Customer Feedbacks

Customer Feedback Summary

⭐ 4.5 out of 5 Based on 500+ ratings

Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.

However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.

This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.

Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Mark Cajayon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Smooth transaction
Shipping Method
Standard Delivery
Name
Melinda George
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
They were supportive and provide suggestions what they think would meet my requirements, thus ended up buying the suggestions.
Easy to deal with the representatives
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Alex Czajkowski
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Pretty decent ecommerce experience. Basic.. but works! Which is above average for sure! This form, on the other hand, asks for my email.address twice. Bakit?
Shipping Method
Standard Delivery
Name
Agnes P2
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Package was originally packed, delivery was punctual and the guys were friendly!
Shipping Method
Standard Delivery
Name
Elisa Yee
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast Delivey
Shipping Method
Standard Delivery
Name
David Benson
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very easy transaction.
Shipping Method
Standard Delivery
Name
Adrian Baking
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Transaction was easy and price of item was within our budget.
Delivery was fast and item arrived in complete packaging. No damages. No issues.
Shipping Method
Standard Delivery
Name
Karen Santos
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Your staff is accommodating when I was following up my order. Delivery guys are very efficient and respectful.
Shipping Method
Standard Delivery
Name
Pallas Athena Belita
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Able to secure my item before actually going to the store.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Pasong Tamo: 2304 Don Chino Roces Ave. Makati City
Name
Danilo Delos Santos
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Ansons has the best deals. Great services too. The one assisting on Viber named Drew S. has helped me a lot in coordinating with Ansons Delivery and installation service since the phone numbers are not answering. Hope the lines have more people to answer calls and the email service is faster in replying. Good thing the Viber service is fast and accommodating. The delivery service did not arrive on time. Hopefully, once the time is set, only a few times can be allowed for delays because it brought inconvenience, especially to those that are not always at home.
Shipping Method
Standard Delivery
Name
Marilen Calleja
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Order arrived early.
Shipping Method
Standard Delivery
Name
Ben Brillantes
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Discounts and easy mode of payment.
Shipping Method
Standard Delivery
Name
Jai Castro
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Items delivered the very next day. No hassle online shopping and competitive prices. Kudos to Grace from Chino Roces Avenue extension branch for good customer service.
Shipping Method
Standard Delivery
Name
Antonia Carla Roque
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
From browsing & filtering of items, to checking out, payment, and up to the delivery of the item, everything was seamless and very convenient especially for an adult taking care of a 7yo and 9mo old alone. The delivery personnel was also very pleasant and the product itself is working perfectly. Thanks!
Shipping Method
Standard Delivery
Name
Ferdinand Buechel
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Delivery was announced and on time. The items were as expected.
Shipping Method
Standard Delivery
Name
Emil Cahila
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery was fast. I ordered around midnight and got it delivered the next day (within Metro Manila). No issues with the delivery and it was still within the expected time frame (9 am-3 pm), and was delivered before 3 pm. The delivery person was friendly, and the overall experience was great.
Shipping Method
Standard Delivery
Name
Rachel Macale
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivered on time. Delivery team sent advance delivery notice ahead.
Shipping Method
Standard Delivery
Name
Shaneel Selladurai
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was a pleasure working with Maricris. My preferred date was a Public Holiday and she managed all of the rescheduling for me.
Shipping Method
Standard Delivery
Name
Aedrian Abrilla
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast and easy transaction, productive arrived on time and in good condition, shipping staff excellent
Shipping Method
Standard Delivery
Name
Arron Abaricia
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
From placing my order online to its delivery, everything went very smoothly!
Shipping Method
Standard Delivery
Name
EVELYN CORTES
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery and also good staff
Shipping Method
Standard Delivery
Name
Mary Sol Dela Cruz
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The website was easy to navigate and I used it during the pandemic, too. I also received the product within the time schedule that I chose. Thanks, Anson's.
Shipping Method
Standard Delivery
Name
Laurice Quintero
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Ang bilis ng delivery!! Salamat Anson’s!!!! ❤️

If you're looking for a top-notch shopping experience, look no further than Anson's.ph! I recently purchased a TCL aircon 1.5HP inverter from their online store, and I can't say enough good things about my experience. The fast delivery and solid customer service were truly outstanding, and the courteous staff made me feel like a valued customer from start to finish. I was blown away by the attention to detail and commitment to excellence that Anson's.ph demonstrated throughout the entire process. If you're in the market for appliances or electronics, I highly recommend checking out Anson's.ph. Trust me, you won't be disappointed! 🙂
Shipping Method
Standard Delivery
Name
ryan abergos
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
All was within standard and the product we are looking for was here. i Love this experience when you want to shop for your appliance need & they got what you need without going the hassle parking, traffic, or waiting in line. the delivery team was approachable too
Shipping Method
Standard Delivery
Name
Ruby Orpilla
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery was earlier than expected. Bought Delonghi EC785 at a lower price. Easy and hassle free shopping.
Shipping Method
Standard Delivery
Name
Elizabeth Abas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast
With notification both email and sms
Am not sure if the person to receive has been notified. I was notified for delivery but when delivered none. But it's ok.
But generally satisfied.
Shipping Method
Standard Delivery
Name
Karen Tuazon
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great deals, fast & easy transactions, friendly delivery personnel.
Shipping Method
Standard Delivery
Name
Angela Mapa
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Order was processed quickly. Delivery crew gave me some updates. Product was correct and seems to be in good condition so far.
Shipping Method
Standard Delivery
Name
Ivan F
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy to order no hassle at all and fast delivery . Great experience!
Shipping Method
Standard Delivery
Name
Mark Villaruel
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The delivery was fast and the rider updates me when he’s near
Shipping Method
Standard Delivery
Name
Ivan Kyser Osila
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery, helpful customer service and delivery person. Superb Experience
Shipping Method
Standard Delivery
Name
Rose Jalipa
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Thank you for the fast action, good service and totally recommend to others
Shipping Method
Standard Delivery
Name
Laarni Yabut
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy to navigate website, fast service and delivery and most of all cheaper pricing than other stores.
Shipping Method
Standard Delivery
Name
Lloyd Campo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
We got the product at a discounted price, with freebies and no delivery charge. The delivery staff was also very kind and professional. The product itself looks high quality and functions at specified in the brand advertisements. Overall, highly recommended and we are excited to purchase more products at Ansons
Shipping Method
Standard Delivery
Name
Darkside Rivera
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
delivery was fast, all items are working properly no damage at all. hopefully it will lessen my electric bill. Will Buy Again Soon...
Shipping Method
Standard Delivery
Name
Rosario Monteverde
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Your delivery personnel was impressive. As regards the product, I still have to try it but it was working when we did an initial check.
Shipping Method
Standard Delivery
Name
J. Thaddeus L. Tan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Really great sale - good choices of A/C models, nice discounts, easy and fast checkout and payment.
Also On Date delivery and very good and helpful delivery staff!
Shipping Method
Standard Delivery
Name
Sandrine Go
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The transaction was fast, smooth also delivery was hassle free
Shipping Method
Standard Delivery
Name
Anthony Arciaga
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Great value. Very convenient and efficient transaction.
Shipping Method
Standard Delivery
Name
warner young
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very friendly and accomodating staffs. We will purchase again soon.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Trinoma: 1st & 2nd Level Trinoma Mall, EDSA cor. North Avenue, Pag-Asa Quezon City