Customer Feedbacks

Customer Feedback Summary

⭐ 4.5 out of 5 Based on 500+ ratings

Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.

However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.

This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.

Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Cynthia Bishop
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast, efficient, on time, just what I expected and even more!!!
Shipping Method
Standard Delivery
Name
Carmella Jaen
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Smooth and fast transaction. Delivery came on time.
Shipping Method
Standard Delivery
Name
Jocelyn Aquino
Rate Your Experience
⭐ (1/5)
How can we improve?
Please improve your delivery time. We waited too long. 9-3pm schedule but the delivery came 7pm later.
Shipping Method
Standard Delivery
Name
Dulce Amor Quintana
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
reliable and helpful staff
Shipping Method
Standard Delivery
Name
JA Britanico
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Delivery was smooth and on time
Shipping Method
Standard Delivery
Name
Patrick Xavier Lee
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
First, easy to find the appliance you need
Second, the price is unbeatable, and there are added gift items
Third, easy mode of payment from Gcash to bank transfer online
Fourth, FREE DELIVERY
Shipping Method
Standard Delivery
Name
Sha Tab
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast deliver and cheaper price!
Shipping Method
Standard Delivery
Name
Casandra Ysabel Atencio
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delivery, value for money and responsive customer service
Shipping Method
Standard Delivery
Name
Ed Bionat
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Seamless online transaction and when I had extra concerns regarding the disposal of my old refrigerator, the support email staff was quick to respond, and they were able to accommodate my request. Delivery was on time too!
Shipping Method
Standard Delivery
Name
MARLO SISON
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
No hassle on the order placement.
Shipping Method
Standard Delivery
Name
Manuel Lisbona
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Shopping online at Anson's saved me a lot of time. Shopping and checkout was easy. Item arrived as promised and arranging for the installation of the item was seamless.
The crew arrived on time and were very professional!
I've been buying from Anson's since I was a teenager and would still prefer to go to the physical store to see and touch the items. But if you're in a rush, the online store is a godsend! Keep up the good work!
Shipping Method
Standard Delivery
Name
Hazel Ann tacderas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
East and Fast Transaction
Response on my delivery inquries
Shipping Method
Standard Delivery
Name
Jose Mari Yap
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The courier or the delivery is very updated, they updated me about the delivery time. I understand that they have a huge amount of delivery but they keep me posted about my item.. they are very good.
Shipping Method
Standard Delivery
Name
Rina Reyes
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The shipping is fast and items were checked before they leave the house.
Shipping Method
Standard Delivery
Name
Rodante Rivera
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Easy to order, big discount, fast delivery even it's regular.
Shipping Method
Standard Delivery
Name
Judie Jubilado
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
On time! Very convenient!
Shipping Method
Standard Delivery
Name
Amado Tandoc
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Shopping site is easy to navigate. Choices are wide. Prices are comparable. Delivery was smooth. Delivery man was friendly and accommodated checking of items.
Shipping Method
Standard Delivery
Name
Jeremias Descallar Jr
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Mabait ang Delivery man, mabilis nakapag deliver, at maingat sya sa mga items. Thank you..
Shipping Method
Standard Delivery
Name
maila dg
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
everything!
online portal was easy to use and offered installments
customer support ms grace was the best and super super helpful
delivery personnel were great in updating where they are and arrived ontime as they advised
thanks ansons!!! 💯
Shipping Method
Standard Delivery
Name
Florante Valdez
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Timely delivery of purchased item.
Shipping Method
Standard Delivery
Name
Toni O
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Thanks for the smooth transaction
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Giselle Saldaga
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast Delivery, discounted price, easy navigation
Shipping Method
Standard Delivery
Name
Resty Tan
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
It was a convenient and reliable online transaction. Keep up the good work!
Shipping Method
Standard Delivery
Name
Dawn Catherine Llanera
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
The website was easy to navigate. I was given instructions as to when my order will arrive. The people who did the delivery were polite and friendly. Everything went smoothly.
Shipping Method
Standard Delivery
Name
Albert Condenuevo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
No hassles on delivery and item was handled with care. Also items are cheaper than other stores.
Shipping Method
Standard Delivery
Name
Ollie Sangalang
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Very convinient. Customer support replies quickly. All items are more affordable than in other stores. Love shopping at Ansons
Shipping Method
Standard Delivery
Name
herbert cambe
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
ordering online was a breeze, prices are cheaper than in-store. Claiming is also easy.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Armi Enriquez
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
We never regretted any purchase we made through them, from our 1.0HP LG aircon at the branch in Cash and Carry Makati more than 8 years ago (still working great) and most recently our Magic Chef microwave (lowest price among all digital microwaves we canvassed) picked up at the Landmark Trinoma. Ansons has the best deals on appliances and the warranty is honored.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Landmark Trinoma: 3rd Floor, Landmark Department Store Trinoma, EDSA cor. North Avenue., Pag-Asa Quezon City
Name
Jerome Inciong
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Easy ordering online via ANSONS website. Free and on time delivery
Shipping Method
Standard Delivery
Name
Anwar Kusin
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Friendly delivery people. Very helpful and so easy to deal with.
Shipping Method
Standard Delivery
Name
Henry Hung
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast and easy
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Cainta: Q-PLAZA -Ground floor unit GS-37 Felix Avenue Cainta Rizal
Name
Timi Garduque
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Item well taken care of. Was informed beforehand there may be delivery delay becuase had to get the item from another warehouse.
Shipping Method
Standard Delivery
Name
Maria Aurora Arceo
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Quick and easy check out and prompt delivery.
Shipping Method
Standard Delivery
Name
May M
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
Overall, the transaction was fast.

I just wanted to flag that I think taking a photo of my government ID is unnecessary collection of my personal data. Please find a way to improve your process in validating that the one picking up the item is the authorized person. I have the correct order number and with the corresponding email and SMS. The photo of my ID is not needed.

Hope you can also destroy the information once the transaction is completed and uncontested to protect data of individuals.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Kym Dumrigue
Rate Your Experience
⭐⭐⭐⭐ (4/5)
What made your experience great?
They carried the AWM up tilll 2nd floor. But they did not knw how to install the trap door under the machine properly.
Shipping Method
Standard Delivery
Name
Jai Cas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
No hassle online shopping. Fast shipping. Competitive prices.
Shipping Method
Standard Delivery
Name
Roselle Rasay
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Staff are friendly and helpful. Delivery schedule is always accurate.
Shipping Method
Standard Delivery
Name
David Cardona
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
I'm very satisfied with my shopping experience. From ordering on the website to the ontime delivery.
Shipping Method
Standard Delivery
Name
Mel G
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Thought it was not legit at first, pero super okay siya and super mura pa compared to other appliances store. Will definitely order again.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Ortigas: 23 ADB Avenue, Ortigas Center, Pasig City
Name
Jon Asinas
Rate Your Experience
⭐⭐⭐⭐⭐ (5/5)
What made your experience great?
Fast delvry and courteous delvry staff
Shipping Method
Standard Delivery