Customer Feedbacks
Customer Feedback Summary
Overall, 81% of our customers gave us a 4 or 5-star rating, frequently highlighting the speed of transactions, on-time deliveries, and our friendly staff. Customers found our online shopping process easy and appreciated the good deals available.
However, 10% of customers shared concerns about delivery delays and communication during those times. Some also mentioned longer wait times at our stores and suggested improvements in customer service response time.
This summary reflects the range of experiences our customers have shared, and we’re committed to using this feedback to make continuous improvements.
Fast delivery
Friendly staff
Easy online shopping
Competitive deals
Delivery delays
In-store wait times
Support Response
Name
Benilda Moisr
Rate Your Experience
What made your experience great?
Order was delivered the following day and at requested time.
Shipping Method
Standard Delivery
Name
Shayne B
Rate Your Experience
What made your experience great?
Awesome customer service, coordinated and organzied. Thank you to the online customer rep and Pam of Link Makati.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons The Link Makati: Ayala Center, Makati Avenue Cor. North Drive Makati City
Name
Brian Vermette
Rate Your Experience
What made your experience great?
I'm a Foreigner living in the United States. Order online and had the delivery set up with my renters. Easy process!
Shipping Method
Standard Delivery
Name
Irene Jabagat
Rate Your Experience
How can we improve?
Make your packaging presentable! When I got my order it was inside an obvious used paperbag. I was actually having a 2nd thought if it the phone was brand new or refurbish. The paperbag is slightly dirty and super crumpled. So far the phone is okay but considering the price, improve your packaging please.
Shipping Method
Standard Delivery
Name
Jovie Mendoza
Rate Your Experience
What made your experience great?
With great effort they managed to deliver my orders on time. The staff are accommodating as well as the delivery man.
Shipping Method
Standard Delivery
Name
Kate Polo
Rate Your Experience
What made your experience great?
Fast transactions.
Shipping Method
Standard Delivery
Name
Chris L
Rate Your Experience
How can we improve?
The ordering process was fine but the delivery process is terrible. I don't know if you only have one truck for deliveries each day, but the clients from the northern part of Metro Manila are apparently your lowest priority and repeatedly get deliveries very late. Requests regarding the delivery in the notes section are also ignored.
Shipping Method
Standard Delivery
Name
Leynoel Vergara
Rate Your Experience
What made your experience great?
Big Discount/Sale and Smooth online transaction.
Shipping Method
Standard Delivery
Name
Mark Anthony Timbas
Rate Your Experience
What made your experience great?
Great deal during 3-day online sale. And the delivery personnel keep updating on their delivery status.
Shipping Method
Standard Delivery
Name
Les Lesaca
Rate Your Experience
What made your experience great?
Needed a Chest Freezer. Caught the 3 day Weekend Sale & got it for a good price. Ordering process was easy & smart. Delivery happened on day I chose. Delivery personel were helpful & careful to help me remove an old table t0 make space for the new freezer, then place the new appliance in place, set it up and made sure everything was working fine! Thank you very much.
Shipping Method
Standard Delivery
Name
Jocelyn Evangelista
Rate Your Experience
What made your experience great?
The app is not difficult, easily find what you need. Delivery was quick, free and price is lower than bought in store when they are under promo
Shipping Method
Standard Delivery
Name
MARIA CORAZON BARON
Rate Your Experience
What made your experience great?
Anson always update me on my delivery request. Your delivery personnel called me when they were already near our place. And lastly the guys who delivered my order were friendly, respectful and courteous.
Shipping Method
Standard Delivery
Name
R F
Rate Your Experience
How can we improve?
Had to follow up on AC installation and coordinate on day of delivery. The installer charges more when he arrived on site. Fees are not transparent and AC installer is late. Not so smooth transaction vs abenson’s service.
Shipping Method
Standard Delivery
Name
Ismael Domingo
Rate Your Experience
What made your experience great?
Great! Deliver staff very helpful to setup my refrigerator.
Shipping Method
Standard Delivery
Name
Emillie Barias
Rate Your Experience
What made your experience great?
Ordering online is as easy as a breeze. My order was delivered on time and the delivery service is superb. The delivery men were so courteous and knowledgable of their job and the product they deliver. Kudos to all of you.
Shipping Method
Standard Delivery
Name
Vicky Lomodag
Rate Your Experience
What made your experience great?
Easy to order online and on time delivery. Thank you!
Shipping Method
Standard Delivery
Name
Ronald Castillo
Rate Your Experience
How can we improve?
Delivery is very late need as discussed and agreed with customer service the delivery will leave from stores 9:00AM and will arrive until 3:00pm scheduled in advance Feb 24. The delivery arrived at 8:00pm and very late. We are very disappointed with the delivery charge we paid and the reasons for the delays are not acceptable. Our representatives have cancelled attending family event to receive the delivery and they were very upset. Your delivery must be as planned not late 5 hours. We have tried many times to contact delivery man but telling they are in other area and they did not initiated to inform us.
Shipping Method
Standard Delivery
Name
Josh Macatangay
Rate Your Experience
How can we improve?
Improve delivery time. Stop asking time frame of delivery if you will deliver it very late. Respect everyone's time.
Shipping Method
Standard Delivery
Name
Agnes Paras
Rate Your Experience
What made your experience great?
Early delivery, courteous and helpful delivery personnel.
Shipping Method
Standard Delivery
Name
Nestor Hubac Jr.
Rate Your Experience
What made your experience great?
fast delivery, complete package
Shipping Method
Standard Delivery
Name
Jogi Caballes
Rate Your Experience
What made your experience great?
All the Anson's staff are very accommodating and cordial especially the Nuvali Sta. Rosa branch manager Mr. Gilbert Hernandez. My first time to visit the store and it was so great with lot of appliances to choose from.
Shipping Method
Pick up In Store (Click & Collect)
Pick up Location
Ansons Nuvali: Unit G/F & 2F Bldg. B, Solenad 3, Nuvali, Sto. Domingo, City of Sta. Rosa, Laguna
Name
Raymond Perry Dela Cruz
Rate Your Experience
What made your experience great?
Online shopping was easy and hassle free. Delivery process was fast and efficient. The website and email notifications accurately tells you of the current status of your delivery.
Shipping Method
Standard Delivery
Name
Pauline P
Rate Your Experience
What made your experience great?
Fast check and ship out of order.
Shipping Method
Standard Delivery
Name
Carlos Bernardo
Rate Your Experience
What made your experience great?
Super fast next day delivery! Just within the requested schedule range. Good price with a discount, very easy to navigate and go through the buying and checking out procedure.
Shipping Method
Standard Delivery
Name
Manuel Flores
Rate Your Experience
What made your experience great?
Ordering online was fast and easy. Though the offer was next-day delivery, I like the idea of asking customers about preferred delivery dates and time. The delivery team was kind enough to update their actual delivery arrival. They are very accommodating and know polite expressions.
Shipping Method
Standard Delivery
Name
R. Jainani
Rate Your Experience
What made your experience great?
Delivered on time (advance order), employees are professional and helpful. Thank you!
Shipping Method
Standard Delivery
Name
Karen Cruz
Rate Your Experience
What made your experience great?
fast transaction,,
Shipping Method
Standard Delivery
Name
Roland Co
Rate Your Experience
What made your experience great?
Online ordering was a breeze. The delivery was made exactly on the date specified after ordering.
Shipping Method
Standard Delivery
Name
Mary Jane Legaspi
Rate Your Experience
What made your experience great?
My item.was shipped on time and in good condition...
Shipping Method
Standard Delivery
Name
Regina Torrevillas
Rate Your Experience
What made your experience great?
The purchase method is very easy, secure and confirmation email of your purchase is within minutes. Anson agent also viber message you following day for update and for any additional needs. Surprisingly, not a long wait for the actual delivery of
your product too. Overall a very satisfactory experience.
your product too. Overall a very satisfactory experience.
Shipping Method
Standard Delivery
Name
Gael Guzman
Rate Your Experience
What made your experience great?
Accurate ETA. Friendly yung courier ng item. No issue sa item. Will definitely buy again sa Ansons. Hassle free transaction!
Shipping Method
Standard Delivery
Name
Ethel Manalo
Rate Your Experience
What made your experience great?
The date requested was followed. The timing is a little bit late, I requested a morning schedule, 10AM but arrives on 3pm. Still OK since I block myself till 5pm.
Shipping Method
Standard Delivery
Name
Jose Padua
Rate Your Experience
How can we improve?
The online shopping experience was good and the viber specialist was helpful. However, it would be good if you were to vet your 3rd party installers better. I received a call on the install date and they told me they would arrive in an hour. When I called them 45 mins later, they had not left yet and the new estimate was in 1.5 hours. Additionally, I learned they did not have a vehicle and would not be able to take away my old a/c. I ended up cancelling. Not a good experience. Unfortunately, your 3rd party services reflected badly on Anson’s.
Shipping Method
Standard Delivery
Name
Kim C
Rate Your Experience
What made your experience great?
5/5. Superb service and products and very hassle free to order here. Maraming salamat din po sa nag deliver and sa 3D tech team representative Ortigas branch na nakausap ko via phone.
Shipping Method
Standard Delivery
Name
Toni Deyto
Rate Your Experience
What made your experience great?
Product/item is a okay, ordered a lot already...delivery on the dot and luckily those delivery guys are that courteous..installation services is really good, workmanship is a 10 and Installers are real professional in their job...overall..great
Shipping Method
Standard Delivery
Name
Maria Cristina Encarnacion
Rate Your Experience
What made your experience great?
Easy to order. Tracking of delivery always updated. Delivery on time. No snags.
Shipping Method
Standard Delivery
Name
Flerida Teodoro
Rate Your Experience
How can we improve?
The installer of the washing machine left and didn’t wait for the item to arrive. Poor coordination.
Shipping Method
Standard Delivery
Name
Maria Eufemia Yap
Rate Your Experience
What made your experience great?
Very easy and smooth transaction. No problems encountered.
Shipping Method
Standard Delivery
Name
Maylene Fernandez
Rate Your Experience
What made your experience great?
1st time buying at Anson's. Fast delivery! Great product. Thank you so much
Shipping Method
Standard Delivery
Name
Dr David Trollope
Rate Your Experience
What made your experience great?
Ease of ordering, on-time delivery. One problem, you should organize installation for the same time as delivery.
Shipping Method
Standard Delivery