any questions/inquiry
Shipping Method
Standard Delivery
Name
Stella Rivera
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great delivery service
Shipping Method
Standard Delivery
Name
CJ Lucas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Ordering online was easy. I was able to add to cart and check out fast.
The delivery staff were very kind as well! They helped me unbox and position the appliance. They also advised me on proper care and installation.
Shipping Method
Standard Delivery
Name
Jodane Shimotori
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Its very convenient. We received the product on the exact date we requested. And the product is so nice. No damage so far
Shipping Method
Standard Delivery
Name
Myra Talavera
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
online shopping is very convenient for me, especially for an appliance
Shipping Method
Standard Delivery
Name
Chello Catapang
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It's early and the delivery team assisted me to place the item inside my house properly
Shipping Method
Standard Delivery
Name
Miguel Matos
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Ordering online was seamless; and the items were ready to be picked up at an earlier date, same day even.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Heidi Santiago
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I ordered a split type aircon from Anson's and it was a very smooth transaction. Schedule and time of delivered was diligently followed. The unit is good and their installation partner also did a great job. Thank you, Anson's.
Shipping Method
Standard Delivery
Name
Jaime N
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Shipping was coordinated by agent and arrived as scheduled. Delivery charge was pro-rated for perimeter location being nearer outside Metro Manila.
Shipping Method
Standard Delivery
Name
Jose De Leon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
My first order was great with fast delivery.
Shipping Method
Standard Delivery
Name
Enrique Dela Viña
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Yes. The delivery was on time. The delivery men ar courteous and friendly.
Shipping Method
Standard Delivery
Name
Exequiel Jr. de Vera
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
web design is intuitive, discount offered is generous and processing order is efficient
Shipping Method
Standard Delivery
Name
May Regala
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Expected delivery time was not followed
Shipping Method
Standard Delivery
Name
MABE DE GOITIA
Rate Your Experience
⭐⭐⭐ (3/5)
How can we improve?
Make sure you deliver on the time you recommended and advise buyer ahead of time if delivery will be late.
Shipping Method
Standard Delivery
Name
Rovin Belison
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Answered my queries in a timely manner and also my order was delivered on time.
Shipping Method
Standard Delivery