Customer Feedbacks

Customer Feedback Summary

⭐ 4.5 out of 5 Based on 500+ ratings

Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.

However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.

This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.

Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Rosario Monteverde
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Your delivery personnel was impressive. As regards the product, I still have to try it but it was working when we did an initial check.
Shipping Method
Standard Delivery
Name
J. Thaddeus L. Tan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Really great sale - good choices of A/C models, nice discounts, easy and fast checkout and payment.
Also On Date delivery and very good and helpful delivery staff!
Shipping Method
Standard Delivery
Name
Sandrine Go
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The transaction was fast, smooth also delivery was hassle free
Shipping Method
Standard Delivery
Name
Anthony Arciaga
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great value. Very convenient and efficient transaction.
Shipping Method
Standard Delivery
Name
warner young
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very friendly and accomodating staffs. We will purchase again soon.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Trinoma: 1st & 2nd Level Trinoma Mall, EDSA cor. North Avenue, Pag-Asa Quezon City
Name
Diana Jacobs
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery and the customer service responded so quick.
Shipping Method
Standard Delivery
Name
Elle Nacional
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Super great deals! Fast and free delivery 😊 I am so happy with my purchase and experience with Anson's ♥️
Shipping Method
Standard Delivery
Name
John J Wilson
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
It would have been more convenient if you took Paypal. You delivered as promised. I hope the installers will also. Thanks.
Shipping Method
Standard Delivery
Name
Cybele Manlapaz
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Timely communication from Anson's and the delivery personnel themselves. We were briefed about when to plug in the item, how to use the item, etc. Item was delivered within the time window and in good condition.

The website was really easy to use. This is my second online purchase with Anson's
Shipping Method
Standard Delivery
Name
Joselito Nery
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Online ordering was easy. Customer service is very helpful and they reply is quick. Will definitely buy again from Anson.
Shipping Method
Standard Delivery
Name
Kevin Concepcion
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
This is my first time buying at Anson's and it exceeded my expectations. They always notify/email me about my order status. It was a very smooth transaction. Thank you Anson's!
Shipping Method
Standard Delivery
Name
Gerry Acomodar
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great big discount, great product, top quality in good condition, delivers on time and great customer service.
Shipping Method
Standard Delivery
Name
John Labay
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Bought an aircon at sale price. Website was easy to use. Item was delivered on scheduled date. The whole experience was a breeze.
Shipping Method
Standard Delivery
Name
Maria Apostol
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
On time deliveries,
No need to go on shop, online shop is fast!
Shipping Method
Standard Delivery
Name
Volet San Juan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy to navigate website, fast delivery
Shipping Method
Standard Delivery
Name
GEORGE DOLENDO
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Efficient staff who takes good care of my requests.
Best service ever.
I was notified every step of the way.
Shipping Method
Standard Delivery
Name
Mark Anthony Castillo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery, overall service and quality of products.
Shipping Method
Standard Delivery
Name
Ana Berga
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Best price and delivered on time. What more can i ask for💖
Shipping Method
Standard Delivery
Name
Maricel Jularbal
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was smooth and easy. The App was easy to navigate and when we picked up the item at the branch, everyone was so accomodating.
Shipping Method
Standard Delivery
Name
Wilfredo Avenilla
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I found the price of Kolin inverter window type AC KAG-75WCINV cheaper at Ansons during the 3-day sale.
Shipping Method
Standard Delivery
Name
Luisa Solomon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Its so easy to order from Ansons and price is really lower compared to other stores. Thank you.
Shipping Method
Standard Delivery
Name
Renato Bongocan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery on time.
Excellent service from delivery reps.
Good price.
Shipping Method
Standard Delivery
Name
Lea Enriquez
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Smooth transaction. No hassle going out. The item is in good condition.
Shipping Method
Standard Delivery
Name
Jannie Borrer
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
-fast delivery
-user-friendly website
-gives timely updates
Shipping Method
Standard Delivery
Name
Ray Jeremiah Omapoy
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Affordable and fast delivery. That's what matters.
Shipping Method
Standard Delivery
Name
Ronaldo De Guzman
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Quick and easy ordering, payment, and delivery experience
Shipping Method
Standard Delivery
Name
Adelle Adeva
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
smoothest online shopping i've ever experienced, prompt delivery
Shipping Method
Standard Delivery
Name
Christopher Olido
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was delivered timely and the customer service is really responsive.
Shipping Method
Standard Delivery
Name
Jam SIMSUANGCO
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Website is easy to navigate and the delivery is fast!
Shipping Method
Standard Delivery
Name
c O
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery was fast and ordering was easy
Shipping Method
Standard Delivery
Name
Elbert Paul Fuerte
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Best purchase that i made online! I made a good deal with my purchase of 70" LG UHD during May 5 clearance sale. I placed my order on Friday, and it was delivered the next day.
Shipping Method
Standard Delivery
Name
Paolo Punzalan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I like the idea that you could request of when you want your order to be delivered...This way customers can manage their own time.
Shipping Method
Standard Delivery
Name
JONATHAN TUSI
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
THE DELIVERY MAN WILL MANNERED AND FRIENDLY THE PRODUCT IS OKEY AND SO MALAMIG NAMAN SIYA PRICE IS FRIENDLY FOR ME,
Shipping Method
Standard Delivery
Name
Miguel Velasco
Rate Your Experience
⭐⭐⭐ (3/5)
How can we improve?
Much better than physically buying it at the store.
I seriously dislike dealing with the incompetent, unprofessional sales people.
A simple transaction is bungled up with red tape and procedures that take forever.
Shipping Method
Standard Delivery
Name
Alwin John Perez
Rate Your Experience
⭐⭐⭐ (3/5)
How can we improve?
In terms of delivery its very good. The delivery guy informed me of the schedule and asked for my availability and made confirmations first before proceeding with the delivery.

For the phone, I ordered S22 Ultra and the item is in good condition and properly sealed. However, I am concerned with the Galaxy Fit-e that I received because it is not working properly. There is no display on the screen and I tried several attempts to check on the probelm and connect to my device and I believe that the Galaxy Fit-e is defective. Is there a way that I can have it replaced?
Shipping Method
Standard Delivery
Name
Rica de los Santos
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I ordered 2 units of Aircons (one for my Mom and one for my colleague)...One was for pick up and one was for delivery. I'm so glad how convenient it is to order online and have the appliances delivered. Even delivery/pick up was smooth. The delivery man called to say he will be late...I appreciate that he updated me and assured me that delivery was sure.
Shipping Method
Standard Delivery
Name
Joselyn Ramos Fernandez
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery was so fast. I ordered it May 8...item was delivered May 9 as requested. Plus the item is chealee compared to other appliance stores. It even included freebie. The shipping was not free but the overall deal was all good.
Shipping Method
Standard Delivery
Name
Erika Rea Lumawag
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
From online transaction to delivery and after sale. Superb!!
Shipping Method
Standard Delivery
Name
Salah Sobhy
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery on time
Great prices
Shipping Method
Standard Delivery
Name
Kerry Chunaco
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I always have a great experience shopping online at Anson's! Just love the service - it's seamless! From searching for the products, to selecting, going through the payment process and then the fast delivery. They are the only retail store that actually delivers the products earlier than the scheduled time! No one has beaten that even the largest retailer in the Philippines

And there are the special ie one-day discounts offered. Made a timely purchase of a window type air conditioner that was just on sale for a day at about 23% off.

Thanks Anson's for leading this and making a difference . I've purchased all my appliances from Anson's online for the past 5 years
Shipping Method
Standard Delivery