Customer Feedbacks

Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Roy Pena
Rate Your Experience
What made your experience great?
Easy online purchase.
Shipping Method
Standard Delivery
Name
Jash Vallet
Rate Your Experience
What made your experience great?
Smooth and fast transactions, all online. Unfortunately, they don't pay attention to the notes for delivery. I asked for them to call first but they didn't. The installer showed up today without notice. We haven't asked for the installation yet because the pipes are not ready yet.
Shipping Method
Standard Delivery
Name
Ronilei Dela Cruz
Rate Your Experience
What made your experience great?
I did my shopping online and out of the country but the Staff (Grace and Gretchen) made it possible for me to coordinate delivery times and installation. Thank you for your patience. Your prompt and friendly service deserves 2 thumbs up! Highly recommend Anson's as your primary appliance store.
Shipping Method
Standard Delivery
Name
Daisy Jane Madayag
Rate Your Experience
What made your experience great?
Very discounted price, and fast processing and delivery!
Shipping Method
Standard Delivery
Name
Henry Maravillas
Rate Your Experience
What made your experience great?
Great deal, smooth processing of transaction. Delivery is on time, and helpful.
Shipping Method
Standard Delivery
Name
Missy Matsuda
Rate Your Experience
What made your experience great?
It was essy.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Ramon Monzon
Rate Your Experience
What made your experience great?
Hassle-free. Good follow-up online customer service.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Ma. Eileen Giron
Rate Your Experience
What made your experience great?
Ordering was easy. Response from your support was fast. Delivering was also speedy and efficient.
Shipping Method
Standard Delivery
Name
Jill Cyril Esperida
Rate Your Experience
What made your experience great?
Everything is so convenient, from the purchase to online payment to delivery. Thank you!
Shipping Method
Standard Delivery
Name
Franklin Matunding
Rate Your Experience
What made your experience great?
Able to respond quickly and effectively especially on correction of delivery address. Good job.
Shipping Method
Standard Delivery
Name
Edwin Santiago
Rate Your Experience
What made your experience great?
Everything was handled professionally
Shipping Method
Standard Delivery
Name
Carmina victoria Rivera
Rate Your Experience
What made your experience great?
1. No need to go to the store since i cant have unit tested anyway ( pirchased a frint load washing machine)
2. Process was easy as well as the payment. There was a lot of payment methods be it credit card straight or in installment, gcash or online payments and other payment options
3. Delivery date and time option was limited ( but didnt really matter). Delivery date was even earlier as compared to the schedule if i had purchased from the physical store.
4. Very convenient way to purchase especially for bigger items that you dont really get to test in the store like a washing machine, an acu or even a refrigerator
5. There was even a promo for free shipping
2. Process was easy as well as the payment. There was a lot of payment methods be it credit card straight or in installment, gcash or online payments and other payment options
3. Delivery date and time option was limited ( but didnt really matter). Delivery date was even earlier as compared to the schedule if i had purchased from the physical store.
4. Very convenient way to purchase especially for bigger items that you dont really get to test in the store like a washing machine, an acu or even a refrigerator
5. There was even a promo for free shipping
Shipping Method
Standard Delivery
Name
Daisy Monsanto
Rate Your Experience
How can we improve?
Time of delivery should be comminicated.
I requested to a morning delivery time but no one contacted me to inform me about the delivery being late. I sent a message to the number indicated in the notification but no reply. I called the number then that’s the only time I was able to talk to someone.
The delivery guys came almost 5:00pm
I specifically told them to inform me an hour before they will arrive coz i need to run some errands. But they called when they are already at my location.
Overall I am unsatisfied
I requested to a morning delivery time but no one contacted me to inform me about the delivery being late. I sent a message to the number indicated in the notification but no reply. I called the number then that’s the only time I was able to talk to someone.
The delivery guys came almost 5:00pm
I specifically told them to inform me an hour before they will arrive coz i need to run some errands. But they called when they are already at my location.
Overall I am unsatisfied
Shipping Method
Standard Delivery
Name
Oliver Jayson Ordonio
Rate Your Experience
What made your experience great?
Lowest appliance amount, hassle-free online order, and quality updates
Shipping Method
Standard Delivery
Name
Jennifer De Vera
Rate Your Experience
What made your experience great?
I requested for an earlier delivery and greatly appreciate it that they were able to do so. Thank you so much.
Shipping Method
Standard Delivery
Name
ken glover
Rate Your Experience
What made your experience great?
very easy process online .quick delivery time and with reasonable time slot
. delivery man very helpful and courteous
. delivery man very helpful and courteous
Shipping Method
Standard Delivery
Name
Cindy Gorospe
Rate Your Experience
What made your experience great?
Very fast turn around time and delivery workers were very helpful!
Shipping Method
Standard Delivery
Name
maricel quiatchon
Rate Your Experience
What made your experience great?
you just click and wait. no hassle no worries no complain. i was updated of the status. great online shopping experience for appliances. you can get to wait for the sale pa.
Shipping Method
Standard Delivery
Name
Sandra Bitoon
Rate Your Experience
What made your experience great?
It was easy for me to communicate with all the staffs. They are also honest. I was supposed to pay 2500 delivery fee but Customer Service Representative advised me to pay less. The Delivery Team did an excellent job as well! They handled my TV carefully and they even helped me fix it. They arrived very presentable with a smile and we had a nice conversation while testing on the TV quality. Now I am enjoying the product. Thank you Ansons Team!
Shipping Method
Standard Delivery
Name
Mariecel Almoite
Rate Your Experience
What made your experience great?
Diliver on time
Shipping Method
Standard Delivery
Name
Pauline Manalo
Rate Your Experience
What made your experience great?
Fast delivery,, was earlier than the expected time.
Shipping Method
Standard Delivery
Name
EVELYN BUERA
Rate Your Experience
What made your experience great?
pleasant staff, i was attended as soon as I arrive, great store location and selection, product demo was sufficient for me. They even let me charge my mobile phone.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Harvey Bisa
Rate Your Experience
What made your experience great?
Ang bilis ng delivery. Legit yung items. Ganda ng quality tapos ang mura pa compare sa ibang online store.
Shipping Method
Standard Delivery
Name
Mhay R
Rate Your Experience
What made your experience great?
The delivery came early, the men were prepared, helpful and even went out of their way to help bring it to the 2nd floor.
Shipping Method
Standard Delivery
Name
Manuel Macatangay
Rate Your Experience
What made your experience great?
Online transaction is best with Ansons! I hope every appliance store gets better doing things like Ansons. I them was shipped even ahead of schedule!
Shipping Method
Standard Delivery
Name
Edgardo Pabalan
Rate Your Experience
What made your experience great?
Fast delivery, very nice people and everything is working well!
Shipping Method
Standard Delivery
Name
Aldwin Mari Duran
Rate Your Experience
What made your experience great?
Cheap price and on-time delivery
Shipping Method
Standard Delivery
Name
Crisbel Ann Alegado
Rate Your Experience
What made your experience great?
Fast delivery and smooth transaction. Thank you Anson!
Shipping Method
Standard Delivery
Name
Olga Santos
Rate Your Experience
What made your experience great?
Ordering is so easy on line and delivered on time. Well recommended especially for busy persons.
Shipping Method
Standard Delivery
Name
Juliet Manalac
Rate Your Experience
What made your experience great?
We didn't have any issues with placing the order, no hidden fees etc.
I was advised of the date of delivery and was asked for preferred time, which is not available on most online shopping sites. You always had to keep checking your order delivery status with other platforms and the delivery window is sometimes inaccurate.
The package arrived with no damage and the courier is nice.
I was just wondering if I can get a copy of the warranty as I think I lost it.
All in all, it was a 5star experience. Thanks!
I was advised of the date of delivery and was asked for preferred time, which is not available on most online shopping sites. You always had to keep checking your order delivery status with other platforms and the delivery window is sometimes inaccurate.
The package arrived with no damage and the courier is nice.
I was just wondering if I can get a copy of the warranty as I think I lost it.
All in all, it was a 5star experience. Thanks!
Shipping Method
Standard Delivery
Name
Princess Budlayan
Rate Your Experience
What made your experience great?
Recommend 🥰 fast shipping, great customer services, at magnda yung handling ng item, pati mga nag deliver mababait. Basta over all very thankful at satisfied kami. Thank you!
Shipping Method
Standard Delivery
Name
Rosario Lodovice
Rate Your Experience
What made your experience great?
I greatly appreciated the store management because they deliver the item ahead of the schedule. And the specification is exactly what I expected. The interior is spacious enough to store food stuff. The ice maker, the freezer, and shelves are great. This Samsung ref model is suitable for my room. Thank you Ansons 🙂
Shipping Method
Standard Delivery
Name
Lyne Nel Basbas
Rate Your Experience
What made your experience great?
I was accommodated right away and it didn't took long for me to get my ordered item.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Katrina manahan
Rate Your Experience
What made your experience great?
Prompt delivery, courteous delivery staff.
Shipping Method
Standard Delivery
Name
John Dale
Rate Your Experience
What made your experience great?
I ordered a refrigerator and toaster. Transaction went smoothly. Items were delivered to me in Quezon City 2 days after placing my order. Both are working well after delivery.
Shipping Method
Standard Delivery
Name
Martin Yatco
Rate Your Experience
What made your experience great?
Yes order arrive on time
Shipping Method
Standard Delivery
Name
Errick Christopher Dela Fuente
Rate Your Experience
What made your experience great?
Delivery was made on time, as always. The Delivery Guys were courteous and professional. It's my 3rd time purchasing quality products and appliances from Anson's and I've never had a bad experience with them. Thank you, and I hope you continue your excellent customer service.
Shipping Method
Standard Delivery
Name
Edwin Santiago
Rate Your Experience
What made your experience great?
Everything was handled professionally from ordering to delivery. Good job!
Shipping Method
Standard Delivery
Name
Pam Balandra
Rate Your Experience
What made your experience great?
Fast and easy transaction ,on time delivery, good price
Shipping Method
Standard Delivery
Name
Francisco Jr de Torres
Rate Your Experience
What made your experience great?
From online purchasing, the Anson's website is really user friendly, easy to navigate, and highly secure. The delivery team send message of their status and that keeps me on standby till it reach the place. Friendly delivery team, they don't mind the challenges to bring inside the item just to ensure that its well kept safe. Great teamwork from IT team, handler team to the delivery team. Keep up the great service ANSON'S TEAM!
Shipping Method
Standard Delivery